On this day we took you, your friend, and 100 other passengers whale watching. Our whale-watching tour is 100% on the whale terms and is run as organically as possible. Whales are wild animals, that display naturally occurring behavior. Some days they are more active than others, most people understand and respect this as a natural experience. In fact, 100 other passengers and all of the crew on your trip did see whales and were even treated to some breaching, tail slapping, peck slapping, and a mother with a calf. We give whale-watching tours a 100% guarantee on whale sightings, so if there are no whales at all that day you will have the chance to go again on a free return trip. This guarantee is obviously not warranted for your trip as there were whales. It was also brought to our attention that you did not wish to move around the vessel to an appropriate vantage point to experience the whales as everyone else did despite the efforts of our crew. You've gone to the trouble of copying and pasting this "review" on our social media posts, google profile, trip advisor, and even by email because a wild animal did not perform to your liking on the day. Very unreasonable.

Great to hear you enjoyed your time with us. I will pass this onto the crew.

Thank you for your comments, hopefully we will see you again.

Great to hear you had such an amazing time.