‪The Woodhouse Day Spa‬

تعليقات حول - ‪The Woodhouse Day Spa‬, ‪Montclair‬

‪09:00 ص - 06:00 م‬
الاثنين
09:00 ص - 06:00 م
الثلاثاء
09:00 ص - 06:00 م
الأربعاء
09:00 ص - 06:00 م
الخميس
09:00 ص - 06:00 م
الجمعة
09:00 ص - 06:00 م
السبت
09:00 ص - 06:00 م
الأحد
09:00 ص - 06:00 م
اكتب تعليقًا
المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
531 على بُعد 5 كيلومترات
معالم الجذب
94 على بُعد 10 كيلومترات

4.0
31 تعليق
ممتاز
‪12‬
جيد جدًا
‪8‬
متوسط
‪6‬
سيئ
‪3‬
سيئ جدًا
‪2‬

Ammwolf
مساهمتيْن
بمفردك •
‪Good massage bad customer service at the Montclair location. I scheduled my massage for 1pm but the day before an employee called to confirm my appointment at 12:45pm. On the Day of my appointment, I arrived at 12:30 pm and was told by the check-in woman that I was there too early for my 1pm. I mentioned an employee called and left a message stating my time was 12:45 and the check in girl called her manager.

The manager came to talk to me and proceeded to talk at me. She said I couldn’t stay and wait and that I should go and walk around (mind you it’s 30 degrees outside) and stated that my appointment was at 1pm at which I correct her based on the voicemail left for me.
I showed the transcript from the voicemail left by the employee on my phone with the manager. Instead of reading the transcript on my phone the manager asked to listen to the voicemail and put her ear to my mobile phone.

Needless to say isn’t the customer right and the voicemail proved that I was. Then without any further words, the manager took me to the back and gave me a robe and slippers. Never apologized or said there’s been a miscommunication on the employees part.

