‪Frais Spa‬

تعليقات حول - ‪Frais Spa‬, لوس أنجلوس

‪11:00 ص - 05:00 م‬
الاثنين
11:00 ص - 07:00 م
الثلاثاء
11:00 ص - 07:00 م
الأربعاء
11:00 ص - 07:00 م
الخميس
11:00 ص - 07:00 م
الجمعة
11:00 ص - 07:00 م
السبت
11:00 ص - 05:00 م
الأحد
11:00 ص - 05:00 م
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نبذة
المدة المقترحة
ساعة - ساعتان
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المنطقة
العنوان
الجوار: وسط المدينة
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  • 7th St/Metro Center • 4 دقائق سيرًا
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المطاعم
2,738 على بُعد 5 كيلومترات
معالم الجذب
420 على بُعد 10 كيلومترات

3.5
8 تعليقات
ممتاز
‪5‬
جيد جدًا
‪0‬
متوسط
‪0‬
سيئ
‪0‬
سيئ جدًا
‪3‬

Allyk
لوس أنجلوس, كاليفورنيا3 مساهمات
بمفردك • يناير 2022
‪I am beyond outraged by the unethical behavior at Frais Spa. If you go here, make sure to check your credit card statement after going here to see if they auto-billed you for additional services you did not receive.

I bought a 6 massage package and was only able to make 3 reservations. The other times I requested to use my credits, nobody from reception responded. I contacted them multiple times and was ignored each time. As frustrating as this was, I decided that I wasn't going to kick up a big fuss and give them the benefit of the doubt during COVID and just give up on the remaining 3 credits.

It turns out the benefit of the doubt was not merited at all. They sent me an email saying my membership would be autorenewed, which I had never agreed to and certainly did not want after the horrible service the first time. I called and texted repeatedly to make sure the auto renewal did not go through since I had never agreed to it. Nobody picked up my calls. They responded to my texts saying they would look into it but then never got back to me and stopped responding. Finally, I had to go in person THREE times before I was finally able to speak to the owner and I asked her to cancel the auto-renew. She assured me it was canceled and I would not be billed again. This was a LIE-- after she told me this, I checked my statement and I was billed again.‬
كُتب بتاريخ 30 يناير 2022
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Lauren W
DC4 مساهمات
زوجان • أغسطس 2021
‪DONT BOOK HERE!! They didn’t show up for my appointment and were extremely rude when I contacted them. They stole my money. I’ve never seen such unprofessional behavior in my life.‬
كُتب بتاريخ 12 أغسطس 2021
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Linda Y
4 مساهمات
يونيو 2021
‪ALL THE ONE STAR REVIEWS ARE VERY ACCURATE! DO NOT WASTE YOUR TIME/MONEY HERE!

The one thing that all the one star reviews have in common is that the therapist do not show up at the time or at all. This happened to me where I waited in the lobby for 20 minutes trying to get a hold of front desk (which they don't have). The staff at the hotel let me know that this happens often and there wasn't anything they could do.

I gave up waiting and went back home. 3 hours past my originally appointment, they texted to reschedule.

I rescheduled deep tissue massage the same day and confirmed with them the time. I go there for the second time and to your guess no one is there AGAIN.

James was my massage therapist and I started to raise concerns of James qualification as a licensed massage therapist. I've had many massages and the way he undraped me was very inappropriate. It already made me feel uncomfortable. Not to mentioned, he left a bruise on my back the following day! My friends are massage therapist and they said the muscle he was working which is where the bruise is located- is a tender spot. You are NOT suppose apply a lot of pressure in that area. I also asked him to perform a different method because all of his moves were just the same repeated simple movements and he proceed to the same simple movements any average joe could have done.

In another instance, he used all his body weight towards my body that was way too close to my bottom rib. I honestly think I was going to go home with broken ribs..I was really confused what kind of massage I was getting.. This isn't the WWE?! I didn't find the massage to have any technicality to it just the same o' movements.

I was in touch with Eva, who seems to be the owner of Faris, and told her my experience at her spa. I mean the lack. of. customer. service. wow. She tried to argue that the bruise is not from the massage. Nothing was resolved in our conversation.

I would NEVER recommend a spa like Frais.. not even to my enemies..

