‪The Henderson Castle‬

تعليقات حول - ‪The Henderson Castle‬, ‪Kalamazoo‬

‪08:00 ص - 08:00 م‬
الاثنين
08:00 ص - 08:00 م
الثلاثاء
08:00 ص - 08:00 م
الأربعاء
08:00 ص - 08:00 م
الخميس
08:00 ص - 08:00 م
الجمعة
08:00 ص - 08:00 م
السبت
08:00 ص - 08:00 م
الأحد
08:00 ص - 08:00 م
نبذة
المدة المقترحة
ساعة - ساعتان
اقترح تعديلات لتحسين ما نعرضه.
تحسين هذا الإدراج
المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
237 على بُعد 5 كيلومترات
معالم الجذب
28 على بُعد 10 كيلومترات

3.5
194 تعليق
ممتاز
‪58‬
جيد جدًا
‪44‬
متوسط
‪24‬
سيئ
‪28‬
سيئ جدًا
‪40‬

Julia T
مساهمة
‪Great experience!‬
زوجان • نوفمبر 2021
‪Our experience was great! We loved the unique spirit of the castle, antic furniture, the location of the castle, our room was so cozy, unique, nice. We met the owner of the castle, he was very friendly and nice. We are looking forward for the next time when we can come back.‬
كُتب بتاريخ 2 نوفمبر 2021
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Scott R
مساهمة
‪Owner called police when we complained during checkout‬
أكتوبر 2021
‪Please don't stay here. The owner called the police when we complained during checkout.

The Henderson Castle is a beautiful property with bizarre, unfriendly management.

We were unable to ever reach the business to cancel or inquire about their capacity, because the did not answer the phone at all for weeks when we tried to call. I would get an automated message saying, "This mailbox is full. Goodbye."

The room was not clean. On top of the bed was a large blanket with a black-ish substance smeared on it. Staff promised to provide a replacement but none was provided.

The included breakfast is just a "starter" on their menu, and that is accurate. It was about two tablespoons of fruit, two tablespoons of yogurt topped with a little granola, and a croissant. Our 8a breakfast was not delivered until 9a, because the staff didn't even start cooking it until 8:45a when I asked where it was. French toast and an omelette cost us $40.

The business hosted a murder mystery party for 30+ people that they did not warn us about. There was no parking remaining at the business for guests staying the night, and we had to park elsewhere and hike up the hill. The party guests became increasingly loud from 6p until 11p as the business served more alcohol. The party used a PA system and simulated gunshots. I didn't sleep well.

The following morning, I went downstairs to check out. I told the staff that we had a miserable time, and he argued with me that my complaints were not valid. When I brought up the dirty blanket, he said, "I'm afraid for my life right now. I'm going to get the owner." The owner came out and yelled at me, saying I was a "worthless human being" and that I "don't deserve service." The owner said I had two minutes to vacate the property before he would call the police. When I said that wasn't enough time to vacate, he called 911 with a trespassing complaint.

Three policemen arrived and escorted my wife and I out of the building. The Kalamazoo police were professional and polite about the whole thing. Well done!

