Hello and thank you for mentioning this matter. It is important that everyone stays safe, especially during these unprecedented times and Rockaway Jet Ski takes safety as its highest goal above all else. From the moment a reservation is made, we begin preparing and educating our customers for their experience. There are two parts of a customer experience on-site before getting onto a jet ski. The first part is education and check-in inside the office, where everyone absolutely wears a mask. It is here where a safety video is shown, a rules and regulations document is addressed and tickets are provided. Then our customers move to the open-air docks, where our staff explain and show jet ski controls, safe operations and boundaries. Our staff keep a safe distance, usually greater than 10 feet from customers and they are often in the water helping in various ways including helping customers back into their jet skis in the water in the middle of the bay. Wearing masks in the water is quite problematic and there are times when you will find some of the staff on the docks without a mask. We are in a salt water environment, a natural antiseptic and we are hammered by the UV rays of the sun all day, another COVID killer. We are near the end of the season now and there has not been a single COVID case amongst any of our staff. Your case is however a bit more personal. On August 9th, you booked a half hour activity for August 22nd, then on the 16th you changed the activity to the 21st, the next day you changed the activity to the 29th, later the same day you changed to Sep 4th. The next day you changed back to the 29th and finally again on August 18th you changed and to and came in on August 22nd. You had a 4pm appointment and showed up 2 hours early at 2pm. We accommodated you for every change without fee and got you on early and out by 2:30pm on a jet ski where you enjoyed a beautiful sunny day on the bay on the water. For some reason, you felt you did not need to pay for your activity, so you contacted Viator lying by saying you had not gone on a jet ski ride at all claiming we were not running a safe operation. Had you truly felt unsafe in any way, you would not have gone on the activity and said something to one of my staff. In addition, I was there all-day Saturday (as I am every day) and would have spoken to you personally had you told anyone you felt unsafe and I would have issued you a refund without any reservation. Instead, you preferred to enjoy our services and then seek a refund on unfounded accusations, a truly insensitive and despicable act. Please do not return. People who seek to steal and take advantage of other people’s hardships are not welcome. Covering up your actions with a bad rating and review only goes to show the kind of person you are.

Thank you for this awesome review. Glad you had a great time and your business is appreciated. Be well, Robert :~)

Thank you so much for your business and this fantastic review. Anthony is one of our most seasoned tour guides and I am really appreciative of his good work and happy you had a great experience. Thanks again and be well, Robert :~)