Shinzelle Safaris
Shinzelle Safaris
5
الرحلات النهاريةرحلات في الطبيعة والحياة البريةجولات مشاهدة المعالممتنزهات المغامرات الهوائية والانزلاق على الحبالجولات تاريخية وتراثية
08:00 ص - 05:00 م
الاثنين
08:00 ص - 05:00 م
الثلاثاء
08:00 ص - 05:00 م
الأربعاء
08:00 ص - 05:00 م
الخميس
08:00 ص - 05:00 م
الجمعة
08:00 ص - 05:00 م
عرض كامل
نبذة
Hazyview، جنوب أفريقيا
تستوفي إرشادات رعاية الحيوان
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108 تعليقات
ممتاز
102
جيد جدًا
1
متوسط
2
سيئ
1
سيئ جدًا
2
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Jacqueline808080
مساهمة
العائلة • سبتمبر 2024
Stay at Tomo Safari Lodge with a three-day package.
Overall, a 3-star experience with a 5-star cost.
• The toilet in the room doesn’t flush well.
• The bathroom light is white, which ruins the vibe. It should be yellow.
• One waiter doesn’t smile while serving. He also spilled red wine on the table without noticing it himself and couldn’t remember the dishes for a group of four. He’s not familiar with the drink list at all. A young waiter on a working holiday, who’s only been here for a week, knows it better than him.
• On a windy day, the waiters kept forgetting to close the door during dinner, even though two groups reminded them multiple times. This was awful and inconsiderate.
• The guide skipped the coffee on the morning safari without explanation. His hospitality changes when there are more white guests on the safari car, raising concerns about racism. Such differentiated treatment is completely unacceptable.
• The suggested tip is 450 ZAR for the guide and 450 ZAR for the villa staff per day, which guests are informed about upon arrival. This doesn’t feel right and isn’t a good practice for a luxury package. While tipping culture exists in the U.S. where employers often don’t pay a good base wage, when we’ve already spent tens of thousands of ZAR on a luxury package, the staff and guide should be paid well and shouldn’t expect tips.
It’s quite disappointing to find so many flaws every day when you’ve booked a luxury package.
Overall, a 3-star experience with a 5-star cost.
• The toilet in the room doesn’t flush well.
• The bathroom light is white, which ruins the vibe. It should be yellow.
• One waiter doesn’t smile while serving. He also spilled red wine on the table without noticing it himself and couldn’t remember the dishes for a group of four. He’s not familiar with the drink list at all. A young waiter on a working holiday, who’s only been here for a week, knows it better than him.
• On a windy day, the waiters kept forgetting to close the door during dinner, even though two groups reminded them multiple times. This was awful and inconsiderate.
• The guide skipped the coffee on the morning safari without explanation. His hospitality changes when there are more white guests on the safari car, raising concerns about racism. Such differentiated treatment is completely unacceptable.
• The suggested tip is 450 ZAR for the guide and 450 ZAR for the villa staff per day, which guests are informed about upon arrival. This doesn’t feel right and isn’t a good practice for a luxury package. While tipping culture exists in the U.S. where employers often don’t pay a good base wage, when we’ve already spent tens of thousands of ZAR on a luxury package, the staff and guide should be paid well and shouldn’t expect tips.
It’s quite disappointing to find so many flaws every day when you’ve booked a luxury package.
تعليق عن: 3-Day Kruger National Park Safari including Breakfast and Dinner
كُتب بتاريخ 12 سبتمبر 2024
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Thank you for your feedback and for bringing your concerns to our attention. Even though your experience occurred at an affiliate property we partner with, we take your feedback seriously and will ensure it is passed on to the relevant parties for immediate action.
At Shinzelle Safaris, we strive to ensure that every aspect of your safari experience meets the high standards we set for ourselves, regardless of the accommodations or service providers we collaborate with. It is unfortunate that this particular property did not meet your expectations. We will address all your concerns with the property in question. Please see our feedback to each of your concerns below.
Room and Lighting Issues: It is regrettable that this did not meet your standards. We will share this feedback with the affiliate lodge so that they can address these specific issues.
Service at the Lodge: We understand how important it is for staff to be both attentive and professional. We will ensure this feedback is relayed to the property’s management to ensure further training and attention to detail is provided.
Safari Guide Conduct: The concerns about differentiated treatment during your safari are concerning to us. While the guide in question is employed by the affiliate lodge, we are committed to ensuring that every guest receives equal and respectful treatment. We will raise this issue with their management team for investigation.
