‪Sycuan Casino‬

تعليقات حول - ‪Sycuan Casino‬, ‪El Cajon‬

‪12:00 ص - 11:59 م‬
الاثنين
12:00 ص - 11:59 م
الثلاثاء
12:00 ص - 11:59 م
الأربعاء
12:00 ص - 11:59 م
الخميس
12:00 ص - 11:59 م
الجمعة
12:00 ص - 11:59 م
السبت
12:00 ص - 11:59 م
الأحد
12:00 ص - 11:59 م
اكتب تعليقًا

4.0
250 تعليق
ممتاز
‪101‬
جيد جدًا
‪71‬
متوسط
‪29‬
سيئ
‪15‬
سيئ جدًا
‪34‬

Noe
مساهمة
مارس 2022
‪I was playing 4 machines that were together with the Sparling Nightlife game until one of the machines gave me the bonus of 450 Free games. But at the time of choosing I chose the 450 free games but for some reason the machine jumped to credit prize and from that moment I called service to help me fix the problem that the machine was failing. But the 2 people who were there just kept watching and making fun of it as if they couldn't do anything for me. I asked to speak with the floor manager and casino manager and a floor manager called (Dylan) arrived and the alleged manager of the casino (Stacy) explained in detail what had happened and asked them to check the security cameras so they could see what I was saying was true. But they refused to see them because my case was not important. So when they are behind you offering you cards so that you become addicted to the casino so they can find you with their cameras??? You can lose a lot of money with their machines that are failing but they will never be able to help you even if you are a customer for more than 10 years. This is a mockery for customers who have been loyal to Sycuan Casino. Worst Customer Service and Worst Slot Machines. And still mocking you they tell you to have good luck. They are cynical Specially Floor Manager (Dylan)‬
كُتب بتاريخ 21 مارس 2022
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Thank you for reaching out to us regarding your experience. We had our team come out to check the machine while you were with us and was tested a few times and in conclusion showed no malfunctions or errors in the machine or within the touchscreen. Machines are run through diagnostics and cleaning to ensure the machines are working properly at all times. Unfortunately, errors do happen and any and all malfunctions void pays and plays. We understand your frustration with the situation and were disheartened to hear you were not happy regarding the outcome as our team investigated. When a machine malfunctions, always request to have it looked into so further issues do not happen and you may continue to enjoy your gaming adventures with no hassle. We hope to have you in the future with a visit that outmatches the last. Thank you, again.
كُتب بتاريخ 22 مارس 2022
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J wild
مساهمة
بمفردك • نوفمبر 2021
‪Worst slot experience ever. The games pay absolutely nothing, it's not even fun to play. Do waste your time or money at this rip off joint. What pisses me off the most is I sat down at an empty row of machines and at first started winning, when an attendant came up and slipped a white card into the players slot on the machine next to me . That I didn't win a single real. Not sure what that was all about and why he did it but it seems kind of strange to me.
My guess is you'll have better luck if you go to Vegas! Don't waste your money here.‬
كُتب بتاريخ 17 نوفمبر 2021
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We appreciate your feedback. Here at Sycuan Casino Resort, we payout at the highest level of the industry average. All winning is random and therefore cannot be predicted, but we’re always here to wish you the best of luck on your gaming adventures. Thank you.
كُتب بتاريخ 18 نوفمبر 2021
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Hairycalgrad
‪Buena Park‬, كاليفورنيا525 مساهمة
سبتمبر 2021
‪We loved playing in this massive and impressive casino. I swear you need a map for this casino, it has so many different areas and it is spread out. They also have a smaller non-smoking casino. There is a very impressive Bing Hall that is also massive but I did not play in it. I was disappointed the casino did not have any of the video poker machines I like, they had a few where you had to play multiple hands and they were extremely difficult to find. Overall a great casino that I highly recommend.‬
كُتب بتاريخ 7 أكتوبر 2021
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Amazing! Thank you for the wonderful review of your experience! We would be happy to find out what your favorite video poker machine is on your next visit. Our staff can show you where to enjoy all your favorites across the property! Who knows, maybe we can get that game in the future! We love hearing from our guests and are elated to hear how much you enjoyed your stay with us. Thank you, again and we hope to see you soon!
كُتب بتاريخ 8 أكتوبر 2021
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Trvwr
27 مساهمة
بمفردك • أغسطس 2021
‪Had a massage at the spa Shawna was amazing. Everything was clean it was a busy social distance it was very very nice and like I said Shawna was amazing.‬
كُتب بتاريخ 26 أغسطس 2021
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Our guests' feedback on their experiences means the world to our team members. We know Shawna will be elated to hear how exceptional your stay was because of your kind words! We will be sure to show her management team for well-deserved recognition. Thank you for joining us and we truly hope to see you again soon!
كُتب بتاريخ 30 أغسطس 2021
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1activemom
رانشو كوكامونجا, كاليفورنيا126 مساهمة
زوجان • أغسطس 2021
‪Relaxing atmosphere. Viewpoint restaurant serves the best Bloody Mary. Great food . There’s a very nice cocktail Lady who asked me if I want a hot cup of coffee. She made my morning pleasingly happy . Fresh very hot cup of Joe ! The room is great with a view . Bed is very comfortable, pillows are so cuddly. Clean and fresh ! Gym is good. Pool is fun . There’s only one thing I noticed , the staff at the pool as well as the front desk are pretty uptight. Give a little smile once in awhile!‬
كُتب بتاريخ 12 أغسطس 2021
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It was a pleasure having you. We really appreciate you taking the time to share your feedback and being so open with us. We love hearing what our guests have to say and are elated to hear about your experience, especially the scrumptious Bloody Mary. We hope you'll come and see us again soon! Thank you!
كُتب بتاريخ 17 أغسطس 2021
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Departure725824
مساهمة
زوجان • يوليو 2021
‪Today they didn’t let me in with my emotional/ anxiety dog when they’ve been letting us in for years even during on the peak of COVID. My dog is well trained for my anxiety and very well behave. I don’t understand because we were just here last Friday and now this! They don’t have consistent policy which makes there customer service sucks! I even have my dog license if for service dog, makes me so frustrated!‬
كُتب بتاريخ 18 يوليو 2021
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Thank you for letting us know about your experience. While our Casino and Resort are not pet-friendly, we take pride in accommodating guests with certified psychiatric service animals recognized by California ADA laws as such. We are very sorry to hear your stay was not of expectations. We strive every day to provide exceptional service throughout our property and are disheartened to hear something went wrong. We hope to have you in the near future with a stay that outmatches the last. Thank you, again.
كُتب بتاريخ 20 يوليو 2021
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el dee
سان دييجو, كاليفورنيا6 مساهمات
الأصدقاء • يوليو 2021
‪Another fantastic stay at Sycuan! Alisandra at the front desk was extremely helpful and knowledgeable. Tomi at the resort and Elicit is another example of stellar, gracious service that makes a guest feel welcomed and pampered. Finally, Olga at Bull & Bourbon was a wonderful server during an epic, delicious meal. You can taste the quality and care that goes into the food and drinks at Sycuan.