I'm still confused why the staff and owner escalated the issue when I was already there to check out. I don't understand why it was necessary to be verbally abusive. I don't want anyone else to ever have this experience.‬
كُتب بتاريخ 25 أكتوبر 2021
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Suzy Z
4 مساهمات
‪Disappointing‬
الأصدقاء • سبتمبر 2021
‪Sadly we did not have a good experience at this one time beautiful castle. We found the outside of the property and the cottage we reserved to be very neglected. Much to our surprise there was not a shower in our bathroom but an old jacuzzi tub with broken jets and a hand held shower wand. The room desperately needed renovation. The carpet and flooring was extremely dirty, paint was chipped off the walls in several areas, the window air conditioning unit was duct taped in and duct tape around the doors as well. We did not have TV or internet connection our entire stay despite our many requests for assistance to connect. I will give them kudos for being pet friendly as we had our two small dogs with us. However it was not pet safe. Our dogs brought us a dead mouse found inside our cottage as well as mouse poison. We were told we could take the dogs out the back door for their outside duties but the grass was overgrown. Lastly we ordered room service breakfast for our first morning which was good. However it was assumed we wanted it the next day. We did not place the order and therefore were charged over $40 for a breakfast we didn’t order!‬
كُتب بتاريخ 29 سبتمبر 2021
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grobels1
Harbor Springs17 مساهمة
‪Disorganized and not up-scale as expected, but if you aren't picky it can be enjoyable‬
سبتمبر 2021
‪I enjoyed my two night stay, but I'm also not one to let small things bother me. There are quite a few suggestions I would like management to know. Training is SUPER important, especially at an upscale location like this. A) please ensure no cleaning products are left in glasses in the bedrooms. My boyfriend poured wine in one of those glasses and didn't notice the bubbles before sipping on it. It still had cleaning supply residue in it. That is a huge no-no. B) Please ensure your outside areas look good. We stayed two nights and within 48 hours, not one staff member bussed the tables on the porch (that every single visitor and guest has to walk by). Multiple wine glasses, a mostly eaten cheese plate, & gross looking chocolate covered strawberries were left out for two days. Not a great look. C) Please train your staff. Although I really liked Brynn who was our server for two nights at the fine dining restaurant, she wasn't schooled in the ways of fine dining. Removing the outside silverware between courses, only collecting course plates when everyone at the table is done dining, pouring wine at the table for refills, polishing silverware and water glasses for water marks, etc all make a more enjoyable fine dining experience. She was great though and did her absolute best so I wanted her to know that she did a great job!!! D) For breakfast, we had "new" wine/water glasses that had wine marks still at the bottom, the coffee cup had lipstick marks, and my spoon had gunk on it (we were the first table of the morning at 8am). I exchanged them with another table in the dining area. Another room got forgotten about and they never got the room service they had ordered. E) Make the history tours at 3pm (instead of 2) and wine tasting at 3:30 (instead of 3). Both were no more than a half hour and left some people waiting an hour to check in (luckily our room was ready). Also, the wine tasting was rushed although I really found Louie awesome and funny. We only got two wine glasses for 6 wines. We should have a new glass for each wine or they mix and you don't get the true flavor. F) The housekeeper never came to work at the castle on the second day we were there. No biggie, but I was promised towels and new K-cups from the nice brunette lady at the front desk, but they never came. I mean, I could've grabbed two towels if she had pointed me to the housekeeping closet. I should be able to get refills or fresh towels on two night stays at any hotel, let alone an up-scale one. G) Complimentary breakfast is just cereal??? I mean why even advertise that there is complimentary breakfast if it is just Raisin Bran. I can get more than that at Comfort Inn. I mean you can have some upcharges, I'm fine with that, by complimentary meals could be improved significantly. H) The hot tub on the roof is neat although the space around it was very disorganized. The hot tub temperature was way too cold though. I) Dinner was great, but SHRINK your menu. You don't serve enough tables in the morning or evening to justify the large menu. That is why you ran out of potatoes for my breakfast (serving me bacon instead without telling me when I don't eat bacon and now I had to pay the $5 upcharge for it). That is also why you were out of walleye in the evening. The potatoes on day 2 (Sunday) were too peppery, but the meat was very good. Also, we love the baked brie appetizer! J) Serve sauces with your dinner meals. They are dry without them and the $5 upcharge for a sauce is ridiculous. If you are going to keep then separate, at least put suggestions on the menu as to which sauces pair best with which meal. Thanks for reading my suggestions, I really did have a great time and hope you at least take a few of my suggestions and put them into practice because this place has the potential to be AMAZING! Thank you from the Queen's Tower! (Also for other guests booking this, the Queen's Tower is great, but keep the balcony door shut when not going in or out, we tried and still a bee got in and almost stung me in bed!) Also, has a great location, near the Air Zoo if you are visiting for that! Only 16 minutes away.‬
كُتب بتاريخ 7 سبتمبر 2021
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Beth H
مساهمة
‪Beautiful central Michigan surprise!‬
زوجان • يونيو 2021
‪It was a wonderful little get-away close to home. Friendly and accommodating staff! They're a little shorthanded due to COVID, but it was obvious that their guests are top priority. The view from the roof was spectacular for central Michigan! Did not do a tour, but were told we could wander and go in any open door; got to see several of the rooms. Loved that each room had a different style. Would love to go back and stay in a different room.‬
كُتب بتاريخ 28 يونيو 2021
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Waldo1949
مساهمتيْن
‪Disappointing‬
مايو 2021
‪Out of olives in the bar.
Out of crab cakes, despite eating early.
The ‘lobster’ bisque had a shrimp instead of lobster meat, but was good.
Waited an hour for our entres after ordering them.
Food ok, nothing special.

The wait staff(that word has new meaning now!) was great‬
كُتب بتاريخ 1 مايو 2021
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Lastochka22
شيكاغو, إلينويمساهمتيْن
‪An unfortunate experience‬
زوجان • أبريل 2021
‪Rooms are sweet, but lack of cleanliness in the bathroom, hair on the sink, bath tub and toilet need upgrade, spoils the experience when the bathroom is not tidy and shower was broken.

