‪The Ritz-Carlton Spa, Orlando, Grande Lakes‬

تعليقات حول - ‪The Ritz-Carlton Spa, Orlando, Grande Lakes‬, أورلاندو

‪The Ritz-Carlton Spa, Orlando, Grande Lakes‬
4.5
‪09:00 ص - 07:00 م‬
الاثنين
09:00 ص - 07:00 م
الثلاثاء
09:00 ص - 07:00 م
الأربعاء
09:00 ص - 07:00 م
الخميس
09:00 ص - 07:00 م
الجمعة
09:00 ص - 07:00 م
السبت
09:00 ص - 07:00 م
الأحد
09:00 ص - 07:00 م
آراء الناس
‪Searching for relaxing day at Spa‬
‪يناير 2020‬
‪كان هذا هو وقتي 3 في هذا SPA. شعرت بخيبة أمل في المرافق. لقد وصفوا أن حمام السباحة الخاص بهم تم تسخينه إلى 83 درجة. لم يكن! كان الجو باردًا جدًا ، لم نتمكن من الدخول على الإطلاق. نادراً ما خرجت النادلة الخاصة بالمسبح ، وأعطتنا قائمة ولم تعد لمدة 45 دقيقة ، ولم أعدنا ملئ المشروبات ، أو أتيت للتحقق لنا. لقد ذهبنا للحصول على الأشياء التي نحتاجها ، لكننا فقط أردنا المشاركة حيث إن هذا شيء يقولون إنه يفعلونه. كان مرفق المرأة الاستحمام مكسورة ، لم يعمل الحوض الساخن داخل ، وكان الاستحمام بالبخار من الحوض خارج الترتيب. كان يومًا بطيئًا ، لكنهم وضعونا جميعًا بجوار بعضنا البعض في غرفة الخزانة. ويبدو أننا جميعا بحاجة إلى التغيير في الوقت نفسه بالضبط. :) منطقة جلوس غرفة بخار كان غروي وإجمالي. شاركت هذا مع الحضور وقالوا إنهم سيحصلون على مهندس لرعاية ذلك. التدليك والأظافر كانت رائعة. المرافق في حاجة فقط إلى بعض الإصلاح والمساعدة.‬

اقترح تعديلات لتحسين ما نعرضه.
تحسين هذا الإدراج
المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
318 على بُعد 5 كيلومترات
معالم الجذب
12 على بُعد 5 كيلومترات

4.5
208 تعليقات
ممتاز
‪148‬
جيد جدًا
‪33‬
متوسط
‪17‬
سيئ
‪7‬
سيئ جدًا
‪3‬

riya1987
‪Bellingham‬, واشنطن113 مساهمة
‪Perfect!‬
يونيو 2021
‪My husband, cousin and I had services here on the same day. Our massages were amazing, and the facility was both tranquil and luxurious. It is the customer service at this facility though that I cannot stop raving about.
I had an unfortunate incident happen at the pool where I lost my Tiffany ring. Monetary value aside, this ring was of great sentimental value to me as it was the first gift my husband bought for me. I was not able to find the ring, and reported it to guest services. I was so heartbroken over not finding it. I drew them a picture of the ring, and gave them my contact information on the off chance someone at the spa were to find it.
2 days after the incident, we were back home in Seattle, when I received a personal call from Brittany to inform me that the ring was in fact found at the cafe next to the spa. She directed me to security (Cheobrean) , who had it shipped to me. I couldn't be happier. I truly appreciate their diligence and care. I will be back to visit and get massages/facials when I am in the area.‬
كُتب بتاريخ 6 يوليو 2021
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

Marie H
27 مساهمة
‪Disappointing spa retreat‬
زوجان • مايو 2021
‪Beautiful facility but services did not live up to reputation. My husband received an excellent hot stone massage. Unfortunately other services were provided by a therapist who was not engaged and performed facial massage despite being told not to. Management was unresponsive.

We expected more from the Ritz‬
كُتب بتاريخ 12 مايو 2021
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

Saadia P
3 مساهمات
‪Not what I expected-dissatisfied‬
بمفردك • مايو 2021
‪I’ll start off by saying right off the bat, I have yet to receive a service or even step foot in the facilities ; this review is merely based on my initial efforts and multiple attempts at trying to have someone help me to make an appointment at this facility.
I called several times I left my information and no response I reached out on Twitter where I was asked to leave my information in the direct message and after I did I promptly waited and still once again silence, crickets nothing, no response this has been beyond disappointing!

