‪Ogmore Farm Riding Centre‬
نبذة
تستوفي إرشادات رعاية الحيوان
اقترح تعديلات لتحسين ما نعرضه.
تحسين هذا الإدراج
المنطقة
العنوان
تواصَل مباشرة

4.0
4.0 من 5 دوائر298 تعليق
ممتاز
‪211‬
جيد جدًا
‪24‬
متوسط
‪19‬
سيئ
‪12‬
سيئ جدًا
‪32‬

LightPacker784954
3 مساهمات
1.0 من 5 دوائر
العائلة • ‪سبتمبر 2023‬
‪A group of us 11 of us came for my mothers birthday on the 23rd of September. We previously payed £20 deposit per person although one person couldn’t make it due illness, We expected to lose their deposits, what we didn’t expect was to be told half an hour before we went out on the ride that we had to pay full price for our friend that couldn’t make it, even-though we were told we’d only have to pay £180 from the lady when we got there. After waiting 30 minutes beyond the time we should have started, the lady came up to us and said we needed to pay another £40 for the missing person?????? When we were allocated our horses, which should have been a fairly straight forward process due to prior notification of our riding capabilities as well as forms we filled in on arrival, this was not the case! We felt the whole experience was very unprofessional and was very overpriced for the treatment we received! My mother also felt very upset after a comment that was made from a teenage girl that was leading her, when asked why she was excluded at the back from the group and being led by a teenager..her reply was, ‘it’s probably to do with your age’ I feel like that was a very unnecessary and uncalled for remark as she has ridden numerous times and didn’t need to be lead.Also a child between the age of 6/8 was leading my sister who’s an adult- his age alone should preclude him for being able to lead. Some of the people who were with us who are very experienced and more than capable riders found the situation very demeaning, wasn’t able to take control of their own reigns when they know what they’re doing. We don’t believe the majority of the helmets were of the correct standards for health and safety.The whole place was a shambles, the time we booked wasn’t adhered to as it was over 45 minutes late to the time we were given. No apologies or exploitations given as to why this happened and left waiting well over the booking time. We were hoping to go on the beach but we ended up going on the golf course with balls flying everywhere at us. The saddles were very uncomfortable which seemed to have been repaired without the foam and the stirrups level were uneven which made the ride very unsafe on a serious note. As things stand we will not return unless given reasonable explanation of our poor treatment and riding experience. When trying to contact on the day to advise one person wasn’t able to make it we had no answer. The website isn’t managed in a way to be able comment or provide feedback.I would not recommend this place to anyone!! ‬
كُتب بتاريخ 15 أكتوبر 2023
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Lou
مساهمتيْن
2.0 من 5 دوائر
العائلة • ‪أغسطس 2023‬
‪This experience is for novice only. I'm an experienced rider of 30+ year's and i was told i could not canter, couldn't even TROT! We walked the whole of the 2 hour's. Peppermint the horse i was on was a dream and so was Ellie who my daughter was on and Ruben the staff member very friendly. The owners partner who was rude and thought she was knowledgeable enough to decide that i couldn't even trot. On this basis it was quite boring and no where near worth the money they are asking to go for a walk for 2 hour's. Came away very disheartened and the owner's partner needs an attitude adjustment ‬
كُتب بتاريخ 25 أغسطس 2023
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Jazz
‪Bridgend‬, UK12 مساهمة
5.0 من 5 دوائر
الأصدقاء • ‪يوليو 2023‬
‪Fantastic and safe. Had a lovely trek out across the beach with these guys recently. Easy booking over the phone, great reception when we arrived with detailed safety advice. The forms were explained to us and the reasons for not over estimated our riding abilities. I thought it was fair process and don't know why people would complain about them looking out after our safety. The horses on the yard were lovely, well looked after and healthy looking. The staff were pointed out to us so we could identify them on the ride. The trek itself was amazing, you go through rivers and along the estuary to the beach, the beach was big and we had a lovely canter as it was practically empty. The lady did explain that sometimes they were unable to get a good canter if there were alot of dog walkers or families on the beach and I get that. The ride continued with a trail through the sand dunes and we then had another canter through a long single file sand path which was great fun . Two hours of enjoyment. Staff were very friendly and knowledgeable, and the horses were fit and well behaved. I really don't understand some of the reviews on here. It's a trekking centre which does exactly what you'd expect from a trekking centre.
We will be back ❤️‬
كُتب بتاريخ 4 أغسطس 2023
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Kelsberg76
مساهمتيْن
1.0 من 5 دوائر
‪يوليو 2023‬
‪Avoid, Avoid, Avoid - I had the unfortunate displeasure of booking a novice horse riding experience on the beach with a group of friends, expecting a delightful time filled with laughter and adventure. Instead, what unfolded was a horrifying and humiliating ordeal that left us deeply disheartened and utterly disgusted.

Upon arriving at the location, we were met with an air of condescension and disdain from the staff. To our astonishment, we were informed that one of our group members was considered "too big" to participate in the activity. This blatant body-shaming and public humiliation were beyond appalling. The staff's insensitive and callous behaviour was an unwelcome shock, leaving our friend feeling mortified and excluded.

As if the initial embarrassment wasn't enough, the way our complaint was handled only added insult to injury. When we tried to discuss the issue with the staff, they brushed us off and showed a complete disregard for our feelings. Our concerns fell on deaf ears, and we were made to feel like our opinions didn't matter.

To make matters even worse, the owner of the establishment himself displayed a reprehensible level of misogyny. Instead of addressing our grievances professionally, he decided to unleash a barrage of offensive and degrading comments directed towards the women in our group. His derogatory remarks were nothing short of appalling and completely unacceptable in any setting.