Save your time and money, folks. There are a lot more spas in DTLA and Ktown worth your while.‬
كُتب بتاريخ 11 يوليو 2021
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NerissaScott
بوسطن, ماساتشوستس6 مساهمات
زوجان • نوفمبر 2018
‪We are overly thrilled with this spa and plan to return each and every time we find ourselves in LA! The service was tremendous and the staff extremely knowledgeable!!! My husband left his watch in his robe and the owner came in early the next day just so we wouldn’t miss our flight! Whaaaaa......she is amazing!!!‬
كُتب بتاريخ 27 نوفمبر 2018
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ccouwenberg
‪Villa Park‬, كاليفورنيا5 مساهمات
رجال الأعمال • يناير 2017
‪I found this spa purely by accident. It's lovely and inviting, has incredible services at reasonable prices and is very accommodating. Their Bourbon/Brown Sugar Scrub was subtly invigorating. They have an excellent esthetician (Jennifer) who customized my facial and I topped my stay in LA with a relaxing Body Wrap. I highly recommend this boutique spa -- a heavenly oasis in downtown LA. A great place to unwind ...‬
كُتب بتاريخ 18 يناير 2017
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Thank you so much for those kind words! We hope to see you again next time you're in downtown L.A..
كُتب بتاريخ 13 فبراير 2017
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Wendy S
لوس أنجلوس, كاليفورنيا3 مساهمات
رجال الأعمال • يناير 2016
‪I travel to LA for business all the time, and I usually stay in downtown. I lived in Los Angeles for 30 years, so I know my way around and have my "go-to" spas (but they are on the West Side). I'm a frequent spa-goer, so I was VERY excited to find that the little boutique hotel (O Hotel), which is quite lovely, had a spa hidden in the back. The atmosphere is so relaxing and Erica at the desk was very welcoming. She offered to have a steam ready for me when I was done with my massage, which she did (and it was fantastic)! The spa is small, but the room was nice and everything was very tidy. Deanna was my masseuse and she was AMAZING! Like I said, I get A LOT of massages (like a couple a month...at least) and they aren't all good - but Deanna was excellent (she said she has been doing body work for over 30 years, which showed). She used just the right amount of pressure and talked just the right amount (which for me means to ask me how I am doing during the massage and no more). I will absolutely go back again on my next visit to LA!‬
كُتب بتاريخ 7 يناير 2016
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Thank you so much for taking time out of your busy schedule to comment on Frais Spa and especially for your kind words about Dina your massage therapist as well as Erika at the reception desk. It was indeed my pleasure to meet you on your second visit. We look forward to having you again. Regards, Karen Fernandez Spa Director / Owner
كُتب بتاريخ 8 فبراير 2016
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berengerefla
لوس أنجلوس, كاليفورنيا17 مساهمة
الأصدقاء • نوفمبر 2015
‪We had an Express Facial my BF and I.

The esthetician called Jennifer is amazing: she takes time to discuss and provides customized beauty advice. She perfectly knows the techniques, products, ingredients, it is rare; and I felt comfortable with her.

Pleased with the cleanliness and chic ambiance of the spa. As French ladies, our expectations are high because we are used to French beauty spas.

The store has nice locally sourced and organic cosmetic products. The treatment I had was with EmerginC. It is the first time I see results improving on my skin during the days after the service. I bought a gift for my husband, Body Brick (Das Boom), featured in a recent GQ magazine, this brand is only for men, it was a good surprise they had it.

The only critic I would say is that we struggled for a moment with the closet locker in the changing room...I am not used to that system.‬
كُتب بتاريخ 8 ديسمبر 2015
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Bonjour Berengerefla, Thank you for visiting The Frais Spa at The O Hotel. We are so happy you had a wonderful experience. We appreciate your for your comment regarding the lockers. We will indeed consider a better lock mechanism for our lockers. We look forward to having you again at The Frais Spa, Dr. Fernandez and Karen Fernandez
كُتب بتاريخ 14 ديسمبر 2015
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Elisa7
كالجاري, كندا45 مساهمة
زوجان • أكتوبر 2015
‪My husband and i were in Los Angeles for a few days and the only time that we could book a massage was on the evening that we arrived. To give us enough time to get from the airport to the spa we asked them to book us in at 7pm even though they close at 7. They graciously agreed. On top of that both massage therapists that we had were fantastic! We found out afterwards that the owner is actually a chiropractor and that he had hand selected all of his massage therapist. Also, even though it was late when we got out of our massages the staff made sure to let us know that we could take our time getting ready. It made for a wonderful welcome to LA and I wouldn't hesitate to book a massage here again.‬
كُتب بتاريخ 27 أكتوبر 2015
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Thank you so much Elisa7 for including us in your tight itinerary during your L.A. trip. It was indeed our pleasure making your spa experience an enjoyable one. We're happy you enjoyed the expertise of our massage therapists. We will be sure to pass those kind words to our team. Your business is much appreciated Elisa and we hope to welcome you back soon!
كُتب بتاريخ 6 ديسمبر 2015
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