Bar and Lounge: we were told by the bar tender (college age kid) that they have full bar. We ordered French martini and Vesper (half Grey Goose and Gin with lemon twist) and right away were told that he cannot make those drinks. I ordered wine, my husband asked for vesper again as there was vodka and gin visible at the bar :) the bartender then made the drink in a shaker, shook it once and dumped ton of olive juice into the drink, which we never asked for. We asked to remake it, then we’re asked if lemon twist is a liquor or just like a peel from lemon.... 🤔

Dinner -
1. Looks NOTHING like what they have on the website!!!!
2. We ordered lobster bisque soup (an additional charge of $5) and got Jewel or Costco style warmed up in the microwave Broccoli cheese soup
3. We ordered duck breast for dinner and got cold mashed potatoes with the duck breast that was tougher than my leather jacket if I tried chewing on that and middle of the breast tasted cold
4. We ordered chocolate cake, please do go on their website and check out the picture of the cake... did you look? Okay now I’ll tell you what we got! We got Bundt cake from Walgreens... sprinkled with imitation of chocolate sauce, warmed up in the microwave, with cold middle!
5. Bed and mattress in the room - sheets do not fit the bed (we stayed in Tibet room), mattress has memory foam brick placed on top of the mattress, and the foam is smaller in size than the mattress...
6. Finally we made it to the morning. We just wanted to check out and leave, we didn’t want breakfast... well they charged us 76 dollars for the food we did not eat in the morning. When we called for the refund - we were told by the front desk that she cannot do refunds and need to speak to her manager. I asked her to do it, but we are still waiting for the call back.

Note - when you arrive they ask you to make a choice of what you want for breakfast, we were never told that if you tell them what you may want next day, that they will apply charges to your CC for the food you have not eaten and it said on the reservation that breakfast for two is included, but no note that it’s a separate charge. We called front desk at 8am to let them know we are not coming downstairs to eat, but no one picked up the phone. When I noted that to the front desk person, that not only we didn’t eat there, but also tried calling to let them know as a courtesy, she said she was not at the desk because she was busy with other chores.

Very unpleasant experience:
Lack of cleaning
Lack of customer service
Very bad food
Overall experience does not worth of money that the place charges and most frustrating is that their website is not honest about the food quality.

Will never recommend to anyone‬
كُتب بتاريخ 3 أبريل 2021
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Kay G
‪Swartz Creek‬, ميتشجان114 مساهمة
‪Anniversary stay‬
زوجان • مارس 2021
‪I loved it everything is very period oriented .I saw some bad reviews and was still wanting to go .So glad we did we stayed in the Italian room which is the biggest room in castle.the room was amazing and the food was also very good.not saying it was perfect but not as bad as the reviews said.yes things were a little dusty some places but its an old building that comes with a old historical building.the wait for food was longer than normal but we weren't in a hurry to leave we were just enjoying the ambieance ‬
كُتب بتاريخ 18 مارس 2021
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Rat1219
‪Maumee‬, ‪Ohio‬7 مساهمات
‪Not recommended‬
يناير 2021
‪Despite that the website says that it is business as usual at Henderson Castle, it is definitely not. The restaurant was not open for business as usual. Even though I made a dinner reservation prior to making a room reservation to ensure that I was eating in a restaurant setting, when I checked in, I was told my dinner would be served in my room. “Buyer Beware.” I was asked if I had been informed of the policy, I was definitely not informed in writing, at the time of booking by phone, or later by phone. Neither were the guests waiting to check in behind me. The property is gorgeous, despite the broken wine glass all over my room floor when I arrived. The next day, breakfast was served in the restaurant dining room that was closed for dinner. The temperature in the dining room could not be more than 55 degrees in the room at 8:30am. I would advise travelers to seek other accommodations.‬
كُتب بتاريخ 16 يناير 2021
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Janis Havice
ميتشجان24 مساهمة
‪Couple’s massage‬
زوجان • ديسمبر 2020
‪We have been here 3 times for a couples massage package. Once we did it with a facial and the other times were with hot tub time. The champagne and strawberries are a nice touch. The castle is of course beautiful, so it makes the experience that much better. We enjoyed a holiday dinner here once as well. We will definitely be back! ‬
كُتب بتاريخ 6 ديسمبر 2020
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عرض نتائج 1-10 من أصل 194
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