This entire experience left us feeling utterly violated and devalued as customers and as individuals. The mistreatment we encountered from start to finish was beyond comprehension. It is horrifying to think that a supposedly reputable establishment could harbor such a toxic and demeaning culture.

It is essential to understand that everyone, regardless of their appearance or gender, deserves respect and fair treatment. Our group had eagerly anticipated a wonderful horse riding experience, but what we received was an unforgettable lesson in how not to run a business. The gross negligence, body-shaming, and outright misogyny we encountered were utterly appalling.

Anyone considering this horse riding experience to think twice before supporting an establishment that tolerates such behaviour. Choose an organisation that values its customers, respects individuals' dignity, and promotes a safe and inclusive environment for everyone. Our experience was nothing short of a nightmare, and we sincerely hope that no one else has to endure such a dreadful encounter.‬
كُتب بتاريخ 30 يوليو 2023
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SAGe
فيلنيوس, ليتوانيامساهمة
1.0 من 5 دوائر
بمفردك • ‪يوليو 2023‬
‪i’m an advanced rider visiting wales, and was hoping (as advertised) to go on a trail ride with a canter/gallop along the beach. i had to sign a form stating that i’m experienced, that i’m capable of jumping and cantering and have experience in doing so. after filling out the form i was asked again multiple times, and i stated yet again that i’m capable. then i was told that later on in the ride id be separated from the main group and would be getting the chance to gallop with a couple of other people.

what was the point of the form and multiple times of verbal reassurance if we didn’t even get a chance to go into a proper trot? i asked if we’d canter when we reached the beach, and i was told that we would. that never happened. as a more advanced rider i do not care for walking for two hours straight and came here with the hopes to gallop, at least get a steady nice canter. for 60£ i could do much more than just walk with a horse that was eager to move but we couldn’t even get a solid ten seconds of trot.

apart from that, the staff were displaying concerning behaviour towards the horses as well, kicking them much harder than they should’ve (the horse i rode responded to leg very nicely and was overall very eager and sweet), letting their own horse attempt to bite other horses and not doing much about it, and overall displayed questionable skills and horsemanship.

after getting off i asked again why we didn’t do anything, and was met with “next time we’ll remember that you can ride”. what was the form for then???? i had to tick probably 3/4 boxes stating that i’m responsible for any injury caused, that i consider myself advanced and that i am willing and capable of cantering/riding overall, also ticked a box that stated that i’ve ridden 40+ times during the last year already, so what was the point of their marketing, the forms filled, everything else???? i’m just really disappointed because for the money paid i expected to actually do the things we were promised. views were nice though.‬
كُتب بتاريخ 29 يوليو 2023
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vicki
‪Evesham‬, UKمساهمة
1.0 من 5 دوائر
زوجان • ‪يوليو 2023‬
‪Very bad experience. NOT WHAT WAS DESCRIBED AND SIGNIFICANT SAFETY CONCERNS. NOT TO MENTION THE RUDE OWNER.
• Safety from back in the 90s – no safety stirrups or stirrup treads. Ripped reins. My beginner partner was unattended for the ride. He got kicked in the foot. His horse bolted twice.
• Incredibly rude owner. I wasn’t allowed to canter the beach as I asked where do they stop. This was shouted at me as he points at me. This is a sensible question, how can you pull up to stop if you don’t know where. They know the horses ride nose to tail and stop, but as an advanced rider I want to be in control.
كُتب بتاريخ 24 يوليو 2023
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Emma L
34 مساهمة
5.0 من 5 دوائر
الأصدقاء • ‪يوليو 2023‬
‪Brilliant team and wonderful horses! Had such a fabulous time on some fast paced horses cantering on the beach, fulfilling a life long dream! Would highly recommend this centre.
Thank you to Mandy and the team for making sure we had such an incredible time‬
كُتب بتاريخ 23 يوليو 2023
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ktalbz2016
كارديف, UK12 مساهمة
3.0 من 5 دوائر
الأصدقاء • ‪مايو 2023‬
‪My experience was a complete mixture. We were asked to arrive 15 mins before our trek time to check in etc. However no one was at front desk and no one appeared until 15 mins after our trek time! After we checked in the lady disappeared for another 20 mins before we were called down. To have us sitting around for over 45 mins is just rude, just let us know you were running behind instead leaving us sat clueless. Once we were called down and put on our horses, we told staff we were complete beginners and nervous. There was no reassurance, just jokes about how they'll make the horse run! We weren't shown any basic instructions on how to hold the reigns, to turn, to stop if needed as "we've booked an experience not a lesson".

The animals and experience was good. We'll likely try again but some place else. ‬
كُتب بتاريخ 23 مايو 2023
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PeterWilliamson454
5 مساهمات
1.0 من 5 دوائر
‪أبريل 2023‬
‪We chose this riding centre because of its promises to provide a gallop along the beach. We are advanced riders with our own horses but we had some beginners in the group and so only really walked the whole way. The experience was not what was promised on the website at all. There was no taking less experienced riders into a different group. We tried to raise our concerns after the ride but with no response.
كُتب بتاريخ 13 أبريل 2023
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Anne W
مساهمة
1.0 من 5 دوائر
‪أبريل 2023‬
‪Misleading advertising. If you want a 2 hour walk on horseback your expectations will be met. But don't get your hopes up for a canter on the beach. Experienced and beginners in same group, even if everything is perfect ie tide out, no person or dog in sight still whole ride walks on beach. We have owned our own horses for 18 years and whole family came away very frustrated and disappointed. ‬
كُتب بتاريخ 11 أبريل 2023
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