Hello, We were sorry to read you did not enjoy your time in the Key West Aquarium. I would like to offer you additional information regarding your comments. We are privately operated and privately owned, unlike most aquariums in the United States. Other aquariums such as the Shedd Aquarium in Chicago, The National Aquarium in Baltimore, and others like them are much grander facilities due to the facts, they are either supported by the government or by a foundation and are in much more populous areas. Our aquarium content is restricted to species of fish indigenous to the Florida Keys only. Because of our desire to keep our presentation confined to local specimens, we are faced with the prospect of doing all of our own collecting. We have staffed the aquarium with guides who give narrated tours of the entire facility on a scheduled basis as opposed to a ‘tour on your own’ type of facility. We feel that having well versed guides makes it more interesting to our guests and offers a more personal experience. We are constantly adding to and updating our exhibits, refreshing paint and décor where possible. However, we are a historic aquarium in a historic building, hosting live animals. The care and wellbeing of these animals takes precedence over any updates or modernizing that could endanger their lives. We offer a satisfaction guarantee located on the customer service page of our website, trolley tours dot com, under the subheading "our guarantee".

Hello, We were sorry to read you did not enjoy your time in the Key West Aquarium. We offer a satisfaction guarantee located on the customer service page of our website, trolley tours dot com, under the subheading "our guarantee".

Hello, We were sorry to read you did not enjoy your time in the Key West Aquarium. I would like to offer you additional information regarding your comments. We are privately operated and privately owned, unlike most aquariums in the United States. Other aquariums such as the Shedd Aquarium in Chicago, The National Aquarium in Baltimore, and others like them are much grander facilities due to the facts, they are either supported by the government or by a foundation and are in much more populous areas. Our aquarium content is restricted to species of fish indigenous to the Florida Keys only. Because of our desire to keep our presentation confined to local specimens, we are faced with the prospect of doing all of our own collecting. We have staffed the aquarium with guides who give narrated tours of the entire facility on a scheduled basis as opposed to a ‘tour on your own’ type of facility. We feel that having well versed guides makes it more interesting to our guests and offers a more personal experience. We are constantly adding to and updating our exhibits, refreshing paint and decor where possible. However, we are a historic aquarium in a historic building, hosting live animals. The care and wellbeing of these animals takes precedence over any updates or modernizing that could endanger their lives. We offer a satisfaction guarantee located on the customer service page of our website, trolley tours dot com, under the subheading "our guarantee".