‪Massage Envy - Plymouth‬

تعليقات حول - ‪Massage Envy - Plymouth‬, ‪Plymouth‬

نبذة
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المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
85 على بُعد 5 كيلومترات
معالم الجذب
35 على بُعد 10 كيلومترات

2.5
14 تعليق
ممتاز
‪5‬
جيد جدًا
‪0‬
متوسط
‪0‬
سيئ
‪1‬
سيئ جدًا
‪8‬

Michael K
مساهمة
أغسطس 2021
‪Until my last session, for years i would have recommended this location. I've seen several therapists there, but eventually settled on Rachel. She did excellent work I'm not rating it 1 star for her performance (the last massage was garbage, but prior to that she was on point). I wear a bodycam in my day to day life, I don't turn it on unless there is a reason to. She was aware of the device and the indicator showing it was in standby. after the massage, while checking out, she felt the need to berate me for it in front of 2 other staff and a customer. One of the gals behind the registers joined in on the berating while the other gal just looked on uncomfortably glancing at her coworkers. I went in the next morning and cancelled my years long membership.

A great relationship for years ruined by a loud mouth and an entitled attitude.‬
كُتب بتاريخ 15 سبتمبر 2021
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Rose H
مساهمة
بمفردك • مايو 2021
‪The staff could have been caring and understanding rather than pushing me aside and telling me the rules they said they sent me which they didn't. They also said they called me which they didn't,total lies over and over. The most unprofessional thing they did was talking to me about courtesy and l was shone nothing. The very unprofessional thing they did Is telling me my facial was $65:00 l was aware of that but when l called the bank they said they changed me $115:00 l think this is extremely uncalled for for not even any treatment. I realized l was 10 minutes late ,but no reminder or pre register before apt which they said they sent me by email. I have worked in a office 50 years and l certainly know what courtesy extended means.‬
كُتب بتاريخ 17 يونيو 2021
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Coleen A
مساهمة
يونيو 2020
‪DO NOT GO THERE! TERRIBLE CUSTOMER SERVICE! I’ve been a member for over a decade and these people refuse to work with me to use the money I have already paid to them in good faith for future service without continuing to amass more monthly fees. It’s robbery! This is the worst place to deal with ever! Don’t waste your money, you will be sorry. They promise to work with you but the manager leaves a message there is nothing she will do. What a sham business. Tell everyone you know to stay away from Massage Envy in Plymouth! You can tell from the other reviews, these people should lose their license. They DO NOT practice honest business tactics.‬
كُتب بتاريخ 15 يونيو 2020
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jjswanson
‪Plymouth‬, ‪Minnesota‬74 مساهمة
ديسمبر 2019
‪Great. Like anyplace, get a therapist that has some experience. Ask when you book. Massage Envy is a club and if you don't want to use your monthly massage (if got behind), it seems the way out is to book a lot of massages. I feel lucky they have enough staff to get me in with this great economy and low unemployment it must be hard to staff a skilled job like this that also takes hard work.

Stephanie (spelling?) is great, but she is booked out for months (don't take my spot).

I have had good massages here and even good stretching sessions. I think Massage is so individual, so wheI read about someone not liking a sesson... it is hard fo me to judge.

