Delighted to hear that you enjoyed your day in Xi'an, as well as our services there. Xi'an is such a fun town with so much to see and do. And that's to say nothing of the noodles...

Dear Mr Scott, We are sorry you did not enjoy your tour in Beijing as much as your experiences in Xi'an. In Beijing, both the extreme heat of August and the rain it precipitated made it difficult to provide services there. The rain meant that the martial arts performance could not occur in its intended location and was truncated. We have apologized for this, provided a full refund and have learned that in such circumstances it makes more sense to cancel it completely. The rainy weather during your short time in Beijing also made it difficult to provide a great experience on the Great Wall. With vans, you did not like the 15 seat MB100 in Beijing, but did like the 19 seat Coaster van in Xi'an. Our past feedback has shown that people find the 19 seat Coaster too large for small groups, so we apologize for the choice of the smaller vehicle. Except for the last row, the seats on the MB100 do typically recline, however it must have been frustrating that you did not know how to do this and did not feel as though you could ask your guide about this. I am sorry you did not like your guide in Beijing. He has worked with us for over a decade, is a senior guide and has led many trips both for clients and travel agents with excellent feedback. Maybe he had an off day, but when your Itinerary Designer phoned you prior to the day on the Great Wall, you commented that both he and the driver were doing a good job. Certainly, if after this you felt that he was not performing as you would have wanted, had we been informed, we could have changed the guide for you. Whilst it was good that you enjoyed your time in Xi'an, it is sad that you were not able to enjoy Beijing comfortably because of the weather and that you were disappointed by our Beijing services. We have made restitution to you and will endeavor to perform better in the future.

I'm sorry we set the bar so high, making it tough for you to find a comparable experience elsewhere in the world. I think the solution to this dilemma would be to do a return trip to China with Imperial Tours! We look forward to welcoming you back with open arms. In the meantime, thanks so much for your kind review.

Dear Nicki, Thanks so much for posting such a great review for Imperial Tours. We're delighted you so enjoyed your second trip to China, and look forward to the third! Regards, Guy

Thanks so much for taking the time to send in this terrific review. Please do return to explore more of this wonderful country as you have time, and please do tell your friends about how amazing China can be.

Thanks so much for taking the time to review our services. We're certainly delighted you enjoyed your time in China. Regards, Guy Managing Partner, Imperial Tours