CAERA Travel & Tours
CAERA Travel & Tours
CAERA Travel & Tours
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CAERA Travel & Tours
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19 تعليق
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5
Fatma A
مدينة الكويت, الكويت3 مساهمات
العائلة • ديسمبر 2019
First day at El Nido all Tours (A,B,C..etc) were cancelled because of the weather. Nobody fault till now.
Second & third day El Swift tourist company(which is handled to CAERA) ruined our vacation twice.
Actually I booked with them directly from the Seda Lio resort were I paid more assuming a five star hotel will deal with a trustworthy company but on the contrary it was the worst company ever. They were soooo late to pick up us from the hotel which was 25 minutes away from El nido city center were all tours start. After being late they took us to their shop were we waiting more finding that our and others names are not listed in their list even though they kept us more waiting and then took us to the beach and people got onboard except us (we were 4 pax Other groups 4 &2 &3 ) they kept us waiting to manage another boat for us seems they over book this one which can't handle more than 25 pax/boat. It was full and not allowed us to go with them . After waiting and waiting with promises and at the end they did Nothing . Wasted our time that's all. Took us back to the hotel with no tour. Meanwhile I tried to find any other company to take us on their tours BUT all were gone at that time around 11 am. All tours have to be booked at least a day before. You can't find a tour the same time . Tours gather around 8am departure around 9Am. So they wasted our time and left us with no other chance.
THIRD DAY also ruined by CAERA (El swift renamed) again mismanaged by Seda Lio resort which I insisted not to book with The same Horrible CAERA company again and to find me another company. And confirmed with the receptionist the night before the tour. unfortunately it happened again waiting in the lobby and worst it was CAERA AND NOT THE TOUR WE WANTED TOUR A and put our names in Tour C. It was early to find that but again no luck to get accepted by another company which I contacted lots. Sadly it was the last day in El nido so had to accept anything not the tour we wanted nor CAERA THE WORST EVER.
The crew were also rude not friendly at all. They explained nothing other than the name of the islands visited and if you forgot and asked again what was the name you will hardly get the answer with ugly face.
Left El nido Bad Luck.
Second & third day El Swift tourist company(which is handled to CAERA) ruined our vacation twice.
Actually I booked with them directly from the Seda Lio resort were I paid more assuming a five star hotel will deal with a trustworthy company but on the contrary it was the worst company ever. They were soooo late to pick up us from the hotel which was 25 minutes away from El nido city center were all tours start. After being late they took us to their shop were we waiting more finding that our and others names are not listed in their list even though they kept us more waiting and then took us to the beach and people got onboard except us (we were 4 pax Other groups 4 &2 &3 ) they kept us waiting to manage another boat for us seems they over book this one which can't handle more than 25 pax/boat. It was full and not allowed us to go with them . After waiting and waiting with promises and at the end they did Nothing . Wasted our time that's all. Took us back to the hotel with no tour. Meanwhile I tried to find any other company to take us on their tours BUT all were gone at that time around 11 am. All tours have to be booked at least a day before. You can't find a tour the same time . Tours gather around 8am departure around 9Am. So they wasted our time and left us with no other chance.
THIRD DAY also ruined by CAERA (El swift renamed) again mismanaged by Seda Lio resort which I insisted not to book with The same Horrible CAERA company again and to find me another company. And confirmed with the receptionist the night before the tour. unfortunately it happened again waiting in the lobby and worst it was CAERA AND NOT THE TOUR WE WANTED TOUR A and put our names in Tour C. It was early to find that but again no luck to get accepted by another company which I contacted lots. Sadly it was the last day in El nido so had to accept anything not the tour we wanted nor CAERA THE WORST EVER.
The crew were also rude not friendly at all. They explained nothing other than the name of the islands visited and if you forgot and asked again what was the name you will hardly get the answer with ugly face.
Left El nido Bad Luck.
كُتب بتاريخ 20 يناير 2020
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Antonio Halabi
238 مساهمة
زوجان • مايو 2019
We bought a two person private tour "A" at Lio Beach's El swift travel for 8.000 Philippine pesos which is about US$ 154;this is more expensive than other operators found in town.When arrived to El Nido,we were immediately informed that one of our offered destinations,the big or Candlao lagoon,wasn't available for us.After departure,the crew proposed to MIx with another tour B,C or D if we agreed to pay an extra amount for the "diesel" which I understand is prohibited by authorities.When arrived to our first destination,the secret lagoon,they,the crew approached the island very fast and the ship hit the rocks hardly.Then they pretended to get us off the boat not by the beach the island has but at a that rocky,wavy and deeper part and tried to convince us to enter the lagoon through a small and sharply hole in the rocks what we immediately refused to do.At that point and mostly because the unfriendliness of the "captain" who incredibly threatened to charge us if the boat would be damaged because our request of getting off at the beach,where by the way,were all other boats,just minutes after they irresponsibly hit the rocks, the experience was already damaged so we decided to spend the rest of the trip at one beautiful nearby small beach and not continuing sailing with them.They served the lunch at the island,food was plenty,nothing fancy but ok,no drinks offered or served,just a cup of water when it was requested during the whole trip.Do not expect anything more than a ride,bring your own towel and snorkel gear since they do not offer or charge for it.
