Thanks so much for reviewing your visit with us! I agree with you, this ride is amazingly detailed and so much fun! If you haven't yet explored it, take some time to watch the moving portraits in the hallways. It is great to see them interact with each other, and really brings the story to life! -Jason

Hello Brian, Thank you so much for this review! We're happy to hear you enjoyed both parks and one of our most popular (and magical) areas. Come back soon to continue the fun and don't forget to share your favorite (magical) attractions with us when you return! —Margaret

Hi there, Thanks so much for taking the time to leave your feedback! Thank you for recommending some tips to help other Guests better enjoy our attractions! I hope you were also able to ride some of our other attractions, such as Jurassic Park River Adventure! It's such a fun experience. Thank you again for your review, and I hope you choose to vacation with us again soon! -Sara

Hello, Thanks for telling us how much you truly enjoyed this area of the parks! We strive to really transport our Guests into this world completely, immersing you in the details from the movies and books. I really like to stroll through and listen to the different sounds coming from all around. It's fun to walk up to the different shop windows and peer in to see magical details in every corner! Be sure to visit here again, you never know what you'll find during each new visit! -Jason

Hello, Thank you for this great review of this magical area of the park! I have to agree that the movies and books really come alive with all the small details found everywhere. You mentioned a lot of the fun to find here, and if you haven't yet be sure to try the different snacks wizards and witches enjoy so much! They are all delicious and help to allow this world to come alive even more! -Jason

Hi there, Thank you for your review of your visit to our resort. I am happy to hear that you enjoyed your experience overall, but it saddens me to hear your to not fully enjoy your visit. We train our Team Members to be respectful and empathetic with all of our Guests, and I am sorry to hear that is not the experience you described. I recommend contacting our Guest Services team at GuestServices@UniversalOrlando.com if you would like to provide additional details about your visit. I will be formally documenting the concerns you've left in your review. Again, thank you for your feedback, and I hope you choose to vacation with us again soon. -Sara