‪Guntersville Boat Rental‬
نبذة
‪‪Guntersville‬، الولايات المتحدة‬

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‪Guntersville Boat Rental‬
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2.5
12 تعليق
ممتاز
‪3‬
جيد جدًا
‪0‬
متوسط
‪0‬
سيئ
‪4‬
سيئ جدًا
‪5‬

Whitney R
مساهمة
زوجان • ‪فبراير 2022‬
‪BEWARE!!! We reserved a pontoon boat in February for July. The rental agreement included a cancellation policy which stated we could cancel and get a refund for any reason, as long as we didn't cancel within 48 hours of our reservation date. 2 months later, we had to cancel. I called and cancelled, waited over 2 weeks and never received a credit on my statement. I called back. I was told to call the person that handles refunds to get a "refund tracking number". I called that person and he had no clue what I was talking about. I sent him screenshots of our reservation email. He said they'd changed websites and billing companies and we'd have to call their previous billing company to get my refund. I called the billing company. They said they'd settled out all payments with Guntersville Boat Rental and couldn't process a refund because their booking links were no longer on their website. They sent both me and Guntersville Boat Rental the same email explaining this and explained that I would have to be reimbursed with cash or check. Guntersville agreed to mail me a check. 2 different men claimed to have mailed us a check. Nearly 3 weeks go by and no check came. I messaged them a few times and didn't get a response for several days. When they finally responded we were told his secretary had mailed a check.I finally got them to agree to give me a check in person but I had to drive an hour away to get it. I was told that they normally don't give refunds but they were doing so as a courteousy (lol, wow). When I got there the check was for the rental price but short the $48 sales tax. This was once again blamed on the billing company. The billing company charged a $36 non-refundable service fee for processing the original payment and they performed said service). All of these charges were itemized on the receipt along with the cancellation policy. My sales tax wasn't refunded. It's been 6 weeks. These people don't honor their policies, they blame shift, lie, stall, dodge, avoid, make excuses, drag everything out and still refuse to give you the full refund they agreed to and insist on blaming it on a company that they contracted to handle their payments. It's not the customers responsibility to fight their battles for them. If the billing company caused any of this, they should hold them accountable, not their customers. I don't normally leave bad reviews, I'm not a "Karen", but people need to be warned and after reading other reviews, I see I'm not alone. They've changed websites and added LLC to their name but it's the same crooks. BEWARE!!!‬
كُتب بتاريخ 27 مايو 2022
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Coolski68
‪Madison‬, ألابامامساهمة
‪أغسطس 2021‬
‪Rented a boat for 8 hours. Arrived on-time and was told "it's an older boat but it has a 115 motor". Got to the boat and WOW! What a piece of junk. Damage everywhere. Was told about the back railing as a previous renter tied the tube off on it and broke. Was told to bring back the fuel level when leaving (1/4 tank).

So, we get out on the water for an hour and...it runs out of gas! Called the office and was told "then put gas in it". Told them I was stranded and could not get to a marina. Not from the area, we were told to use our phone to find one. He said to send him a PIN on the phone, which we did and he had a hard time understanding what he requested. We drifted for 45 minutes to where we were going to crash the shore. Discovering there was no anchor, I yelled to someone on shore who got in his boat to help. Our son jumped off into the water when we became close enough to a private dock to tie off. We flagged off the great helper as they were bringing gas out. When asked about where we rented from, we told the guys and just shook their head which apparently the word is out. He finally arrived put 5 gallons in to get to a marina and we were told he shouldn't be driving on the lake as he is inexperienced. my son being a boat owner, ended up priming the motor to get it started. Once back on the lake to get to a marina, we immediately discovered were were almost out of gas in 15 minutes! Then the oil light came on! Took back to the dock following the gas man with just enough gas and demanded pro-rate and a different boat. They wanted to upgrade the boat AND charge us the upgraded fee of $140 or we can get a full refund and go home. We were dealing with teenagers, not the owner. We ended up getting a much better boat upon an earlier renter's 4-hour return and finished the day without incident.

