Thank you for your review

Thank you for your review

Thank you for your review

Thank you for your review

Thank you for your review

Thank you for your review

Thanks for your review, and having reviewed the tape recording of the reception, unfortunately it is not entirely accurate. As you know, as it is explained prior to booking, during booking, and in the email you received after booking, all reservations are final, and have a fixed start and end time. This is because when you book a game, not only do we make that game private and exclusive to you, so you do not play with strangers, the games are also scheduled to minimize the interactions between different teams in different games due to covid. So all games have a fixed start and end time. This is so the people who had booked and paid to play after you, who arrived on time, could start their game on time. You were not a few minutes late, you should have arrived 15 minutes prior to the game start for registration, and helpful instructions about escape rooms and your game, so your game could start on time, but you arrived 15 minutes after the scheduled game star time, which was 30 minutes late for your scheduled arrival time. Your game master very calmly and politely tried to explain that you would be starting late, and because there was another team playing after you, that you game would have to end around the scheduled time. She was actually trying to explain that she would not be deducting the 30 minutes you were late, but could not have a full 60 minutes, because of how late you arrived, and because another team would be arriving to play, if she gave you the full 60 minutes. Your game master was only reducing your game by between 5 and 10 minutes, not 30 minutes, which was the least time she could deduct, even allowing for the extra cost of bringing in an "on call" game master so that 2 people could clean and reset your game after you played, so that the people playing after you would not have to wait to play when they turned up on time. Unfortunately, you were confrontational and didn't want to listen to your game master, or accept your responsibility for arriving 30 minutes late. Imagine how you would have felt had you arrived on time, 15 minutes prior to your game start, to be told, "sorry, even though you arrived on time, because the last team arrived 30 minutes late, we are going to cut short your game time" That would be ridiculous, but that is exactly what you expected the game master to do for you...lt you play 60 minutes at the expense of the next customers who arrived on time. Any perceived "attitude" from the Game Master, that we did not witness on the recording, was because you were late and didnt want to accept that fact, even though the Game Master was trying to deduct the least time possible.

Thank you for your review

Thank you

Thank you