Dear Ian, We appreciate you taking the time to share your feedback with us. I am concerned to learn that your coaching experience was not up to your expectation. Rest assured we have internally discussed your remarks and we are working hard to ensure that we always provide the highest quality of service to each guest. Since your last visit we have significantly improved the guest experience processes and should you visit us again, you will be able to see the improvements. We would love to welcome you back, hopefully very soon. Best wishes, Stuart Gibb Group General Manager - Sports JA Resorts & Hotels