‪DW Sports Fitness‬

‪DW Sports Fitness‬

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المنطقة
العنوان

2.0
2.0 من 5 دوائر54 تعليق
ممتاز
‪11‬
جيد جدًا
‪5‬
متوسط
‪2‬
سيئ
‪2‬
سيئ جدًا
‪34‬

‪Maniteja D‬
كيرونا, السويدمساهمة
1.0 من 5 دوائر
‪يناير 2021‬
‪Fake website
They will process your payment and will never ship your products nor refund your money. Customer support will never respond. This is a small-scale new trending scam I believe. Please be aware of this before buying‬
كُتب بتاريخ 8 مارس 2021
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‪buskerinthebuff‬
ديربي, UK14 مساهمة
1.0 من 5 دوائر
‪أكتوبر 2019‬
‪The gym itself is good for the money you pay, but DW Head Office seriously let the local staff down. There was an advert in the gym to refer a friend and get a free month if they join. I referred a friend who joined, but did not get my free month. In order to coax me to renew when I had said a firm NO because of this they added the free month onto my new membership. As soon as they had my money, via credit card, they took the month off again, so in a nutshell, lied as straight faced as if they were telling the truth to get my money. I did my year being constantly reassured that the problem would be resolved. I was what is known amongst members at the gym 'DW'd'. That means scammed. It is so common members have a name for it! Their actions were in fact illegal as changing a contract details after taking a credit card payment contravenes the consumer credit act, but the law means nothing to DW. I had 10,000 leaflets printed and delivered them around my local area telling everyone what to expect if they joined DW. ‬
كُتب بتاريخ 30 سبتمبر 2020
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‪LVGDF‬
5 مساهمات
1.0 من 5 دوائر
‪أكتوبر 2019‬
‪1. They were broadcasting a one month free membership around October 2019. If u enjoyed you could stay but you'd have to pay a joining fee - fair. I tried it, went for my induction and the facilities in ST PAUL'S branch were horrible. The changing room floors were filthy not to mention the room they call a sauna. Wtf is that

After going for my 2 min induction by myself because staff were to busy to do it with me, I thought nope no way don't want to continue. Proceeded to email them and cancel my membership they reply and say oh, your contract is actually 12 months so u can't cancel. WTF? U advertised for a free one month trial and now you've forcibly put me in a 12 month contract? Most organisations would allow it and say ok u can cancel but not DW FITNESS.

Now during lockdown, they tried to keep taking £5 out of my account. Bare in mind Ive never used their facilities (ONLY induction)
Now this month, one month since lockdown was over theyve charged £60 to my account - bare in mind I have not used their facilities since october 2019, have not needed their services, have been in LOCKDOWN like most of the world and yet theyre charging me £60 ?

Puregym FROZE my account for a whole 4 months, still havent chargd me and ive already been about 5 times this month - they will only charge next month or something.

Lastly, I have tried to call their number about 6 times a day when I ahve the chance but it goes straight to 'BUSY' doesnt even ring. & Their email is a NOREPLY email which helps soooo mcuh LOL. They are jokes and thieves do not trust them

GO WITH PUREGYM THEY ARE SOOO TRUST WORTHY the staff ARE SO LOVELY and facilities are ALWAYS SPOTLESS‬
كُتب بتاريخ 31 يوليو 2020
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‪A Z‬
مساهمة
1.0 من 5 دوائر
‪يونيو 2020‬
‪I brought a pair of Asics trainers from them. I ordered a size bigger than my usual and they still came up small, which made me believe they had sent me the wrong size. I noticed they had wear on the inside near the ankle and therefore wanted to return them. I was honest and told them I tried them on and walked with them for a couple of minutes to assess whether I would get used to them. They classified this as having been used and worn and therefore would not do anything about it. I explained that this was unacceptable as I hadn't had them for 10 minutes. Disgusting customer service, they really don't care. My mistake was not listening to the negative comments....never again!!!