Just note: It is like a membership club... and that is a good thing in many ways.‬
كُتب بتاريخ 25 ديسمبر 2019
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bjaeger7
‪Plymouth‬, ‪Minnesota‬10 مساهمات
بمفردك • نوفمبر 2019
‪I went to the same therapist for a few years. We always talked about boyfriends, trips, etc. I thought we got along great. When trying to book with her the manager takes the phone. Turns out Leslie no longer wants me as a client. No good explanation given. I have 7 outstanding massages and I will never set foot in this Massage Envy in Plymouth, MN again. I requested a refund for the 7 sessions I paid for but won’t use and was told no. I don’t know if this is a bad misunderstanding or just bad management but I think I should be given my money back ($300) for the sessions that the salon has made me give up by the way they handled this.‬
كُتب بتاريخ 18 ديسمبر 2019
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Jessica F
‪Minneapolis‬, ‪Minnesota‬3 مساهمات
بمفردك • أغسطس 2019
‪My mother has been a customer for many years. She gifted me an appointment she couldn't make it to. I showed up for the appointment at the time my mother scheduled it. I was told by the "manager" Emily that the therapists schedule changed and they moved the appointment to 5pm. I called my mom and she did not agree to changing the appointment time. Emily proceeded to imply that my mother was lying and refused to cancel the appointment without charges incurred. If a therapists schedule changes, they should simply cancel the appointment and request the customer call to make the appointment. I have a confirmation email with the original appointment time. This lack of customer service and rudeness in the process will be the reason a long time customer is canceling their membership. When going to Massage Envy, keep in mind that the customer is not always right. If the therapists schedule changes, they may reschedule your appointment without your permission and charge you for it if you are unable to attend.‬
كُتب بتاريخ 28 أغسطس 2019
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Tonya S
‪Buffalo‬, ‪Minnesota‬16 مساهمة
يوليو 2019
‪I have been going here for years. I have never had bad service. I just like some therapists better than others. Sure I had one who talked too much for my liking. Once you find the therapist that is right for you, you can stick with them. The best ones are really popular and you need to book way in advance, but that is the only downside. Everything is clean and pleasant and I get a great monthly massage.‬
كُتب بتاريخ 14 أغسطس 2019
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Cheyenne P
مساهمة
بمفردك • يونيو 2019
‪I just wanted to make a comment . I use to work here and seeing the reviews I just want to make a comment EVERY massage envy is owned independently so other places do things different than Plymouth. This location is one of the one locations where if you buy a gift card you have to present it as a hard copy because they have had people use other peoples gift cards. Also if you guys are looking for deep tissue , they have amazing deep tissues and non deep. You have to be very very vocal, also they book crazy fast so if you're looking to get in with the best of the best book ahead a day or month. Management has alot of stuff they deal with so its not always easy getting back to customers asap.
CP‬
كُتب بتاريخ 14 يونيو 2019
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Sophie
‪Plymouth‬, ‪Minnesota‬3 مساهمات
بمفردك • أبريل 2019
‪I joined Massage Envy in Plymouth MN over 15 years ago. For several years I had weekly massages at the Plymouth location and more recently at the Ridgedale Minnetonka location. Every Christmas and Mother’s Day the Massage Envy stores offer a promotion to spend $125 on a gift card and get an hour massage free. I always took advantage of deals like that. I knew I would use the gift cards, especially since I was going to weekly massages and also because my monthly membership fees could be paid with the gift cards. Until recently it was easy to pay for the services, because all gift cards were on file in Massage Envy’s computer system under my name and account, and there was no need to physically keep track of the gift cards. Few weeks ago the Ridgedale Massage Envy provided me with a list of all gift cards on my account which had a remaining balance. The Ridgedale manager was very helpful and gift cards I had purchased at theIr Minnetonka location were combined together be redeemed for massages at their store but the gift cards that were bought at the Plymouth location had to be redeemed in Plymouth. To my great disappointment the Plymouth Massage Envy manager was both uncooperative and rude. When I showed the Plymouth manager the listing of unused gift card balances purchased in the Plymouth store and asked to redeem them for massage services, she said there was nothing she could do without me physically presenting the gift cards. I told her that the manager at the Ridgedale Minnetonka location was happy to help to redeem all unused gift cards on my account in their computer system purchased at their store; the Plymouth manager said that nothing will be done without me presenting the actual cards regardless of what their computer system shows as unused remaining balances purchased at her store, and that the conversation was over. What an unpleasant way to talk to a customer and to do it in front of the desk receptionists and other customers made it even worse. When I asked who else I could contact to resolve the situation the Plymouth manager said nobody, she is the store manager and has the final say. The total remaining balance on the Plymouth gift cards that I am unable to use is $101.50; so unfair! I use this post to advise other patrons not to do business with the Plymouth Massage Envy. The manager there doesn’t care about customer satisfaction and whether customers return to her location. I do massages weekly, but won’t be back to bring my business there; numerous other places are available where customers are treated with respect. ‬
كُتب بتاريخ 20 أبريل 2019
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Dan h
‪Fort Myers‬, فلوريدا118 مساهمة
بمفردك • يناير 2019
‪I got a gift card for a massage and they gave he a 30 minute massage with some dumb blonde. She was weak. I am sure she must have just got out of school and was terrible. Then they tried to put a hard sell on me to buy a package, No Thanks‬
كُتب بتاريخ 14 يناير 2019
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