just a backstory I ,like the rest of the country had my head down and been pushing through for the entire year trying to get through this pandemic and finally after receiving a vaccine my husband and I decided to give ourselves a much-needed long overdue vacation after a year and a half of essentially hiding out in trying to stay healthy- we were headed to Orlando for a much needed and very much appreciated week to relax and reset…I wanted to set up a mini day spa excursion for myself and him something along the lines of a couples massage etc. I had visited their website read over the information and called to make an appointment first day call ,no answer second day called again no answer, third day called again and it rang and it rang and rang finally answered but I would assume it was by the front desk… not a problem they took down my information and said someone would return my call as soon as possible that was over a week ago I finally decided; maybe someone in the social media department can Step in and they’ll; get me connected so I tweeted and the response was immediate and my reply was shortly there after… you would think that their response to me would have been right away?! WRONG here we are once again crickets, nothing, no reply, and now I feel as if I’m actively being ignored.
This frustrates me immensely because I too am a business owner OF A SPA! and knowing how important these special days are for my clients and how much They look forward to it, I bend over backwards to do everything to help create and experience their special day . I am extremely disappointed just wanted to share and I hope those who try to make and create these “Ritz moments & memories” that they talk about have better luck then I did.
PS as a business owner I know the importance of a good reputation The success of my 16 yr business is the product of a word-of-mouth environment and gratefully so ! having said that I also know every situation can’t be a perfect one so, I let a lot of things slide or give the enormous benefit of the doubt …but then there just comes a time when ya say enough is enough and this is one of those . Ritz Carlton get it together!‬
كُتب بتاريخ 8 مايو 2021
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.
Dear Guest, Thank you for taking the time to share your feedback about your stay at The Ritz-Carlton Orlando, Grande Lakes. I can certainly understand your frustration so please allow me to apologize. I want to assure you that we are committed to providing our guests with the level of service reflective of the Ritz-Carlton standards. I have shared your comments with the appropriate leaders in an effort to avoid similar experiences in the future. I would like to have the opportunity of speaking to you over the telephone at your convenience so I may obtain more information about your stay. Please let me know how I may contact you, my email is adil.drief@ritzcarlton.com Thank you once again for your valuable feedback as it allows us to evaluate our service and policies in order to ensure that the standards and reputation of The Ritz-Carlton are maintained. Adil Drief The Ritz-Carlton Orlando, Grande Lakes
كُتب بتاريخ 9 مايو 2021
يعبر هذا الرد عن الرأي الشخصي لممثل الإدارة ولا يعبر عن رأي شركة TripAdvisor LLC.

Annabella1969
‪Montville‬, نيو جيرسي97 مساهمة
‪Extraordinary day at the SPA!!‬
أبريل 2021
‪While my husband was in a meeting I scheduled an 80 minute Hydra-facial and OMG! What can I say other than I was in HEAVEN!! First of all this place breaths RELAXATION the moment you open the doors....their staff was super welcoming....even with mask I could see they smiles! They gave me a full tour of the Spa and then I was given champagne with strawberries. My facial was performed in such a professional way....I highly recommend it!‬
كُتب بتاريخ 1 مايو 2021
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

Beata K
‪Indialantic‬, فلوريدا221 مساهمة
‪Beautiful but....‬
أكتوبر 2020
‪It is beautiful property. Unfortunately because of COVID not fully operating. We came to the hotel at 3:52pm( check in is 4:00pm) Our room was not ready. Very friendly lady at the front desk promised to call us to let us know when room will be available. After hour waiting and no phone call we went back to the front desk. Another friendly front desk staff informed us that room is ready. It was not busy so why they didn’t let us know when the room was available?
Room was clean with big bathroom. Nice view from balcony. Because of room problem we didn’t used any restaurant at the hotel . ‬
كُتب بتاريخ 14 نوفمبر 2020
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.
Dear 258beatak, Thank you for taking the time to reflect on your recent experience at our hotel with us. We share your disappointment regarding not having met your expectations as it is our expressed goal to not only meet, but to exceed our valued guests' expectations. Please forgive our shortcomings, as they are highly unusual and certainly not the norm, as our reputation has been built on creating a consistent and superior value proposition for our guests. We pride ourselves on our mindset of continuous improvement and as such, appreciate you allowing us to learn from and address the shortcomings you referenced. It will be our pleasure to speak with you in more detail and to have the opportunity to welcome you back in the future, so we may redeem ourselves while at the same time restoring your trust in our hotel. Adil Drief Assistant Rooms Executive The Ritz-Carlton Orlando, Grande Lakes
كُتب بتاريخ 14 نوفمبر 2020
يعبر هذا الرد عن الرأي الشخصي لممثل الإدارة ولا يعبر عن رأي شركة TripAdvisor LLC.