Tipping Policy: We understand your frustration regarding the tipping policy. While tipping guidelines are set by the property, tipping is considered a form of gratuity and is not compulsory. We will communicate this feedback to them and review how gratuity information is shared to ensure guests feel comfortable and informed.
Please note that this experience does not reflect the standards of service we at Shinzelle Safaris aim to provide. We are committed to ensuring every guest has a flawless and memorable safari experience, the disappointment you encountered is regrettable.
We encourage you in the future to bring any concerns to our attention in real-time, through the open lines of communication you had with us via WhatsApp or email. Alternatively, addressing these issues directly with the lodge management on site would have allowed all parties the chance to resolve them immediately and improve your experience during your stay.
Thank you for sharing your feedback. We hope that despite the setbacks, you were still able to enjoy certain aspects of your package, such as the unforgettable safari sightings, the tranquil natural surroundings, the delicious meals, and the luxurious accommodations at the lodge. We also trust that the smooth communication and seamless logistics provided by our company contributed positively to your overall experience.
كُتب بتاريخ 16 سبتمبر 2024
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nonnynonz
7 مساهمات
الأصدقاء • أغسطس 2024
Truly a life changing experience! Far exceeded my expectations and I can’t wait to do this again! We were picked up on time every day. Our driver (s) were very knowledgeable and explained so much. I really learned a lot aside from seeing the beautiful wildlife and scenery. I would rate the safari experience a 10 out of 10!!!
تعليق عن: 4-Day Kruger National Park Safari including Breakfast and Dinner
كُتب بتاريخ 28 أغسطس 2024
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mauro C
ناساو, جزيرة بروفيدانس الجديدة7 مساهمات
العائلة • أغسطس 2024
Absolutely amazing organization and support. One of the participants could make it due to a illness, and Danielle reorganized everything effortless. I strongly suggest Shinzelle Safaris.
تعليق عن: 4-Day Kruger National Park Safari including Breakfast and Dinner
كُتب بتاريخ 20 أغسطس 2024
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Karen P
مكسيكو سيتي, المكسيك7 مساهمات
العائلة • يوليو 2024
I definitely recommend Shinzelle Safaris!!
In the first place, we wanted a custom 6-days tour for our family, which Danielle from Shinzelle arranged exactly as we wanted at a good price. Unfortunately, part of our group missed a flight connection and arrived 3 days later than expected with a complete uncertainty about their luck day by day. Danielle was amazingly helpful, trying to set everything "in real time" so that all the scheduled activities would be squeezed in the remaining days and the unlucky ones could enjoy them all, while the rest of us were enjoying nice game drives as planned.
In addition, the quality of all the services provided in the package was awesome. The lodge in which we were accommodated was just fantastic (African Rock Lodge), the guides and drivers (Jeffrey, Vincent, Sibu) were extremely nice, kind and helpful. Thanks to all of you guys, you made our experience great in spite of the mishap!
In the first place, we wanted a custom 6-days tour for our family, which Danielle from Shinzelle arranged exactly as we wanted at a good price. Unfortunately, part of our group missed a flight connection and arrived 3 days later than expected with a complete uncertainty about their luck day by day. Danielle was amazingly helpful, trying to set everything "in real time" so that all the scheduled activities would be squeezed in the remaining days and the unlucky ones could enjoy them all, while the rest of us were enjoying nice game drives as planned.
In addition, the quality of all the services provided in the package was awesome. The lodge in which we were accommodated was just fantastic (African Rock Lodge), the guides and drivers (Jeffrey, Vincent, Sibu) were extremely nice, kind and helpful. Thanks to all of you guys, you made our experience great in spite of the mishap!
كُتب بتاريخ 29 يوليو 2024
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fernandasamper
أتلانتا, جورجيا14 مساهمة
Excellent service despite last minute lodge change. Kruger guide Edson was fantastic
5/5
Have had excellent experience with Danielle via email and whats app. Despite last minute change in lodge we have enjoyed Tshukudu lodge. Great service and sunrise sunset safari. Our guide Edson is amazing had a adventure packed Kruger day safari with a unique and unforgettable experience. Saw white lion mating. Dingo family. Leopard. Cheetah stalking. Elephant families with little ones. Zebras. Wilderbeast. Impala and so much more. Hipos and zebras. Lunch was in a great restaurant. Exceeded all our expectations.
