‪Vail / Beaver Creek Resort‬

تعليقات حول - ‪Vail / Beaver Creek Resort‬, ‪Vail‬

المنطقة
أفضل الأماكن القريبة
المطاعم
76 على بُعد 5 كيلومترات
معالم الجذب
21 على بُعد 10 كيلومترات

4.0
400 تعليق
ممتاز
‪249‬
جيد جدًا
‪56‬
متوسط
‪18‬
سيئ
‪12‬
سيئ جدًا
‪65‬

Don S
سان كارلوس دو باريلوش, الأرجنتينمساهمتيْن
‪VAIL RESORTS does not honor EPIC COVERAGE for EPIC PASS‬
نوفمبر 2021
‪I purchased a 2021-22 EPIC PASS which came with EPIC COVERAGE insurance. Under the terms of the COVERAGE insurance, full refunds would be made if the purchaser incurred an injury that prevented his usage of the EPIC PASS. Recently I broke my leg and submitted the requested medical form signed by my doctor, however ACM (recently replaced by SEDGWICK as their insurance carrier) have been ignoring my claim. (They repeatedly acknowledge my claim, but do nothing after I repeatedly sent them copies of the requested information.)
VAIL RESORTS is misleading EPIC PASS purchasers. They are guilty of FALSE ADVERTISING.
I do NOT recommend purchasing an EPIC PASS. I will definitely ski at different resorts in the future.‬
كُتب بتاريخ 23 نوفمبر 2021
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Abhay P
مساهمة
‪Never Buy ..Refunds Denied during Covid restrictions‬
ديسمبر 2020
‪On October, 2020, I purchased an "Epic Pass" for $346.95 which allows for skiing at various **** resorts. It is noteworthy that marketed the pass with "free Epic Coverage" to inspire confidence during the pandemic. I purchased the pass so that I could ski in CA and WA during the 2020 season. Unfortunately, my home CA trip got shortened due to COVID restrictions and I planned on using in WA state. When I called the resort I was told that all the common areas such as restaurants etc. are closed due to COVID and as I myself didn't want to use so they told me whoever isn't skiing isn't allowed inside. In that situation I requested for refund in April 2020 through Claims Management. I did not receive any communication so I called then today on 11/17/2021 and was told that my request was denied. Very unprofessional. unethical practices of robbing others. Not updating them and eating their money.‬
كُتب بتاريخ 17 نوفمبر 2021
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Michael R
مساهمتيْن
‪Vail blows‬
ديسمبر 2020
‪Horrible customer service. I was told that if I did not use my EPIC pass that it would roll over to this year. Now they are saying i would have had to file a claim by April 4th. That would have been good information to tell me BEFORE April 4th has long come and gone. I encourage everyone to purchase a Ikon pass which gave me NO PROBLEMS rolling over their pass.

Vail Resort is awful, go elsewhere!!!‬
كُتب بتاريخ 17 نوفمبر 2021
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John
‪Fishers‬, ‪Indiana‬5 مساهمات
‪Luxury at its Best‬
أكتوبر 2021
‪Vail and Beaver Creek are both upscale locations, but the luxury is not rubbed in your nose. There's plenty to do for everyone, from skiing to hiking to fishing to dining or just chilling. Try a guided float trip on the Colorado River. Hard to beat.‬
كُتب بتاريخ 11 نوفمبر 2021
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george
فانكوفر, كندامساهمة
‪not good‬
فبراير 2021
‪they closed down whistler and I applied for refund but was referred to another company. Applied to around March 21 and was told my application was too late 9 TOTALLY RIDICULOUS as the mountain normally closes end of May. Wrote letter to president of vail, but did not have the courtesy of a reply. Have skied whistler for approx 35 years but since they slod to vail a few years ago, service has gone " downhill"‬
كُتب بتاريخ 9 أكتوبر 2021
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John W
مساهمة
‪The Evil Empire of Resorts‬
مارس 2021
‪Rather than great memories, Epic has etched its own place in my mind as the Evil Empire of the resort industry. Makes me sad to say but it's the most accurate way to describe it. Profits and money are far above ethics and customer experience, and it is evident in the way you will be treated. The negative reviews and examples of "Policies that they cannot change" are all accurate. Are the reps and leadership at Epic really not able to do the right things for paying customers ($833 for me, could've been more) in unused passes that we bought for the 2020 season and were unable to use after our March trip was cancelled. Even if the individuals I spoke with WANTED to do the right thing - and seldom it was that they did - they didn't try. Rather, they claimed policies cannot be changed.

I wasn't asking to change a policy. I was asking them to do the right thing. They can't and won't.

This is a heartless, nameless, faceless enterprise that will take every dollar at every opportunity - from the $12 starbucks latte to the 4 day passes from a small family who was hoping to rekindle their annual ski vacation 2 years later than planned.

Hopefully Epic's revenues have taken a significant hit from the pandemic that will force them to close or sell some assets. There are lots of great people who work there that gave us great experiences over the years, but the current management/leadership/vision - and lack of empathy and customer care - is something the world needs a lot less of.‬
كُتب بتاريخ 24 سبتمبر 2021
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Neal S
مساهمة
‪EPIC failure‬
نوفمبر 2020
‪Similar horrible customer experiences as others. There a reason they are rated F by the BBB. This is what happens when you have only two main competitors and no need for customer service. Not sure the shareholders are not held accountable.‬
كُتب بتاريخ 22 سبتمبر 2021
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dgojill
10 مساهمات
‪Hard to Tolerate Vail‬
الأصدقاء • أغسطس 2021
‪The pretentiousness of Vail is getting worse over time. While I have always enjoyed the opportunity to ski or attend the summer dance festival, I find the “village” soulless, overpriced and nausea inducing. No matter where you are in Vail, the traffic noise from I-70 intrudes. Every person is a tourist, or caters to and makes a profit off of the tourist industry. Much as I like to ski and attend the dance festival, I dread having to come to Vail and endure the inauthenticity and money grubbing underneath the polished veneer of exclusivity.‬
كُتب بتاريخ 6 أغسطس 2021
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deedee011
إلكالافيت, الأرجنتين39 مساهمة
‪Don't give them a credit card number‬
يناير 2021
‪Do not give these people your credit card. I notified them I needed to cancel my pass for the upcoming season (3 months from now) and not only will they keep my deposit they will go ahead and charge my credit card for the full pass amount.‬
كُتب بتاريخ 6 أغسطس 2021
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Chelsie M
مساهمة
‪EPIC PASS = EPIC SCAM. $1600 donation to the biggest scam.‬
فبراير 2021
‪Say goodbye to my 25 years of business.

The EpicCoverage is the biggest insurance scam and lie. I filed a claim for International Border closure since I was not being able to use my pass for my Priority Days at Whistler. ACM filed my claim wrong and I was denied. I resubmitted the claim with a different rep and then received silence. I contacted Vail and they gave me a separate email to contact. I received communication a week later saying my claim was denied because apparently I made the claim too early? If that was a rule, why would ACM accept my claim?

The communication through the process has been terrible. All I want is credit for next year but losing a customer seems like a higher priority.‬
كُتب بتاريخ 12 يوليو 2021
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