‪Marin French Cheese Company‬

تعليقات حول - ‪Marin French Cheese Company‬, ‪Petaluma‬


4.5
210 تعليقات
ممتاز
‪118‬
جيد جدًا
‪72‬
متوسط
‪17‬
سيئ
‪2‬
سيئ جدًا
‪1‬

Jeana P
Raleigh577 مساهمة
زوجان • سبتمبر 2021
‪The bucolic setting on the outside is at odds with the austere tourist trap souvenir offerings on the inside. There weren’t a whole lot of customers on the day we were there but the staff was running around like Chicken Littles, huffing and puffing and in too much of a hurry going nowhere to stop and answer questions effectively. We did buy some cheese just so we could have a code to open the bathroom doors. We enjoyed sitting at a Picnic table to relax - the weather was perfect.‬
كُتب بتاريخ 27 سبتمبر 2021
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catbite4
Budd Lake NJ39 مساهمة
العائلة • أبريل 2021
‪The Marin French creamery is set in beautiful surroundings. There are picnic tables around the pond and in the background. You see the rolling hills also. It is the perfect spot for a picnic. Inside they sell homemade Brie and Camembert cheeses Plus they have sandwiches and salads that you can purchase. The cheese was outstanding and the grilled vegetable sandwich that I had with Bree on top was outstanding. The prices are great and it is well worth visiting.‬
كُتب بتاريخ 28 أبريل 2021
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Jules T
‪San Jose‬, كاليفورنيا1,311 مساهمة
أبريل 2021
‪On the way back from Point Reyes, we stopped in and picked up some nice goat cheese. Great little shop and perfect place to grab lunch and sit out near the pond. They have a lot of tables and it's just lovely, calm, relaxing out near the pond. ‬
كُتب بتاريخ 11 أبريل 2021
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Drewski
سكرامنتو, كاليفورنيا243 مساهمة
زوجان • سبتمبر 2020
‪Popped in on the way to Tamales Bay. Great location. Just not as appealing with zero interaction and no tastings. Bought a couple different types. They are great and help support this business. Bonjour!!‬
كُتب بتاريخ 17 مارس 2021
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SilverLakeEcho
لوس أنجلوس, كاليفورنيا4 مساهمات
الأصدقاء • مارس 2021
‪The store name ("Marin French Cheese Co.") points to a sophisticated experience. The customer service dispels this illusion and reveals what this place is: a low-level tourist trap.

I visited together with a guest on Saturday 03/13 around noon and then on our way back around 4:45 PM. I talked to the manager during our second visit.
There are two buildings: the store and a separate pavilion for the toilets. The toilet doors have coded locks, which are an efficient way to restrict their use to paying customers—nothing out of line here.

The good part is that the management is very strict about Covid protocol.
The bad part is that the gatekeeper who keeps the number of in-store customers to the accepted level needs some serious training on exercising her freshly acquired powers. She is propped on a tall chair, facing an obedient and long line of masked customers waiting alongside the store's entry ramp. The gatekeeper cuts quite an impressive figure with an Instagram-able, freshly colored hairstyle and an autocratic demeanor, a bit at odds with her young age.

The line was long, and I was very pressed to use the toilet. I asked the gatekeeper if I could have the toilet door codes assuring her I intend to come back and visit the store afterward. She answered with a hint of irony that the toilet door codes are on the receipt I get after making a purchase. I pointed to the long line and the urgency of the situation, and I reiterated my intention to buy the piece of French cheese that would grant me the privilege of using their toilet. The gatekeeper frowned and said sternly: "This is store policy." After that, to my incredulous eyes and ears, she turned to the people in line and told them: "Don't worry, you get to use the toilet."

I pondered the situation for a second and decided to avoid making a scene. The store was on our way back from Point Reyes, and I decided to talk to the manager just before the closing time when the customer numbers decreased. Dolores (the manager) was very defensive, kept mentioning that she never had any customer service complaints in her 20 years of employment. She agreed to talk to the employee assigned to manage the customers' entry.
All in all, she was tone-deaf about the reason why I insisted on meeting her.

Maybe this explanation will allow her to understand:
Selling French cheese while surrounded by the sublime landscape of West Marin doesn't necessarily make you the lord of the land. You should strive to live up to the privilege of working in such a pleasant environment and train your employees to be polite, courteous, and friendly. They should have a basic understanding of a delicate situation. If they don't, the owner will save money replacing them with a mechanical turnstile or a vending machine with the same if not better results. I hope this note gets the proper reception and improves a store that lucked up such a fantastic location. If not, it will continue to break the spell of a perfect Northern California landscape.‬
كُتب بتاريخ 16 مارس 2021
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MinooTravels
‪Hercules‬, كاليفورنيا201 مساهمة
يناير 2021
‪Stopped here to pick up some brie and lunch. Was very pleasantly surprised with their Reuben sandwich. Very tasty and was served with salad. Large portion and nicely boxed. Currently, the picnic table seating is off limits due to COVID but it's just a few miles to Pt. Reyes National Seashore's beaches, which was our destination. So, had a great, lovely day at the beach, along with their boxed lunch. The staff was super friendly and helpful.‬
كُتب بتاريخ 20 يناير 2021
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Cindy Y
4 مساهمات
يناير 2020
‪Everything here is delicious but bring a corkscrew if having wine ($5), a knife to cut cheese (they have compostable forks, but not knives?), cups for wine ($1 each for small plastic cups) and a bag (15 cents). For spending $45 on a bottle of wine and a brie en croute you could throw in a little more, on request.‬
كُتب بتاريخ 15 يناير 2020
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1HungryPeggy
‪Bishop‬, كاليفورنيا341 مساهمة
زوجان • ديسمبر 2019
‪We stopped by on our way through the area. The sandwiches and coffee were very good and reasonably priced and I bought some of there cheese. It was a little strange that I had to ask for a fork for my salad and they didn’t have them with the food. I remember they used to have windows where you could watch the cheese being made. I didn’t see that or any offers for tours, but I didn’t ask either‬
كُتب بتاريخ 11 ديسمبر 2019
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Julie H
‪Point Arena‬, كاليفورنيا2,831 مساهمة
زوجان • نوفمبر 2019
‪Great little spot. They had samples of some awesome cheeses, that we ended up buying. So good! The lady who was working was super nice. She was the only one there, but if she was helping you, and someone else needed help, she told them she would be right with them. At this point, most people would rush. She didn't. She still took the time to make sure all of our questions were answered. She treats her customers like they matter. AMAZING customer service! That's hard to find.

We got 5 cheeses that we love. Some crackers, and some awesome jelly! The lady working (I wish I had caught her name) even gave us a taste of some jelly I was going back and forth on. Sold! It was delicious! Oh, and let's not forget the amazing hunk of brie in a pastry! Can't wait to bake that guy. They have the most amazing stuff!

They have sandwiches and chips, and drinks. Just outside, there are restrooms, and lots of benches, and a big pond full of ducks and geese. It's the perfect picnic stop. Just a nice, relaxing place to stop and grab some lunch, or snacks, and enjoy life. ‬
كُتب بتاريخ 12 نوفمبر 2019
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Curious07463218889
‪Petaluma‬, كاليفورنيا6 مساهمات
زوجان • نوفمبر 2019
‪Great views, relaxing lawn area. Cute ducks all around. Visit the cheese shop and get some bread and brie to snack on.‬
كُتب بتاريخ 5 نوفمبر 2019
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