5/5
Have had excellent experience with Danielle via email and whats app. Despite last minute change in lodge we have enjoyed Tshukudu lodge. Great service and sunrise sunset safari. Our guide Edson is amazing had a adventure packed Kruger day safari with a unique and unforgettable experience. Saw white lion mating. Dingo family. Leopard. Cheetah stalking. Elephant families with little ones. Zebras. Wilderbeast. Impala and so much more. Hipos and zebras. Lunch was in a great restaurant. Exceeded all our expectations.
تعليق عن: 3-Day Kruger National Park Safari including Breakfast and Dinner
كُتب بتاريخ 2 أبريل 2024
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7107Islands
Philippines81 مساهمة
After looking at a few safari operators, we settled with Shinzelle, given it’s competitive pricing and Danielle’s sincerity in making our safari experience truly memorable. And it was! From our pick up at JNB to our return trip, all activities were on time and done with utmost care. Our accomodate was perfect, just 15min from the Phabeni Gate. And of course, the highlight was the Kruger Safari experience and panorama tour. We saw all Big 5 in their natural environment, plus more! Special shout out to Jeffrey our safari guide who was absolutely fantastic! The guy has eagle eyes in spotting Kruger’s treasures, including 3-inch chameleons crossing the road, twice! Then after two crowded sightings of the elusive leopard, Jeffrey found one all to ourselves, resting on a tree. OMG! A big thanks to Danielle and the Shinzelle team. You truly deserve a five-star rating. More power to you!
تعليق عن: 4-Day Kruger Park Safari & Panoramic Tour Combo including Breakfast and Dinner
كُتب بتاريخ 30 مارس 2024
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Anna Karlsson
Noedinge-Nol, السويد8 مساهمات
زوجان • يناير 2024
Great day in Kruger National Park!
We had a lovely day in the park, which started a bit slowly with the hot weather, but ended excellent with beautiful lion and leopard sightings!
Very thankful to our guide Edson who took us on this trip! Very good guide with great knowledge, but also a great sense of humor.
I was also very impressed by how helpful he was with other guides on their tours, turning around and catching up with them to give them tips about sightings. Very considerate!
Thank you for this lovely day!
We had a lovely day in the park, which started a bit slowly with the hot weather, but ended excellent with beautiful lion and leopard sightings!
Very thankful to our guide Edson who took us on this trip! Very good guide with great knowledge, but also a great sense of humor.
I was also very impressed by how helpful he was with other guides on their tours, turning around and catching up with them to give them tips about sightings. Very considerate!
Thank you for this lovely day!
كُتب بتاريخ 16 يناير 2024
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SHONNAY B B
مساهمتيْن
الأصدقاء • ديسمبر 2023
What a sham of a company. Indecent and money hungry. The first day our driver seemed disgruntled and went out of the way to be unhelpful. He never even introduced himself or asked our names. Before we took off, I made sure to tell him my knee was giving me issues. However, whenever we made a stop, he went out of his way to park as far away as he could to watch me struggle to get in and out of the vehicle and walk an unnecessary distance when he could have parked closer. I believe any courteous man, especially a guide, would've at least offered to help. He didn't speak to us until we had to sign papers before entering the park. While on the safari, water was supposed to be included, instead, the driver took a bottle out of the case for himself and not even once offered us any. I have not received such poor service on a tour and I've been to over 40 countries. Also just having met this man, we had done nothing to him, but this was how he decided to treat paying customers. I've completed other safaris in Africa, including the Serengeti and never received such offensive service from a company. I did not travel this far to South Africa, especially for my birthday to deal with a boorish and disgruntled driver. After mentioning our concerns to the company, the lady who coordinated the trip's first response was: "I am incredibly shocked and disappointed to hear the feedback from today and we do certainly value our guest experience above all! This is very unlike Jeffery and there are a few points that I have seriously addressed with him. I am sincerely disappointed that this was your first impression and certainly trust that we can redeem ourselves for the rest of your trip. I did give Jeffery your names and so I suppose as he knew them he did not ask - but again this is not who he is and certainly have never received this kind of feedback about him before". What a complete joke of a response! This is the feedback we have given and clearly how we were treated. I don't have the creativity or time to make this nonsense up, they have implied. Seems she cared more to defend the driver than accept our feedback. She also wanted us to take the same driver for the rest of our tour. Clearly showing they didn't care about