كُتب بتاريخ 3 مايو 2019
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Elora Kittink
مساهمة
الأصدقاء • أبريل 2019
Nous avons fait le Tour C avec cette compagnie. Nous n'avions rien réservés et avons été accostés par une rabatteuse de cette compagnie qui nous a retournée le cerveau en nous disant qu'on devait booker avec elle parce que tous les autres bateaux étaient complets pour notre date, qu'elle était notre seule option. Nous avons finit par accepté par dépit la veille du départ. Elle voulait absolument qu'on paye a l'avance le tour, nous étions dehors quand nous l'avons rencontré et n'avions pas autant d'argent sur nous mais ça ne l'a pas arrêtée elle nous a suivit jusque chez nous pour avoir son argent ! Les équipements de snorkeling n'étaient pas inclus dans le prix contrairement à toutes les autres compagnies, nous avons du leur en louer en surplus.
Le matin le bateau a eu une heure de retard parce que cette même rabatteuse n'a pas transmis les coupons de taxe écologique au capitaine du bateau qui refusait donc de partir et nous sommait de repayer lesdites taxes pour qu'on puisse partir. Capitaine qui a été désagréable toute la journée, il n'a pas discuté a un seul moment avec aucune des 20 personnes sur le bateau. Il se contentait de donner les instructions que nous devions suivre. Aucune explication sur les lieux que nous visitions, aucun conseil, rien. Il ne comptait pas le nombre de personnes sur le bateau après chaque excursion, si bien qu'une fois nous sommes reparti en oubliant deux personnes en mer. C’est nous, les passagers qui nous en sommes aperçus et avons dit au capitaine de faire demi-tour ! Bref aucun professionnalisme.
Le matin le bateau a eu une heure de retard parce que cette même rabatteuse n'a pas transmis les coupons de taxe écologique au capitaine du bateau qui refusait donc de partir et nous sommait de repayer lesdites taxes pour qu'on puisse partir. Capitaine qui a été désagréable toute la journée, il n'a pas discuté a un seul moment avec aucune des 20 personnes sur le bateau. Il se contentait de donner les instructions que nous devions suivre. Aucune explication sur les lieux que nous visitions, aucun conseil, rien. Il ne comptait pas le nombre de personnes sur le bateau après chaque excursion, si bien qu'une fois nous sommes reparti en oubliant deux personnes en mer. C’est nous, les passagers qui nous en sommes aperçus et avons dit au capitaine de faire demi-tour ! Bref aucun professionnalisme.
كُتب بتاريخ 30 أبريل 2019
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Roving752769
5 مساهمات
زوجان • مارس 2019
We booked Tour A & C,our first day Tour A departed past 10:00am, our food was limited, not friendly crews, our next day tour they transfer to another boat company,again food was more limited...will not recommend or book this Caera Again..Never.
كُتب بتاريخ 8 مارس 2019
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Tomaldinho93
25 مساهمة
زوجان • نوفمبر 2018
We had an excellent time doing tours A and C with Brandon and his crew, an excellent experience all around, everyone is so friendly and helpful and Brandon is very funny too which made for a great experience would recommend them to anyone! Thank you guys!
كُتب بتاريخ 8 نوفمبر 2018
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Grancanaria8
لاس بالماس دي جران كناريا, إسبانيا48 مساهمة
الأصدقاء • مارس 2018
Contratamos las excursiones a través de la agencia El Swift en Lio beach, hicimos tres excursiones, C, A y B. El primer día fuimos en una excursión con 18 personas bastante apretados en un barco. El segundo día hicimos una excursión privada 2 personas y fue quizás la mejor. Y el tercer día íbamos 14 en el barco. Las excursiones son similares a las otras agencias pero la calidad de la comida es bastante mala. En el tercer día al llegar al hotel empecé a sentirme mal y terminé yendo por la noche a la pequeña clínica que hay en El Nido, dónde me diagnosticaron una disenteria Amébica. Estuve una noche con suero en el hospital y 7 días tomando un antibiótico fuertísimo, Metronidazol. Miriam se vio bastante frustrado por culpa de ellos y por otra parte el Nido no me parece un sitio nada recomendable debido a que el turismo de masas hace que todas las visitas pierdan gran parte de su belleza.
كُتب بتاريخ 1 أبريل 2018
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meleech
الولايات المتحدة264 مساهمة
زوجان • مارس 2018
I normally avoid tours, but due to our time constraints, it doesn’t seem to be another way of seeing the beauty of Bacuit archipelago for a reasonable price. There are hundreds of companies that offer the exact same tours and I was mentally prepared for following the other 400 tourist. Our tour guide somehow managed to make it feel less crowded. He was very attentive and helpful.
كُتب بتاريخ 27 مارس 2018
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geelongexpat
ملبورن, أستراليا1,244 مساهمة
الأصدقاء • فبراير 2018
We were booked on tour c with CAERA. Brandon and the boat crew were great. They cooked us a delicious lunch and helped us with snorkeling. Definitely rent the sea shoes for 100 pesos as the rocks under the water will carve up your feet. Our boat was full with 20 people on it. No regrets recommending CAERA to anyone!
كُتب بتاريخ 16 فبراير 2018
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mphgh
29 مساهمة
زوجان • يناير 2018
Nous avons fait le tour A avec eux et rien à dire sur le service tout était bien. Le personnel était super et nous avons très bien mangé à bord.
كُتب بتاريخ 23 يناير 2018
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