Thank you very much for your review. It was with great pleasure to be of service in showing you the wonders of Palawan, the Best Island in the World. Hoping to see you again here in Palawan with Natural Arts. Cheers! Till next visit

Thank you very much for your review. It was with great pleasure to be of service in showing you the wonders of Palawan, the Best Island in the World. Hoping to see you again here in Palawan and other Places in the Philippines with Natural Arts. Cheers! Till next visit

Thank you very much for your review. It was with great pleasure to be of service in showing you the wonders of Palawan, the Best Island in the World. Hoping to see you again here in Palawan and other Places in the Philippines with Natural Arts. Cheers! Till next visit

Thank you very much for your review. It was with great pleasure to be of service in showing you the wonders of Palawan, the Best Island in the World. Hoping to see you again here in Palawan and other Places in the Philippines with Natural Arts. Cheers! Till next visit

Thank you very much for your review. It was with great pleasure to be of service in showing you the wonders of Palawan, the Best Island in the World. Hoping to see you again here in Palawan and other Places in the Philippines with Natural Arts. Cheers! Till next visit

Thank you very much for your review. It was with great pleasure to be of service in showing you the wonders of Palawan, the Best Island in the World. Hoping to see you again here in Palawan and other Places in the Philippines with Natural Arts. Cheers! Till next visit

Thank you very much for your review. It was with great pleasure to be of service in showing you the wonders of Palawan, the Best Island in the World. Hoping to see you again here in Palawan and other Places in the Philippines with Natural Arts. Cheers! Till next visit

Thank you very much for your review. It was with great pleasure to be of service in showing you the wonders of Palawan, the Best Island in the World. Hoping to see you again here in Palawan and other Places in the Philippines with Natural Arts. Cheers! Till next visit

Thank you very much for your review. It was with great pleasure to be of service in showing you the wonders of Palawan, the Best Island in the World. Hoping to see you again here in Palawan and other Places in the Philippines with Natural Arts. Cheers! Till next visit

Thank you so much for your feedback. 1.) Refunds The standard rule for refunds is that the guests are only entitled for a 70% refund if the tours were declared cancelled by government agencies handling the destinations. However, we are not held liable for the hotels as cancellation to any hotels are considered null and void, even on sea transfers. However, I do not get your statement that we do not do refunds; when we have refunded FULL of your tours and even your hotels when we meet. As for the alternative tours, the Nacpan Inland tour cost more of a few pesos than the cancelled island tours. And just because the tour includes a running tour at Lio Beach does not indicate the fact that lunch will be served there. 2.) Hotels Our duty as travel coordinator is to properly dispatch our guests into their respective hotels. We are sad to hear that your rooms were infested by ants, but don’t assume that it is our responsibility as well. When there is a concern in the room, you ask for housekeeping service; this is a basic rule that any guest must remember. We apologize to any discomfort nevertheless. 3.) The Alternative Tour We have clarified this dilemma to our partner in El Nido, and he stated that he asked your team if it was okay for you guys to sit outside the pickup and you all agreed to the idea. You should have spoken your thoughts to begin with, and maybe the driver would find a way for you guys to be inside the car even if it is just your mother (who is a senior). When we meet in Puerto Princesa, you have stated your claims and I clarified them all. But all we received are relentless blames and complaints. Please try to understand our limits and capacities in this industry. Matter of fact, we’ve broken a few rules from our own terms and conditions to clear the air. It saddens us that you didn’t enjoy your tour. But please don’t blame it all on us. And the next time you have further complaints, have the decency to say it in front of us, I managed to meet your group and assured that everything is under control until your departure time with a lot of considerations. So, don't say that your experience was awful.