My thought is for the cost of spa services the level of customer service has to be upgraded.‬
كُتب بتاريخ 22 نوفمبر 2021
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Bonnie J
Montclair, New Jersey, United States36 مساهمة
بمفردك •
‪I have been a regular client here to years and I keep coming back! The atmosphere is relaxing, clean and private and the staff aims to please! My massages actually are a pain relief method for me as I have arthritis and I find that the relaxation and relief from tight areas makes a huge difference. Parking in the lot is validated and their small selection of beauty items to purchase are an added bonus.‬
كُتب بتاريخ 2 يونيو 2017
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Bonnie J
‪Montclair‬, نيو جيرسي124 مساهمة
‪This day spa is a wonderful escape from life's stress. Treat yourself to a massage or facial or pedicure and you won't be sorry. It is clean and quiet and the professionals are top of their game. My regular massages are part of my health regime and I enjoy every minute. Unplug and unwind by arriving a little early so you can enjoy the Quiet Room. Parking is free at the nearby deck. Enjoy!‬
كُتب بتاريخ 17 مايو 2017
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Suzanne B
‪Nutley‬, نيو جيرسي13 مساهمة
العائلة •
‪I would not recommend the woodhouse day spa to anyone. They messed up my reservations twice. For Christmas I wanted to take my sisters for the Woodhouse Signature Seaweed leaf pedicure. I called December 1st making a reservation for myself plus my two sisters for December 28th at 4:00pm. Then my other sister wanted to come as well so I called back the next day December the 2nd when they opened at 9am to change the reservation to 4 people. The woman informed me that the first reservation only showed 2 people but that she would fix the reservation for me. She also informed me she could not accommodate 4 people at that time but if we were willing to change the time to 1:30 on the 28th she could then accommodate all of us. I agreed to the time change I then gave her all of my sisters names and my credit card to confirm the reservation. Before getting off the phone I even asked several times to make sure that she had the reservation for 4 people she assured me she did. We were all very excited for this appointment then the day before when they called me to confirm the appointment I was then informed she only had the reservation for 2 people and could not take all 4 of us and she was sorry but there was nothing she could do. I am really disappointing in the customer service and the lack of attention to their customers. They made no effort to try and rectify the situation other than saying they were sorry and there was nothing that they could do. They ruined my Christmas gift to my sisters. Since they cannot even properly schedule their customers I cannot trust the quality of services that they provide.‬
كُتب بتاريخ 29 ديسمبر 2016
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LWFoster
‪Montclair‬, نيو جيرسي11 مساهمة
بمفردك •
‪I had bought gift certificates for people from the Woodhouse in the past but never treated myself. My husband gave me a 80 minute Swedish massage as a Mother's Day gift. Having only experienced 60 minute massages before, I was not prepared for the luxuriousness of those extra 20 minutes! Heaven!‬
كُتب بتاريخ 7 أبريل 2015
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Elve8
84 مساهمة
‪Got a gift certificate from a friend and was very happy with their service. Nice staff, polite, clean, nice ambience. Great massage and facial. Would go back. Recommended.‬
كُتب بتاريخ 19 فبراير 2015
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S K
‪Montclair‬, نيو جيرسي9 مساهمات
بمفردك •
‪Woodhouse was a disappointment and there are other, much better options in the area. This is a chain that does not offer the upscale experience they lead you to expect. I was eager to have a good experience as it is conveniently located for me and with nearby parking. Things were a little raggedy from the start, as robe provided to me was visibly tattered, the footwear provided was an oversized-rubber shoe that was freezing cold. The locker room area had a very cold floor with rudimentary amenities, and the heater in the room had not been turned on -- small details in the scheme of things, but it turned out to be a good predictor. My massage was good and the masseuse was attentive, responsive and very personable. However, the facial and waxing (which, oddly was scheduled after the massage for some reason) left a lot to be desired. The products were strongly scented (no choices offered) and on the greasy side. The massage table was so warm as to be uncomfortable and evidently the heat couldn't be regulated beyond "on" and "off" The facial cleansing was extremely cursory and when I got home and could take a look, it looked like it had hardly been cleaned at all; the manual work on the skin was not skillful - neither toning nor relaxing - and just not up to the quality that can be experienced in numerous other salons in this area. Since this spa is in my "neighborhood" I was eager to like it and hopeful of becoming a regular customer. Bottom line: Some staff was friendly and attentive, but others were poorly trained and amateurish. Skin products used were not explained and were of poor quality, no discussion skin type made or discussed. An unsatisfying experience altogether. I won't return‬
كُتب بتاريخ 13 فبراير 2015
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Dear S K. Thank you for your review. We are looking into how we can improve the cold floors in this single digit weather. Sorry for the robe and we had our staff go through all the robes to see if any of them needed to be replaced. Lockers always have the central heat and small electric wall heaters on (which go on/off automatically). It is appropriately to schedule massage first and then the facial and this is how we always schedule our services. Our products used in facial service are very high-end and I am a bit surprised that you found them strongly scented as they are not. Depending on the facial we use Arcona, Skinceuticals or LifeLine - all top of the line brands. We will be introducing Voya (seaweed based natural line in the next month). Massage table warmer can be adjusted so next time just ask. The esthetician you had is very experienced and highly requested. The estheticians do not talk a lot during our services as they are providing a relaxing experience.
كُتب بتاريخ 17 فبراير 2015
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lcrunk
اشبورن, فيرجينيا128 مساهمة
‪I've walked or drove by this place for 18 months and never saw it. I enjoyed my experience. Julie gave an excellent massage and nesarine gave an amazing pedicure. My only feedback, which is not a deal breaker, is to have a wider selection of refreshments and nail polish colors. Facility is clean and affordable parking. I will be back.‬
كُتب بتاريخ 28 يوليو 2014
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Zulusaar
‪Montclair‬, نيو جيرسي4 مساهمات
بمفردك •
‪I have been a client of WOODHOUSE for years now. Consistently friendly, very comfortable setting, just blocks away. Great service, local spa. ‬
كُتب بتاريخ 7 يوليو 2014
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Tatyana Z
‪Wyckoff‬, نيو جيرسيمساهمة
الأصدقاء •
‪I took my mom for her birthday and we both had a marvelous time! The Woodhouse spa experience starts the moment you enter the doors. The staff is most friendly, professional, and well trained in making your experience worth every dollor. The place is tastefully decorated and exceptionally clean. Products used are of highest quality - from luxurious robes to delicious tea to complement your heavenly services. Everything is done right from the minute you open the door to the end of your stay. Exceptionally relaxing! Will definitely become a regular! Highly recommend this spa!‬
كُتب بتاريخ 6 يوليو 2014
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