‪Big Escape Rooms‬

تعليقات حول - ‪Big Escape Rooms‬, ‪Silver Spring‬

‪09:00 ص - 12:00 ص‬
الاثنين
09:00 ص - 12:00 ص
الثلاثاء
09:00 ص - 12:00 ص
الأربعاء
09:00 ص - 12:00 ص
الخميس
09:00 ص - 12:00 ص
الجمعة
09:00 ص - 12:00 ص
السبت
09:00 ص - 12:00 ص
الأحد
09:00 ص - 12:00 ص
نبذة
المدة المقترحة
ساعة - ساعتان
اقترح تعديلات لتحسين ما نعرضه.
تحسين هذا الإدراج
المنطقة
العنوان
كيفية الوصول إلى هناك
  • ‪Silver Spring‬ • 9 دقائق سيرًا
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4.5
207 تعليقات
ممتاز
‪169‬
جيد جدًا
‪30‬
متوسط
‪2‬
سيئ
‪4‬
سيئ جدًا
‪2‬

JeRai M
مساهمة
‪Team Togetherness Triumph‬
رجال الأعمال • نوفمبر 2021
‪Lorenzo was a wonderful and super helpful guide. The room itself was very interesting in a good way. It certainly was one of the more complex ones I’ve done, but that made winning all the more fun. We did the Pharaoh and the story and puzzles were super fun and it was felt like an actual mystery. Would do this again for sure! Won with 2.33 seconds to spare!‬
كُتب بتاريخ 2 نوفمبر 2021
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Jenna L
‪Frederick‬, ‪Maryland‬مساهمتيْن
‪Discriminates against Deaf people‬
زوجان • سبتمبر 2021
‪Big Escape Rooms

😞 Do NOT go here. You WILL be discriminated if you are Deaf.

Anyone who knows me, knows my husband and I are Deaf and we absolutely LOVE escape rooms. We have gone to over 50+ games, and the majority of the time I call in advance to make sure the game is accessible before we go.

Let me be clear: This is not an attack on the employees or staff that was there that night. They were inadequately trained. This is on management and the owner. I also mentioned their poorly maintained rooms as well.

I will paste my email to them in this post.

I have gotten NO response or apologies. I have sent this email 3 times and called the manager twice over the last week and a half. The manager said “I understand your frustration. I will share this with the owner.” He rushed to get me off the phone by repeating this phrase. Never heard back. I felt dismissed.

Please SHARE so no one goes to the Big Escape Rooms.

Email to bookingsmd@bigescaperooms.com:

“Hi I wanted to follow up via email my experience from today’s escape game.

I called and let you know that my husband and I are deaf and asked if there was any audio that would prevent us from succeeding. You assured me that you would have any audio in print for us in advance.

We bought 2 rooms because we had to drive an hour to get to [your location]. We consider ourselves very experienced escape room players and we have done all of the rooms in our area.

Upon arriving we were shown a video with general instructions and safety. It was not in captioning. Not sure what was said on this video

We were brought to the clown room. Again another video with no captioning. The clown room hindered us from doing well for 2 reasons.. 1) we had to call a number. We can’t hear. And the instructional video had an X marked on a phone so we had no idea that a phone could even be used. 2) we could not figure out the clown posters because the backlight had completely faded. It did not show up AT ALL.

your staff was either understaffed, untrained, or lazy. They had NO idea we were coming and they were completely unprepared. They had nothing ready for us and did not make any real effort to help us. One told us the answer from a recording… we would rather have figured it out ourselves somehow (the Morse code). [This was in room 2, and is why I came up with the term “lazy”]

At this point I’m hoping I have educated you on some issues you need to address and fix for your future deaf players. We [the deaf] are a large community. I hope to avoid negative reviews for your business. We always promote deaf friendly businesses within our community.

