Martsam Tour & Travel Birdwatching Day Tours
Martsam Tour & Travel Birdwatching Day Tours
Martsam Tour & Travel Birdwatching Day Tours
5
عرض كامل
نبذة
أنتيجوا، جواتيمالا
الجوائز
جائزة Travellers' Choice
2024
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تحسين هذا الإدراجMartsam Tour & Travel Birdwatching Day Tours
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عرض الخيارات5.0
199 تعليق
ممتاز
191
جيد جدًا
4
متوسط
0
سيئ
2
سيئ جدًا
2
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Dorparmor
فلوريدا11 مساهمة
زوجان • سبتمبر 2024
Thank you! We booked a 9 day vacation in Guatemala with MartsamTravel and we are so grateful to all in this wonderful company. From our first contact with Emely, who was so helpful with our wants, to our farewells to Jose our driver at the airport. In spite of rain and a late flight in Tikal our driver DON Mario( the best), and our guide Cristy encouraged us to keep with tour and it was a dry afternoon. In Lake Atitlan our tour guide German is very knowledgeable. We enjoyed an art class and a fantastic cooking class with Esmeralda. I recommend strip to San Juan just for that. Antigua was fantastic with our guide Pablo from which we learned so much. Again, many thanks and especially to Jose. Service and quality is their specialty.
كُتب بتاريخ 5 سبتمبر 2024
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Juan Manuel A
مساهمتيْن
العائلة • يونيو 2024
Fantastic trip very well organized , very friendly guides and drivers, all very attentive and always offering alternatives and proposals to improve the trip. Thank you very much. It has been a great holiday thanks to you
كُتب بتاريخ 3 سبتمبر 2024
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sjeffries2023
لوس أنجلوس, كاليفورنيا9 مساهمات
العائلة • يوليو 2024
We booked a 12-day Guatemala itinerary for a family of five – involving multiple locations (with at least two nights in most of them); transport within the country by private van and plane; and guided tours of several of the locations. The entire trip was fantastic, and Martsam was terrific in every respect.
The logistics were impeccable – from late-night airport pickup when we first arrived, to drop-off for our flight home the final night, and everything in between. Drivers and tour guides were friendly, knowledgeable, and a pleasure to spend time with.
It's worth noting that we had both young children and a senior in our group, and we were a bilingual crew (English/Spanish)... and the guides were great with everyone.
Communication during the trip (via WhatsApp) was A+, and Martsam was flexible and able accommodate change-ups. We had one minor hiccup in the middle (my fault!), and Martsam went above and beyond to help solve the problem. They also helped with a hotel upgrade on the fly. Overall, we have only good things to say about this agency – and strongly encourage you to consider them!
The logistics were impeccable – from late-night airport pickup when we first arrived, to drop-off for our flight home the final night, and everything in between. Drivers and tour guides were friendly, knowledgeable, and a pleasure to spend time with.
It's worth noting that we had both young children and a senior in our group, and we were a bilingual crew (English/Spanish)... and the guides were great with everyone.
Communication during the trip (via WhatsApp) was A+, and Martsam was flexible and able accommodate change-ups. We had one minor hiccup in the middle (my fault!), and Martsam went above and beyond to help solve the problem. They also helped with a hotel upgrade on the fly. Overall, we have only good things to say about this agency – and strongly encourage you to consider them!
كُتب بتاريخ 4 أغسطس 2024
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josemcorreav
مساهمة
العائلة • يوليو 2024
Excellent organization of the agency, let's see Antigua, Tikal and Panajachel , the hotels, the guides and the very professional drivers, recommended..✅
كُتب بتاريخ 10 يوليو 2024
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Erika V
مساهمة
العائلة • أبريل 2024
Our private full-day tour was spectacular. We were immersed in Mayan culture through textiles, traditional cooking, dance, the beauty of the land, and the warmth of the people. Our driver, Byron, was kind and patient. Our helicopter pilot, Jorge Perez, was masterful in his craft. Our guide (and boat and tuktuk lead), German Cholotio, was incredibly sharp and a wealth of knowledge. We loved every moment of this most carefully planned trip for our family. We are already recommending Martsam Tour & Travel in our networks and look forward to coming back!
