Hey Azoozsk, Thanks for taking the time to share your experience. We appreciate your feedback and have forwarded this to our operations manager for review. Kindly note that our closing time on weekends is 12am being 11pm the latest slot to book, in your case with arriving 15 mints after the latest slot and considering the need of another 15 mints for registration and game animation, it would leave you with only 30 mints of game time which is againts our standard time to enjoy the full experience. due to not receiving a confirmation email for your booking from our side meaning the booking was not placed or/and confirmed, the information above of arriving at least 15 mints ahead of the latest slot was missed. We would like to apologize for any inconvenience and we hope to get another chance introducing your friends so TEPfactor and see you again soon! Stay Adventurous.

مرحبًا Mohd22211 ، شكرًا لك على المراجعة الرائعة ، يسعدنا جدًا أن نسمع أن فريقك قد استمتع بتجربتهم. متحمس لرؤيتك مرة أخرى لإكمال جميع التحديات الـ 21! ابق مغامرًا TEPfactor Dubai - تجربة المغامرة المطلقة

مرحبًا BatoulandouraA، شكرًا لك على المراجعة الرائعة ، يسعدنا جدًا أن نسمع أن فريقك قد استمتع بتجربتهم. متحمس لرؤيتك مرة أخرى لإكمال جميع التحديات الـ 21! ابق مغامرًا TEPfactor Dubai - تجربة المغامرة المطلقة

Thanks Somaia! Great to hear you had an amazing experience with us and enjoyed the customer service. See you soon & please share your memories with us on social @tepfactor.dubai. Stay Adventurous, TEPfactor Dubai - The Ultimate Adventure Experience

Hi Abdullah, Thanks for sharing your feedback. Our rates are per hour per player, which means you only pay for the time you actually spend playing! Additionally, you can always use our Stay Motivated discount to get 10% to 20% off when you play for 2 hours or more! The average time for a team to complete all 21 challenges is 2 hours. But you can always play AS LONG AS YOU LIKE. Complete freedom is what we like to give our customers. There is no time limit! Sorry for any misunderstanding. See you soon & please share your memories with us on social @tepfactor.dubai. Stay Adventurous, TEPfactor Dubai - The Ultimate Adventure Experience

Thanks for the great review! Our team does their best to make sure everyone has a unique fun experience! See you soon,

Thanks for the great review! All our challenges now have hints in 4 different languages to help guide you through (Arabic, English, French and Russian!) Our team does their best to make sure everyone has a unique fun experience! See you soon,

Hey Pareshkhushal, Thank you for the 5* review and for choosing us to host your event! We are super happy to hear your team enjoyed their experience and customer service. Excited to see you back to complete all 21 challenges again! Tag us in your pictures on social @tepfactor.dubai! Stay Adventurous, TEPfactor Dubai Ultimate Adventure Experience

Hey Mahjabeen, Thank you for the 5* review! We are super happy to hear your team enjoyed their experience and congratulations! Tag us in your pictures on social @tepfactor.dubai! Stay Adventurous, TEPfactor Dubai Ultimate Adventure Experience

Hey Ayman, Thank you for the 5* review and for choosing us to host your event! We are super happy to hear your team enjoyed their experience and customer service. Excited to see you back to complete all 21 challenges! Tag us in your pictures on social @tepfactor.dubai! Stay Adventurous, TEPfactor Dubai Ultimate Adventure Experience