Thank you for your time,
Jenna”‬
كُتب بتاريخ 27 سبتمبر 2021
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AnnaL341642
واشنطن العاصمة, منطقة كولومبيا5 مساهمات
‪Hit or miss--inconsistent experience quality‬
سبتمبر 2020
‪We had a very disappointing experience in the Pharaoh room that left us with a sour feeling about the company. We had previously completed Outbreak with Sharath as our gamemaster and it was one of our favorite escaping experiences. Our gamemaster this time was unenthusiastic to the point of seeming to almost not want us to escape. We also experienced two technical flaws that set us back about 15 minutes. Afterward, the GM said it was our fault for not knowing to ask if we were experiencing a fault (we had no idea that this was why we couldn't solve the puzzle.) He also refused our request before the game started to let us know if we were behind the timeline and should accept the clues. It was a real shame as the room design was nice, we enjoyed the puzzle that worked correctly, and we were previously big fans. This venue seems really hit or miss in terms of the room you choose and the GM you get.‬
كُتب بتاريخ 17 سبتمبر 2020
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Patrick K
‪Ellicott City‬, ‪Maryland‬مساهمتيْن
‪Bday celebration‬
الأصدقاء • يونيو 2020
‪Completed the clown room is about 53 minutes with our 5 person team, was a great challenge and lots of fun to go along with it! Thanks to Josh for looking after us so well, highly recommend.‬
كُتب بتاريخ 11 يونيو 2020
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Itz M
مساهمة
‪Fun riddles‬
الأصدقاء • مارس 2020
‪Riddles were fun and i love rooms with a big surprise. One of the clues was a bit questionable but still worjed with a hint‬
كُتب بتاريخ 6 مارس 2020
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Asia J
مساهمة
‪Good Clues‬
الأصدقاء • مارس 2020
‪Clown room was very fun. The clues were clever and great for riddle lovers. This escape room managed to have original clues from other locations‬
كُتب بتاريخ 6 مارس 2020
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Autumn F
كايلو كونا, هاوايمساهمة
‪10/10 LOVE IT HERE‬
العائلة • فبراير 2020
‪Staff is excellent, very polite and will answer any and all questions! I would recommend for a family of 4-6!‬
كُتب بتاريخ 8 فبراير 2020
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Lily
مساهمة
‪Silver spring big escape rooms‬
الأصدقاء • يناير 2020
‪So much fun, challenging but doable. Very clever we got out just in time but worked together as a team‬
كُتب بتاريخ 3 يناير 2020
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vvirk
واشنطن العاصمة, منطقة كولومبيامساهمة
‪DISAPPOINTMENT - BASKETBALL room‬
نوفمبر 2019
‪this is my 10th app escape room. I booked this one, as it was a last minute thing and was literally close to my apartment.
We were a party of 4. Upon booking and reaching the venue, we were told that if the capacity of the room is 6 and you are a party of 4, there is a chance someone else could book in and be a part of your group. so you can either pay for 2 more (even though were only 4) and block it or complete a room with a 2 other random people.
please note : all other escape rooms have a minimum capacity and it is usually min 2 and max 6-8 depending. this was the first disappointment.
secondly, we did the basketball escape room - out of all the clues in the room, valid clues ie the ones used to get closer to getting out the room were only 3 and the other things/clues collected were just to make up for the time so it doesn't feel like u did the room in 5mins.
we completed a puzzle to only figure out in the end - it didnt work towards anything!
so all in all - waste of money and time !
ps : we got out of the room but with a feeling of meh!! also the room does not have the capacity of holding more than 4 adults !‬
كُتب بتاريخ 11 نوفمبر 2019
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CuriousEyes
مساهمة
‪Wrong theme for 10 years old guests‬
سبتمبر 2019
‪One staff member of Big Escape Rooms wrote "For a group with a 10-year-old player I would recommend either the basketball game or pharaoh." in her email. My kids chose Pharaoh and this game disappointed them and their 10 years old friends, because it was too difficult for them. I do not recommend Big Escape Rooms to my other friends. They ruined my kids' birthday fun.‬
كُتب بتاريخ 9 نوفمبر 2019
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عرض نتائج 1-10 من أصل 207
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