They don't deserve 1 star.‬
كُتب بتاريخ 15 يونيو 2020
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1.0 من 5 دوائر
‪يونيو 2020‬
‪It is insane how we still have companies who do not care about Customer Service....DW Sports definitely falls into that category. I paid for a pair of Jordan trainers (AS YOU CAN IMAGINE THEY ARE NOT CHEAP) and after waiting 4 days for my order to arrive I wrote them an email requesting an update for the shipment of the trainers. I did not receive a reply until I started sending multiple emails and it turned out they did not have the trainers in stock so my order has been cancelled....FINE...This happens when you have poor oversight of your stock levels. No bad feelings...yet...
I then responded asking the simple question of "When will be the refund be issued and how long will it take for the money to come back into my account?" (since you are so quick on taking peoples; money, you should be in a position to answer that question STRAIGHT AWAY!....that must have been really complicated to answer as I did not get a response for a few days until I sent exactly 6 subsequent emails and I had to raise a case with Pay Pal in order to get some sort of a response.
DO NOT BUY FROM THEM! Waste of time and you will be better off dealing with professional retailers who sell their products at similar prices.
DW Sports - definitely one of those companies that bring a smile to your face when you hear they have gone into administration....can't wait for this to happen!‬
كُتب بتاريخ 12 يونيو 2020
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‪naomic21‬
ليدز, UK40 مساهمة
3.0 من 5 دوائر
‪فبراير 2020‬
‪The staff are all nice and welcome you on arrival and always say goodbye on leaving.i enjoy the pool mostly. My only complaint is the dirty toilets.obs not cleaned/sanitised regular.iv seen the staff in the loos but never once seen them cleaning in there.its a shame but it does put you off the place‬
كُتب بتاريخ 7 مارس 2020
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‪John boulton‬
‪Leigh‬, UK11 مساهمة
5.0 من 5 دوائر
بمفردك • ‪فبراير 2020‬
‪Dw in Leigh is by far the best fitness club around.
Freindly staff . Good environment to train and the amount of classes is endless.
I came back from an injury and they have lots of support in place to get you where you need.
Also some very good PT including Lauren and Simon.

And lastly I work away a lot. Just Google DW and there is bound to be one nearly to go to. The perk of membership.‬
كُتب بتاريخ 3 فبراير 2020
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‪Maria T‬
‪Kingston-upon-Hull‬, UK6 مساهمات
5.0 من 5 دوائر
الأصدقاء • ‪أكتوبر 2019‬
‪I had the 3 day free pass. It was fantastic. Body combat then a swim, steam room and jacuzzi. I was completely energised and relaxed in equal measures. Definitely the place for me.‬
كُتب بتاريخ 29 أكتوبر 2019
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‪CT211070‬
غلوستر, UK20 مساهمة
1.0 من 5 دوائر
‪أغسطس 2019‬
‪Wondering how I stand legally here...

I bought a pair of Asics trainers from a DW Sports store which it turns out have a problem and I can't wear the left one. I went in to the store tonight to try and get another pair to be told there would be no refund or replacement and that was store policy.

The "manager" at the Gloucester store, (Emma) , couldn't have been more unhelpful if she'd tried. Her customer service was absolutely appalling. I have a receipt and these shoes are four weeks old, I've worn them twice. How can I find a fault without wearing them?? But no, I'm told by THE most miserable of faces that it's "Store Policy". Tough! I can buy a new pair if I want though!!!!

So I have a receipt, but the store won't accept it. Does that make receipts completely redundant now?

I have to admit that the dismissive attitude of a so called Manager has well and truly made my mind up never to spend anything ever again with DW Sports. Avoid,‬
كُتب بتاريخ 27 سبتمبر 2019
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‪Gabriel‬
مساهمة
1.0 من 5 دوائر
‪يونيو 2019‬
‪Fitness First: The worst gym in London.
After six months in the gym, I cancelled my membership in June because I moved to another part of the city. Following the instructions of a member staff, I sent proof of my new address in June (two months in advance). So, I used the gym in June and July. I did not use the gym in August. The first week of August, I received an email asking me to "regularise the payment" of August. After this, they said that they did not recognise the proof of address (a confirmation study letter). So I sent a new proof of address (an international health insurance document) with the same address of the first document. Even, I had to send via email because the webpage was not working. Now a debt collection agency wants "to recover a balance" of 256 pounds! Can you believe this?
I do not recommend this gym.‬
كُتب بتاريخ 20 سبتمبر 2019
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