Dear Saaad: Thanks for your words, we are very happy to hear that both of you have enjoyed the tour. Was very nice to meet you! Best regards! Eleonora Marinelli

Estimado cliente. Desde nuestra agencia se le informó todo lo que contaba el paquete que compro. No realizamos transacciones sombrías! Somos una agencia habilitada por el ministerio de turismo. Entendemos que puede no gustarle el paquete que le ofrecimos pero todos nuestros paquetes y experiencias son excelentes. También puede comunicarse con nosotros y recibirá la atención correspondiente. Muchas gracias por su comentario. *Dear Customer. From our agency you were informed of everything that the package you bought had. We do not do shady transactions! We are an agency authorized by the Ministry of Tourism. We understand that you may not like the package we offer you, but all of our packages and experiences are excellent. You can also contact us and you will receive the corresponding attention. Thank you very much for your comment.

Estimated, Thank you very much for taking the time to leave us a comment! We are glad you had a wonderful experience with us! Best regards

Dear Phil, thank you very much for sharing your experience with us. We are glad that everything went as expected, and that you've received a great attention in our tourism agency. We wait for you next time. Regards! Querido Phil, muchas gracias por compartir tu experiencia con nosotros. Nos alegramos de que todo haya salido como esperado, y que hayas recibido una buena atención en nuestra agencia de turismo. Esperamos por vos una próxima vez. Saludos! Maia Silva

Dear Andreas: Thanks for your comments! We are happy to hear that you have enjoyed the full experience. See you next time! Eleonora Marinelli

Dear Robert: Thanks for your comments. We´re very happy to hear that you found our staff very helpful and that you've enjoyed the Piazzolla tango show as well. Hope to see you again a next time! Eleonora Marinelli

Thank you for your comment, We are glad to know that everything went well and that you liked our service. We are waiting for you in a next occasion. Best regards, Tania

Dear Ione. We are very sorry that you feel this way, you see, our services always are focused in giving our customers the best experiences in Argentina (in this case, Uruguay), so when something like this happens it makes us correct any plausible mistakes that could happen in the task of giving our customers, the quality of the service that they are paying and hoping for. Like we already explained to you, in this particular scenario, at the moment that you told us the issue, we made contact with the enterprise, to form an actual claim to this company. The claim was made exactly by your standards, by your exact words, so we could let them know how you felt. As we already told you (and sent you copy of their response) Colonia Express annouced that the City Tour was done by more than 70 people; and if you wanted to, you could make a personal claim to the enterprise to check out if the problem could be solved at your favor, as well you could see for yourself their attitude in this situation in particular. We always wrote you back, because we know that this whole inconvenient is bothersome, even more if you are on a vacation. The least that we want to give you, is a bad experience. About the refund issue; we managed to solve it in this manner: as we explained, due to their response, we cannot give a 100% refund beacuase they DID deliver the service (in their side of the matter), so we offered you a considerable discount in any tour that you liked. We hope that you have an excellent day, Ione. A pleasure to know about you.