Dear Ms Serene, We are very thankful for ur feedback about our services. But here we want clear somethings. 1. Please note that we didn't bring our customer to tourist traps as you said, We are already told you about the itinerary and you said "Factory as long not boring is ok!". 2. "Instead of walking in with us to explain than leaving us with salesmen. Felt like was a commission arrangement". Every Factory they have salesman who can explain every details of their product. If no salesman who can explain the product inside? If the customer buy, company profits is increase. If not also no problem. They didnt force the customer to buy their product. Except the salesman forcing you to buy their product. 3. "Was not informed had to pay for gokart". We told you already that our price is only for transport cost. And infront of the go-kart there is a information that inform you the price. And our experience, every customer that we bring to go-kart place they happy and satisfied. 4. "Commission Based" We are only give a suggestion and you're agreed. During we do this business there is no complain about the itinerary. Once again its for factory company profits. None of comission that my company get. We are feeling happy if our customer satisfied with our service. Thankyou Regards, David Richardo