First of all, we are trying to ensure that everyone who comes to Phuket Island can see the beauty of the phi phi island by participating the tour at the cheapest price. for this reason, the transfer areas we serve are limited. this does not mean that we have to provide transfer service with threat to places outside the transfer area. It is written in the tour description which regions are subject to free transfer. Although you can see which places are included in the free transfer, you are making a reservation by abusing our goodwill. And since you could not find your own hotel in viator (because that area is not in the transfer area), you wrote the hotel name as an extra. we said that your hotel is not in the transfer area, we canceled the reservation and refunded the fee. We also told you that we had problems with the remote transfers, that the guests started the tour mode low or unhappy due to the long transfer time, so the real results were negative. thereupon, you forced us to transfer to the hotel, threatening to write a bad review and with a humiliating attitude. we are not obliged to transfer you from a place 3 hours away. We also mentioned in the message, you can come to the pier yourself, instead of requesting a transfer by paying us an extra fee. It is not our problem that you book the tour with your last money, how can we know your financial situation? Because of your impulsive behavior, you could not join the tour tomorrow, and you will have to wait that long for a refund. You don't lose anything by being a little kind and understanding. Guests like you who abuse our goodwill should be banned from using Viator. thanks