HoustonFoodAndWine
هوستن, تكساس1,452 مساهمة
‪Secluded, Exclusive, Gorgeous‬
أكتوبر 2020
‪While my wife & I did not take advantage of the Spa facility / services during our stay at the hotel, we did spend countless hours by the Spa pool since the main pool was under renovation. As such, I think we have a pretty good idea of the caliber of service offered at the Spa, and we were both impressed! All of the attendants we interacted with were friendly, pleasant, and quite attentive. The pool and pool deck were both maintained very well and were in immaculate condition. The drinks served poolside were all very good, and we had a lot! All-in-all our experience, though limited, was great. I'll no doubt find myself missing the Spa pool whenever the main pool is back up & running, but alas...I suppose we'll just need to get a spa treatment so we can take advantage of this beautiful, secluded pool.‬
كُتب بتاريخ 19 أكتوبر 2020
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

lindym00
6 مساهمات
‪Relaxing day spa‬
يناير 2020
‪What a great way to spend an afternoon. The staff is amazing and the treatments are very good. Great massage! The ladies locker rooms are a little tightly packed and the lockers a bit small but despite this a spa day here is wonderful. The yogurt covered pretzels are quite addictive so be prepared. The lobby bar afterward offered amazing cocktails and above average service and the complementary parking was greatly appreciated.‬
كُتب بتاريخ 12 فبراير 2020
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

tennisgalDallas
‪Southlake‬, تكساس70 مساهمة
‪Ritz Carlton Spa and Pool are Fabulous!!‬
‪Everything about our spa day was top notch. Had coffee and delicious scratch pastries and fruit at the coffee bar in the lobby. We then went to the spa, which is just beautiful. Facilities were so clean and luxurious. Massage was decadent and relaxing. The spa pool is more beautiful than the main pool at other luxury properties. Spa lunch at Vitale was healthy and delicious. Ahi Tuna and Crab salads were outstanding. Don’t miss this lovely hotel and spa. The service is impeccable!! You will be spoiled.‬
كُتب بتاريخ 6 فبراير 2020
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

familyluv2rv
Louisville7 مساهمات
‪Searching for relaxing day at Spa‬
يناير 2020
‪This would have been my 3rd time at this SPA. I was disappointed at the facilities. They touted that their pool was heated to 83 degrees. It was not! It was so cold, we could not go in at all. The waitress for the pool hardly came out, gave us a menu and did not come back for 45 minutes, never refilled our drinks, or came to check on us. We went in to get the things we needed, but just wanted to share as this is something they say they do. The womens facility had a broken shower, the hot tub inside did not work, and the steam shower by the tub was out of order. It was a slow day, but they put all of us right next to each other in the locker room. And, we all seemed to have to change at the exact same time. :) The steam room seating area was slimy and gross. I shared this with the attendents and they said they would get an engineer to care for it. The massage and pedicures were wonderful. The facilities are just in need of some repair and assistance.‬
كُتب بتاريخ 20 يناير 2020
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.
Dear familyluv2rv, Thank you for taking the time to share your feedback about your stay at The Ritz-Carlton Orlando, Grande Lakes. I can certainly understand your frustration so please allow me to apologize. I want to assure you that we are committed to providing our guests with the level of service reflective of The Ritz-Carlton standards. I have shared your comments with the appropriate leaders in an effort to avoid similar experiences in the future. Thank you once again for your valuable feedback as it allows us to evaluate our service and policies in order to ensure that the standards and reputation of The Ritz-Carlton are maintained. Adil Drief Assistant Rooms Executive The Ritz-Carlton Orlando, Grande Lakes
كُتب بتاريخ 21 يناير 2020
يعبر هذا الرد عن الرأي الشخصي لممثل الإدارة ولا يعبر عن رأي شركة TripAdvisor LLC.

GauriSP
‪Pensacola‬, فلوريدا38 مساهمة
‪High Tea and Spa Day at the Ritz‬
‪My best friends and I had a High Tea and Spa Day at the Ritz in Orlando. I can't say enough good things about our luxurious and relaxing day here. First off I want to Thank the Spa Staff for being so accommodating of our group of 4 ladies ( 1 pregnant and the other with her baby ) They provided us the most wonderful massages and a pedicure. My friend who got the pedicure even had food delivered to her for her and her baby. I had the most amazing and relaxing massage from Carmen! It was just what I needed to feel relaxed and rejuvenated. Next was the high tea, by far one of the best high teas i have been to. The variety of pastries and sandwiches were amazing, the sconces were excellent and most options were vegetarian friendly. The teas are delightful and the service was perfect. I highly recommend both experiences if you are staying at the Ritz or if you are visiting Orlando and looking for a wonderful experience.‬
كُتب بتاريخ 2 يناير 2020
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

عرض نتائج 1-10 من أصل 208
هل هناك أي شيء مفقود أو غير دقيق؟
اقترح تعديلات لتحسين ما نعرضه.
تحسين هذا الإدراج