‪Oasis City Spa‬

تعليقات حول - ‪Oasis City Spa‬, لوس أنجلوس

‪10:00 ص - 07:00 م‬
الثلاثاء
10:00 ص - 07:00 م
الأربعاء
10:00 ص - 07:00 م
الخميس
10:00 ص - 07:00 م
الجمعة
10:00 ص - 07:00 م
السبت
10:00 ص - 07:00 م
الأحد
10:00 ص - 05:00 م
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  • 7th St/Metro Center • 4 دقائق سيرًا
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Kathy44141
‪Cleveland‬, ‪Ohio‬8 مساهمات
‪I visited the Oasis City Spa while attending a conference in L.A. and staying at the O Hotel downtown on Flower Street. First, let me say that the manager, Tammy, is very nice and seems to be trying. The facility is small but nice, and they offer you champagne while you wait. After that, things went quickly downhill. My spa experience actually started before I arrived when the fire alarm went off repeatedly in the hotel. There was zero explanation, so you assume you must evacuate down the stairs which I did. Later, I learned the fire alarm had been going off because of steam from the spa's sauna, so they were telling everyone not to use it. Hmm. Okay. I had booked a hot stone massage, a pedicure & gel manicure....plenty else to do. Let's start with the massage. After 20 minutes of lying on the table and listening to the therapist stir the stones WAY more than she touched me, I told her to lose the stones and give me a basic massage. Plus she kept asking how hot I wanted the stones....how do you answer that? She seemed preoccupied with the stones and was missing the point of the person on the table. There was no sense in paying to lie there and not be attended to, plus clackity, clackity, clack...NOT relaxing! I told the manager about this, and she did reduce my charge to the cost of a basic massage. On to the mani/pedi. Let's start with the fact that the manicurist's own appearance was troubling......unkempt hair, poorly/overly applied bright red lipstick, extreme / extensive tattooing, and worst of all, shaky hands....just what you want in someone who will be doing detail work. The pedicure took....I am not kidding....two and a half hours, during which the manager kept coming in, kindly bringing more water. Lots of nail paint in places it shouldn't be...lots of wiping and dabbing and touching up. Uh oh. Finally, she finishes and we move to the fingers. At this point, I tell her to skip cutting the cuticles and just trim, file and paint. After she trims and files, I ask if she wants me to wash my hands.....I get gel manicures regularky, and they always have you do this before applying the shellac to make sure it is on a clean surface, but she says it isn't necessary. She has two of the OPI lights, one for curing the gel polish on each hand....and I can see that she has them set for different lengths of time on each hand. Huh? i ask her and she tells me the machines cost $500 apiece and they are the best, it is fine. She starts putting on the base and color coats, again, lots of paint where it shouldn't be, on me, on her, lots of wiping and dabbing. Ugh. I push back a second time about the different cure times for different hands and point to the timers, and she looks surprised and says she never noticed those before, and yes, they probably should be set the same. At this point, I have no confidence that she knows how long the correct cure time is. During the manicure, I show her how one of the nails is literally bubbling up....something is wrong. She takes that one off and does it over.....but something was definitely wrong with ALL of them. More on that later. When she finished, I had smears of polish on my skin....which she said would wear off in a day or two. Are you kidding me? I expext to leave the salon with a great looking manicure. I asked her to clean up the mess, which she did, again, with shaky, shaky hands. At this point, I had been at the salon for over FIVE hours. Really. I just wanted to get out of there. I paid my bill and left. But two days later the nails literally started falling off....I don't mean chipping, I mean the entire piece of nail color just lifted right off! The point of paying for a gel manicure is they last a long time, typically mine last several weeks! By now, I had returned home to Ohio from the conference. So I called the manager and told her what happened. Of course she remembered me (I had been there so long). She apologized, but said that she could not give me a credit on my charge card because she uses 'Square' which is a type of mobile credit card charging, and she can only do charges, not credits, on square. This sounds wrong, doesn't it? What if they make a mistake, they can't reverse it? She offered to have me come in and she would re-do the manicure ( an easy offer, since I live like 3000 miles away and have zero plans to go back to Los Angeles). But, she said she would try to find out how to do a refund and call me the following Monday. Well, Monday came and went and so did the rest of the week, and no call, so I called again. Another week passed before Tammy returned this call (but she did call). She again apologized and told me she can only charge, not refund, and said that Square is really hard to deal with and won't answer the phone. I said, how about sending me a check? She said she would have to talk to corporate and did get my address, but so far, no check. It is more than a month since my visit. If I ever get a refund, I will update this. For now, I simply cannot recommend Oasis.‬
كُتب بتاريخ 25 مارس 2014
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