كُتب بتاريخ 8 أبريل 2024
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trisharaewong44
لوس أنجلوس, كاليفورنيا114 مساهمة
زوجان • مارس 2024
Let’s start with the positives about Martsam. Amparo was our point of contact in Guatemala and she was very supportive, gracious, warm and kind. Lily was great too, truly passionate about Martsam she was the first person I spoke to and she answered the phone on a Sunday evening and answered all of my questions, I love her enthusiasm. Our driver Luis from Antigua was simply the best, if only we could have had him the entire trip. Other drivers were ok too but Luis was the best and he ended up being our driver and tour guide in Guatemala City, had the best time with him. Highly recommend our guide in Tikal, Luis, he’s in his sixties, a very seasoned tour guide specializing in all of Guatemala but focusing on Tikal and birds / overall nature. He grew up near Tikal and had countless hours of formal training regarding Tikal plus over 35 years of touring. Overall I would recommend Martsam as you can customize the services and tour. In example you can only use them for transportation, or only for tours, etc. The pricing was competitive, other companies were asking for $4k each per person for an eleven day tour whereas Martsam asked for about $3,600 for two people for eleven days (tours, mostly luxury private transportation, booking hotels) Where we found the most value with Martsam and would highly recommend was the Tikal portion- guide tour everything was excellent 10 out of 10. If I could do it again I would ask for details like what exactly do you do for the boat tour, where are you stopping? Verify or confirm that all cars are to be of a certain standard of luxury van. I would book hotels on our own not through Martsam although we don’t regret it but it just wasn’t entirely necessary to have them book the hotels. Antigua, you do not need a guide in town, it is so small you can walk across town in fifteen minutes and see everything. I also loved that Martsam was supportive and let us store a few belongings with them before we went to Tikal/ Flores. It was helpful as you can only bring one personal item and one check in. I also appreciated that Fernando was helpful with us when booking and organizing our trip. I know I can be a bit much at times with a million questions out of excitement but he was patient, transparent and helpful.
Overall I was satisfied with Martsam. Where it fell short, and let’s keep in mind no one / nothing is perfect, but with that said it was a big learning curve for us. 100% I should have been more vocal about our dissatisfaction regarding one particular tour guide… Camilo. Loved his charisma at times, charming maybe even a bit manipulative. However I felt he was a bit unprofessional. It felt like he was on his phone way too much in WhatsApp or filming and photographing content on his phone for his air b and b / Facebook who knows what but I can promise you the videos and most photos weren’t for us. He took some photos of us on his phone and texted it to us via WhatsApp. I don’t mind tour guides going on their phone if it is relevant to the trip in example: getting in contact with the driver, checking out routes verifying information etc, but otherwise if you’re texting family and friends, nah, put that phone away. I also disliked how Camilo did not negotiate fair local prices with the local vendors. In example at comedor Faby in Chichicastenango, he pretty much let the waiter charge us $27 for the meal which consisted of three plates. I know for sure the locals aren’t paying this much, they are maybe paying $10 for three items. I didn’t make it an issue at the time because I don’t mind helping local vendors. However, principle at hand, I don’t appreciate that he could’ve negotiated but didn’t try. We may be Americans but I have a lot of colleagues and friends who are Guatemalan and we knew what to expect.
I should’ve voiced my concerns earlier about Camilo to Amparo / Lily / Fernando so they could’ve rectified Camilo’s behaviors. Amparo listened to my concerns but reassured me that I should’ve contacted her as soon as it happened which I completely understand and agree. Again it’s all a learning curve. Camilo was helpful when my husband got sick, so that was nice. But earlier that day when it was the boat tour at lake Atitlan I had asked Camilo if we could stop by San Antonio palopo and he gave us wishy washy not so honest reasons why we couldn’t. I’m not going to go into it. We were with him for half the trip so all of his actions was a big deal, that’s what’s costing Martsam a 4/5 star review. If he was just a bit more genuine and professional this would’ve been a 5/5. I felt like he was a bit too self serving. I could’ve been an enabler to his behavior since, admittedly, I am pretty chill and people tend to let down their guards with me but don’t be mistaken I am constantly observing, also I am the client so you better work.