our feedback. However, we refused, and they found us a new driver who was the opposite of the first. He was polite, cared about what my friend wanted to see, informative, and come to find out, was from a different company. Making me believe all their drivers are rude or the first driver is known to be disgruntled and gets the last minute customers, as we booked our tour a day or so before. The company then offered a bottle of wine as a "nice" gesture. However, it seemed disingenuous and not acceptable considering the driver ruined our day and experience. Additionally, the coordinator was told I was not feeling well and the lodge never gave us the bottle. After falling ill I was unable to participate in the final two safaris. I reached out to the coordinator for a refund for those days, and was told no, because everything was a package, and the company didn't offer refunds. I then asked for at least a refund for the entrance fees to Kruger and that became an issue as well. The coordinator then proceeded to go back and forth with me and say that she had done so much to accommodate us. I don't think people deserve sympathy or rewards for doing their jobs. Additionally, she kept mentioning how she accommodated us, by finding a new driver, something that would not have been an issue if the first one hadn't been inconsiderate. I then spoke to the manager who was also arrogant and unaware of what customer service is. I asked for a refund for the driver the first day as his attitude and demeanor was unacceptable. His response was that refund of any sort wasn't necessary as the driver provided a service. Again, clearly diminishing and invalidating our concerns, and defending a useless driver. Even after asking if it's ok to provide poor service, he said his driver still deserved to get paid! I did not ask him for any other reimbursement, outside of the refund for the driver and the entrance fees for the park that clearly were not used, as I did not participate in the other safaris. He declined to reimburse for the driver and said he would reach out to the other company to see if they would reimburse. Also, in the beginning of our conversation said if the other company said no, they would reimburse. That sentiment changed towards the end of the conversation. I guess after not backing down that the whole company has poor customer service and was unbelievable.As of today, I still have not heard back from this deceitful company. I guess the company isn't doing well as they choose to hold onto every dollar they receive at the expense of customers, even in the presence of poor service. I have never had to write a poor review for a tour company, but for this company, it is more than deserved. Please find another company!!
تعليق عن: 3-Day Kruger National Park Safari including Breakfast and Dinner
كُتب بتاريخ 5 ديسمبر 2023
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DAVID T
مساهمتيْن
العائلة • نوفمبر 2023
What an unforgettable experience on our safari with Shinzelle! Everything was perfect and we will be forever grateful to Danielle for stepping in and rearranging everything at very short notice at our request! Our guide - Jason's encyclopaedic knowledge of the sights and sounds of Kruger was very interesting and entertaining. The accommodation was fabulous and our time on safari will stay with us forever.
تعليق عن: 3-Day Kruger National Park Safari including Breakfast and Dinner
كُتب بتاريخ 29 نوفمبر 2023
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Maria Paz V
11 مساهمة
زوجان • نوفمبر 2023
Disappointing and frustrating experience. The communication with Danielle during our tour was very poor, the itinerary was sent to me without the ending times, I wrote to her to consult and she never responded therefore we did not have the opportunity to organize something on our own to spend the afternoon since almost everyone On the days we were at 2:00 pm unoccupied in the Lodge, a place that was good, it had a pool but there was not much to do around, they do not recommend walking out and the availability of taxis was scarce. Therefore, we had to be at the lodge every day from 2:00 p.m. On the other hand, we were unlucky that the scenic route was foggy and we couldn't see anything except Blyde Canyon and Lisbon Falls, when we returned to the lodge again at 2:00 p.m. we tried to see if the lodge could get us a transportation to the mall or the stores to do something and it was not possible, when I wrote again complaining about the poor communication to Danielle, there she just answered me and there was nothing to do because they were going to close the stores, she was not aware that our The day of the tour had been a failure, it is clear that he is not in contact with the guide to know what his clients are up to. I understand that they cannot control the weather but what they can control is communication, see if they can offer you a plan B or something to do in compensation.
The accommodation Lodge was good, the dinner service was very good, the food was delicious and the staff was super friendly, the only bad thing was that it was a bit isolated considering that we had to spend the entire afternoon there.