As for the junk boat, we were told all the is required is the minimum which is a fire extinguisher. Our son came very close to cutting his leg open on the damaged cover at the rear of the boat. We told them it is an atrocity to rent the boat to anyone as it is unsafe and a hazard to everyone.‬
كُتب بتاريخ 31 أغسطس 2021
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Kimberly S
مساهمة
زوجان • ‪أغسطس 2021‬
‪Rented a boat and PRE PAID for an 8 hour day, 1pm to 9pm. We get to the marina at 12 to be told we had it have the boat back by 7. Was not issued a partial refund. Owner put us in a different boat than we reserved, then charged us an additional $140. Looking at bank statements and he charged us twice for $140. He won't answer the phone. Guess we'll have to call the bank and dispute the charges ‬
كُتب بتاريخ 9 أغسطس 2021
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Pam M
مساهمة
‪أغسطس 2021‬
‪Buyer Beware....... Very unsafe vessels, poorly kept up. Engine on ours kept overheating and had to take back and they refused to refund us. Owner hung up on us while trying to deal with the situation. Ruined an entire day of our three day vacation. Horrible company, horrible people, horrible equipment. Do not do business with these people‬
كُتب بتاريخ 2 أغسطس 2021
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SavvyTraveler
مساهمة
العائلة • ‪يوليو 2021‬
‪I don’t recommend this business. We rented a pontoon for half a day from this father and son operation. This is NOT a marina. There is no gas or formal establishment on site. It’s a few boats wedged into a poorly maintained slip. Our boat didn’t have an anchor or mount for pulling a tube (despite communicating to the owner we planned to tube). Before starting our boat trip, we were responsible for driving to another marina to put gas in it which cost $97. The father indicated the gas price would be discussed when we returned the boat. However, upon return, the son was quick to accuse me of putting too much gas in the boat and refused to split the cost with us (we returned it with 3/4 a tank). Also, the key to the boat snapped off inside the ignition the second time we started it. Thankfully, we were still able to get the boat to start and make it back to the slip, salvaging the afternoon. The son showed no remorse over the situation. We’re not new to boating and we’re not Hercules - we were either provided with a compromised key or something was faulty with the ignition. The son was rude, abrasive and unprofessional. Don’t support this business.‬
كُتب بتاريخ 29 يوليو 2021
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am c
مساهمة
‪يوليو 2021‬
‪We were from out of town. Rented 2 waverunners for $300 from Guntersville Boat Rental. Several days later, we noticed a charge for $1800 by Guntersville Boat Rentals on our debit card. When we called, we were told it was a mistake and it would be credited back to our account, but it never was. After futher investigation, we realized they also charged us an additional $1000 on a different day! Funny enough, they're not answering the phone any more. We've had to go through our bank to cancel our debit card and dispute the charges. Unless you want to be robbed, I would not recommend this business!‬
كُتب بتاريخ 27 يوليو 2021
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Shylasia P
مساهمة
زوجان • ‪يوليو 2021‬
‪We had a blast and really enjoyed ourselves. The staff was great and very helpful. We will be visiting them again!‬
كُتب بتاريخ 26 يوليو 2021
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Wingwauker
‪Gadsden‬, ألابامامساهمة
العائلة • ‪يوليو 2021‬
‪Registered online for Wednesday but called Sam the owner and changed to Thursday. Also asked Sam if we could rent a tube and he said yes $25. On arriving Thursday his son did not know we had changed but that was readily Corrected. When we asked about the tube, he said he had given out the only tube that morning and that his dad did not say anything about us wanting to have a tube. He said they only had one tube because the others got ruined by other customers and they did not replace them. This was a big deal to us since we had a couple of teenagers waiting to be pulled in the tube. Will not be going back to this rental.‬
كُتب بتاريخ 17 يوليو 2021
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Aimee C
مساهمة
‪يوليو 2021‬
‪We reserved a boat the day before over the phone and confirmed online. Showed up to pick up the boat and it was not working - they did not call or let us know when booking. Trip cancelled. After 5 days, I am still hounding them for a refund..... Another group was leaving the dock and said their boat died on the way out, and again on the way in, and they had an awful time as well.‬
كُتب بتاريخ 11 يوليو 2021
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Ronnie D
مساهمة
العائلة • ‪يوليو 2021‬
‪22 foot crest wasn't a very good boat. No ladder, no anchor, very worn, no canopy. No on site gas. Wouldn't recommend this boat.‬
كُتب بتاريخ 4 يوليو 2021
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