Only one time did Martsam have to switch a car on us and it was from the airport to our hotel, a six minute ride, Luis had a family emergency and had to go home. The cab driver they switched out on us was fine but lol we didn’t hire Martsam to book us cabs. Let it slide since it was only a six minute ride… but we could’ve grabbed a cab ourselves.
There will always be problems, but it is how you react to issues… I really appreciate Amparo, Lily, and Fernando. I know next time to voice out my thoughts and concerns as it happens and they will, no doubt, be supportive and help fix the issue. For that service I recommend Martsam. Would love to book them for Oaxaca.
Overall I was satisfied with Martsam. Where it fell short, and let’s keep in mind no one / nothing is perfect, but with that said it was a big learning curve for us. 100% I should have been more vocal about our dissatisfaction regarding one particular tour guide… Camilo. Loved his charisma at times, charming maybe even a bit manipulative. However I felt he was a bit unprofessional. It felt like he was on his phone way too much in WhatsApp or filming and photographing content on his phone for his air b and b / Facebook who knows what but I can promise you the videos and most photos weren’t for us. He took some photos of us on his phone and texted it to us via WhatsApp. I don’t mind tour guides going on their phone if it is relevant to the trip in example: getting in contact with the driver, checking out routes verifying information etc, but otherwise if you’re texting family and friends, nah, put that phone away. I also disliked how Camilo did not negotiate fair local prices with the local vendors. In example at comedor Faby in Chichicastenango, he pretty much let the waiter charge us $27 for the meal which consisted of three plates. I know for sure the locals aren’t paying this much, they are maybe paying $10 for three items. I didn’t make it an issue at the time because I don’t mind helping local vendors. However, principle at hand, I don’t appreciate that he could’ve negotiated but didn’t try. We may be Americans but I have a lot of colleagues and friends who are Guatemalan and we knew what to expect.
I should’ve voiced my concerns earlier about Camilo to Amparo / Lily / Fernando so they could’ve rectified Camilo’s behaviors. Amparo listened to my concerns but reassured me that I should’ve contacted her as soon as it happened which I completely understand and agree. Again it’s all a learning curve. Camilo was helpful when my husband got sick, so that was nice. But earlier that day when it was the boat tour at lake Atitlan I had asked Camilo if we could stop by San Antonio palopo and he gave us wishy washy not so honest reasons why we couldn’t. I’m not going to go into it. We were with him for half the trip so all of his actions was a big deal, that’s what’s costing Martsam a 4/5 star review. If he was just a bit more genuine and professional this would’ve been a 5/5. I felt like he was a bit too self serving. I could’ve been an enabler to his behavior since, admittedly, I am pretty chill and people tend to let down their guards with me but don’t be mistaken I am constantly observing, also I am the client so you better work.
Only one time did Martsam have to switch a car on us and it was from the airport to our hotel, a six minute ride, Luis had a family emergency and had to go home. The cab driver they switched out on us was fine but lol we didn’t hire Martsam to book us cabs. Let it slide since it was only a six minute ride… but we could’ve grabbed a cab ourselves.
There will always be problems, but it is how you react to issues… I really appreciate Amparo, Lily, and Fernando. I know next time to voice out my thoughts and concerns as it happens and they will, no doubt, be supportive and help fix the issue. For that service I recommend Martsam. Would love to book them for Oaxaca.
كُتب بتاريخ 2 أبريل 2024
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NaturesMoments
Pickering, UK1,354 مساهمة
زوجان • فبراير 2024
We wanted to say a big thank you. We had a fantastic holiday and are delighted with the level of service you provided … it was exceptional ! The guides were excellent, knowledgable, good company, attentive and spoke fantastic English. The drivers were also very good, we loved Edgar!
We arrived without our baggage but Maynor had a spare monopod, binoculars and lent us extra cloths . All above and beyond our expectation as was the food, delicious!