My room was beautiful and spotless, and all of the staff throughout Sycuan friendly and helpful. The staff at the gift shop, Starbucks, valet and security are also great- genuine, helpful, and approachable.

We can't wait to come back and try the spa!‬
كُتب بتاريخ 18 يوليو 2021
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Wow, thank you for the wonderful review of your stay with us! We are absolutely delighted to hear of all the positive experiences you faced while dining and throughout the property. We thrive on providing positive, superior experiences and could not be more ecstatic to hear this was the case! Thank you, again and we hope to see you soon!
كُتب بتاريخ 20 يوليو 2021
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Joseph C
لوس أنجلوس, كاليفورنيامساهمة
يونيو 2021
‪I like this Casino and the machines are alright BUT the problem for me is the staff at front desk, they are very rude and not helpful at all. Courtesy is very important in hotel establishments... LOL am sure they know this. I used to visit twice a month and stayed at the hotel once a month but lately I stop staying there and even rarely playing there. I am a Diamond player and very Top Tier player w/Caesar's and MGM properties. Too bad for such a beautiful property. Will try the hotel again in 6 months.‬
كُتب بتاريخ 14 يوليو 2021
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We appreciate that you’ve made us aware of the experience you had while visiting with us. Here at Sycuan Casino Resort, we aim to provide service and maintain qualities of the highest caliber and are dismayed that your experience was not in alignment with that goal. We will pass along your concerns to the management team to use for future training opportunities. We welcome you back in the future and send our kindest regards. Thank you.
كُتب بتاريخ 20 يوليو 2021
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Sue S
مساهمة
الأصدقاء • يوليو 2021
‪Purchased a day pass for the pool on 6/13/21. Service was awful from the moment we checked in. Employees seem very unhappy and not interested in guests, or perhaps they haven’t had proper training in customer service. No smiles, no kind words. The bartender was the same way. We felt like we were an inconvenience. The Lazy River was nice, very clean and relaxing. Unfortunately we can’t say the same for the service. And is the dress code for women to shorts and tops that are 2 sizes too small? I really don’t want to see boobs flapping and doe toes/wedgies. Would you ask your male pool employees to wear thong speedos?‬
كُتب بتاريخ 14 يوليو 2021
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We appreciate that you’ve made us aware of the experience you had while visiting with us. Here at Sycuan Casino Resort, we aim to provide service and maintain qualities of the highest caliber and are dismayed that your experience was not in alignment with that goal. We will pass along your concerns to the management team to use for issues presented. We welcome you back in the future and send our kindest regards. Thank you.
كُتب بتاريخ 20 يوليو 2021
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Carrie B
4 مساهمات
الأصدقاء • يونيو 2021
‪I believe the casino has no real intentions of ever having to "try" to make you feel important or butter you up while playing and give you some freeplay or randomly come ask you if you are enjoying yourself.. They have their money on bingo and their hotelS it would seem. It's the $10k a night players on the slots and tables they treat very special - or unless you are spending a few grand a night! I tried to go there and make it my favorite casino but I don't think I should have to do anything more than show up and play and it's their job to make the experience memorable by treating EVERYONE THE SAME. special for choosing their casino to lose at over the several in the area. Lastly if you really press them when you are upset they may give you $5 or $10 bucks when they slack on their waitresses in slot area or a machine messes up... I am going to try and go there one more month and see if anything changes. I will definitely let you know because I write good reviews too!‬
كُتب بتاريخ 7 يوليو 2021
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We appreciate that you’ve made us aware of the experience you had while visiting with us. Here at Sycuan Casino Resort, we aim to provide service and maintain qualities of the highest caliber and are dismayed that your experience was not in alignment with that goal. All FREEplay, iComp, Dining, and Promotional Offers are based on the last 90 days of play while using your Club Card. We also have many promotions going on monthly for additional chances at FREEplay, iComps, and even cash prizes! Make sure to check out the kiosk on all your visits! We welcome you back in the future and send our kindest regards. Thank you!
كُتب بتاريخ 8 يوليو 2021
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