Hello Darshan, You and probably someone else related to you have left us same negative review on Google Reviews as well. We have already responded to your and the other person's review. We will re-share our view points here. 1) We can't be called Cheaters if you have find Our Teas expensive. Believe me our teas are way more expensive than this. We have subsidized the prices for Indian Market. And if were cheats then we would have sold the Teas at a Jacked up price at the Tea Boutique and in other prices everywhere. But it's not the case, you can Google Happy Valley Tea, its sold at same prices offline and online. And there are hundreds of factors behind the prices of our tea, one of the top most being it's Pure Darjeeling. Just to let you know, most of these reputed local tea vendors have a reputation of selling Nepal Teas in name of Darjeeling Teas. Ref: https://bit.ly/3QrIovv Moreover our Teas are Organic for a very long time, grown biodynamically in harmony with nature. And the Highest Tea Plantation and factory at 6800ft make the growing teas and manufacturing them more expensive. 2) We are having a Huge Influx of Tourists all of a sudden post Covid and the team gets overwhelmed at times with all sorts of people and they may take a little bit time to respond. We can be a little humane to the ladies who are hardworking and managing everything. True, they are local and don't have very polished spoken skills and the language barrier mat at time come as rude but its not so. There are thousand of other reviews across the Internet for Happy Valley which will corroborate that the Hilly People who single handedly manage everything there are the most hospitable people one can come across. We are in the Service Industry and we understand that we may not be able to make 100% people Happy with our Service but we will continue our efforts to do better. Having said that, we have passed on your remarks to the Management and will work on this internally. 3) We ask the name of Hotels since there have been instances where people have left their valuables at our place. Having the name of Hotels handy helps. Though it's not mandatory. And we don't see the harm in Drivers bringing Tourists and not Agencies. Happy Valley is one of the Top 10 places to visit in Darjeeling for decades. It's not surprising if the drivers suggest to drive you to the Tea Estate on their own. We are not incurring any expenses on this. If any agencies were hired to do so then the Rs 100 Guided Tour fees would have increased and many including you won't have liked it. Hope we have been able to answer your feedback in a profound manner. We are extremely sorry if we are little blunt in putting our perspective. Regards Team Happy Valley