As for the Safaris, another disappointment, every day we entered through the same door (Pabheni) and we always walked through the same area of the park, near Skukuza, the guide seemed to only drive, he was very distant and cold, I would even say that he was half bad tempered, when we arrived he told us that lunch was never included even though the itinerary did include it, I had to write to Danielle when they as a company should be aware of these details, once we asked to stop briefly To buy something to eat, the guide made us feel uncomfortable since he kept saying that we were late since he had come on the connecting transfer that they hire. We never went to the north of the park since we had 10 hours on the full day tour, where we walked for 4 days, there were few animals, we did not see any leopards, cheetahs or rhinos, lions only once. We noticed that the guide did not play hard so that we could see them, we spent hours without seeing anything during the tours in sectors that we had already explored the day before. As a comparison, we were on Safaris in Tanzania and the guide made an effort, communicating with others to find out where the animals were and we were able to see them. Something is wrong with this Safari as people at the campsite and on the return transfer commented that they had seen the Big 5 multiple times. In short, we feel that our money was poorly invested in this company. What I am grateful for is that Danielle was able to change the start day of the tour because we missed a flight because of the airline, but once we were on the tour she did not answer my questions and messages on time. Our bad experience was filled with excuses: "it is too hot for the animals", its raining the animals are hiding, we try but not today, sorry we didn't answer because we have a problem, sorry we were moving so that's because we didn't t send you the itinerary before, we can't control the weather….
The accommodation Lodge was good, the dinner service was very good, the food was delicious and the staff was super friendly, the only bad thing was that it was a bit isolated considering that we had to spend the entire afternoon there.
As for the Safaris, another disappointment, every day we entered through the same door (Pabheni) and we always walked through the same area of the park, near Skukuza, the guide seemed to only drive, he was very distant and cold, I would even say that he was half bad tempered, when we arrived he told us that lunch was never included even though the itinerary did include it, I had to write to Danielle when they as a company should be aware of these details, once we asked to stop briefly To buy something to eat, the guide made us feel uncomfortable since he kept saying that we were late since he had come on the connecting transfer that they hire. We never went to the north of the park since we had 10 hours on the full day tour, where we walked for 4 days, there were few animals, we did not see any leopards, cheetahs or rhinos, lions only once. We noticed that the guide did not play hard so that we could see them, we spent hours without seeing anything during the tours in sectors that we had already explored the day before. As a comparison, we were on Safaris in Tanzania and the guide made an effort, communicating with others to find out where the animals were and we were able to see them. Something is wrong with this Safari as people at the campsite and on the return transfer commented that they had seen the Big 5 multiple times. In short, we feel that our money was poorly invested in this company. What I am grateful for is that Danielle was able to change the start day of the tour because we missed a flight because of the airline, but once we were on the tour she did not answer my questions and messages on time. Our bad experience was filled with excuses: "it is too hot for the animals", its raining the animals are hiding, we try but not today, sorry we didn't answer because we have a problem, sorry we were moving so that's because we didn't t send you the itinerary before, we can't control the weather….
تعليق عن: 5-Day Kruger Park Safari & Panoramic Tour Combo including Breakfast and Dinner
كُتب بتاريخ 13 نوفمبر 2023
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Hi I'm looking to a 3 days safari starting on July 7th, is possible to do it is my flight ticket is for 9th night? I the availability check said that the minimum booking is for 2 people, is that correct? thanks
كُتب بتاريخ 18 يونيو 2018
Dear Valentina,
Thank you for contacting us.
It is possible to start your safari on the 7th, you will arrive at the Johannesburg airport by 18:00 on the 9th, remember to give yourself enough Check in time for your flight.
The information is correct, the minimum booking is 2 people.
I hope that answers all your questions? Please feel free to contact us should you require any additional information.
Regards,
The Shinzelle Safaris team.
كُتب بتاريخ 18 يونيو 2018
Hi~I have made a payment last week,but I didn't receive any certificates of payment by email.Could you please help to confirm and send email for me?Thanks!!
Visa XXXX-XXXX-XXXX-4001
Hsu shih ni
كُتب بتاريخ 4 يناير 2018
Hi Anna,
This matter was resolved correct? As my email response mentioned I was away on annual leave that week.
Regards
Danielle
كُتب بتاريخ 16 يناير 2018
duisjean
سان دييجو, كاليفورنيا
Hi, I am going to book safari with Shinzelle. Danielle has been working with me, just wanted to know if there is possibilty to pay on company's website with my credit card. thank you
كُتب بتاريخ 29 سبتمبر 2017
Hello duisjean,
Unfortunately we do not have a payment functionality on our website at this stage.
However we do process credit card payment through our international payment gateway.
Danielle can send you a payment link for ease of use, I will ask her to contact you regarding this as soon as possible.
Yours in safaris.
Shinzelle Safaris
كُتب بتاريخ 30 سبتمبر 2017
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