You were always contactable and did more than react to our needs and wants, you anticipated them which is rare.
You should be very proud of your company, it is operated professionally and with real customer care. We shall recommend you to anyone that listens and will of course post reviews.
Hope to book with you again soon and will look out for you at the UK Birdfair.
We arrived without our baggage but Maynor had a spare monopod, binoculars and lent us extra cloths . All above and beyond our expectation as was the food, delicious!
You were always contactable and did more than react to our needs and wants, you anticipated them which is rare.
You should be very proud of your company, it is operated professionally and with real customer care. We shall recommend you to anyone that listens and will of course post reviews.
Hope to book with you again soon and will look out for you at the UK Birdfair.
كُتب بتاريخ 16 فبراير 2024
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Marsher29
بوسطن, ماساتشوستس16 مساهمة
الأصدقاء • يناير 2024
Martsam travel did a wonderful job planning and carrying out our tour. We had lots of input into what we wanted to see. Many interesting sites. The tour guides and drivers were very knowledgeable, friendly and helpful and on time picking us up. A last minute change one day was handled seamlessly. The hotels we stayed in were very good, we highly recommend Martsam Travel!
كُتب بتاريخ 31 يناير 2024
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Deepa G
مساهمة
العائلة • ديسمبر 2023
This is our 4th trip with Martsam. We love them so much! Our past trips have been to Guatemala, Belize and Mexico. This trip was to Panama. We have always worked with Lily Martinez. She is amazing, so responsive and came up with a fantastic itinerary for us. We spent 4 days in Panama City and 4 days in Bocas Del Toro Archipelago. Our guide in Panama City, Alsi, was so sweet, knowledgeable, proud of his Panamanian heritage, and so eager to share everything with us. Bocas is the most relaxing, beautiful and laid back group of islands. Complete R&R!
I highly recommend Martsam for anyone wanting an amazing experience in Central America.
I highly recommend Martsam for anyone wanting an amazing experience in Central America.
كُتب بتاريخ 8 يناير 2024
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Eric
بروكسل, بلجيكا5 مساهمات
بمفردك • نوفمبر 2023
Well planned and executed trip to wonderful el Mirador. Friendly Pilot and good guide. Departure prompt at 8:30 am and return around 3 pm.
كُتب بتاريخ 23 نوفمبر 2023
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Buongiorno, volevo sapere l'itinerario che avete seguito e i costi per il tour in Guatemala, Honduras, El Salvador e Belize. Grazie Andrea
كُتب بتاريخ 17 مارس 2020
Lily Martinez M
أنتيجوا, جواتيمالا
Hi Andrea, can you please send me an email with your request to martsam with dates, number of participants and type of hotels that you are looking for, also days available to do the tour.
Sorry I can speak Italian.
Thank you
Lily Martinez
كُتب بتاريخ 17 مارس 2020
Hi I would like to go on a bird-watching tour at filedelfia this afternoon is this possible please?
كُتب بتاريخ 28 ديسمبر 2019
Lily Martinez M
أنتيجوا, جواتيمالا
Dear Mrs. Marks,
Sorry we couldn't see your request yesterday, I hope you could do the birding tour.
All the best,
Lileana Martinez
كُتب بتاريخ 29 ديسمبر 2019
Bunas noches,
Me gustaria recibir información de los tours, gracias.
estaremos viajando de Guadalajara, Mex. a CD. Guatemala y me gustaría saber que tours tienen disponibles. Me gustaría conocer los volcanes, la antigua Guatemala y Tikal claro que me gustaría pasar una noche en Tikal para observar un amanecer.
كُتب بتاريخ 17 نوفمبر 2015
Hola buenas noches, todavia podemos ayudarle en algo?
كُتب بتاريخ 1 ديسمبر 2015
Do you offer tours near Antigua? We are interested in birding and nature, as well as history and culture. Our dates are June 9 - 11. Two adults, one young teen.
كُتب بتاريخ 28 مايو 2015
عرض نتائج 1-5 من أصل 5