Above the Clouds
5
عرض كامل
5.0
65 تعليق
ممتاز
62
جيد جدًا
1
متوسط
0
سيئ
0
سيئ جدًا
2
Travelling NY canuck
مساهمتيْن
زوجان • أكتوبر 2022
DO NOT FLY WITH THEM - Absolutely horrid customer service! My husband purchased a gift certificate for over $1000 for an anniversary gift. Our full intention was to use it before the expiry date. Unfortunately due to medical circumstances we were not able to. Deana did not care and basically condescendingly indicated this when we called to try and book after expiry. We did not have a date booked, did not cancel on them and merely were asking for the courtesy of an extension for a pricey ticket. They will keep your money and not work with you at all. In all of this, while she was on the phone with me and cutting me off, she hung up on me when I asked her to stop interrupting me so I could speak. Honestly one of the rudest interactions with someone in a hospitality position. Please share and beware
كُتب بتاريخ 13 أكتوبر 2022
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Francine B B
مساهمة
سبتمبر 2022
This was our first hot air ballloon flight, It was AMAZING!!!! from the time we arrived until we were done. The staff is professional & works very well together. They make everything look so easy. You should definitly book a flight. We will be flying again next year. Francine
كُتب بتاريخ 21 سبتمبر 2022
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rfcarlina
بروكلين, نيويورك5 مساهمات
سبتمبر 2022
I want to give a shoutout to Chris and Deanna and their whole crew at Above the Clouds Hot Air Balloon Rides for helping me celebrate my 75th in high fashion. The balloons are full of hot air, Chris and Deanna definitely are not. From the time I signed up they kept me informed; their instructions were concise and humorous; and they kept their promise that the flight would be a wonderful adventure. On the ground, as the crew prepared (inflated) the balloons, Deanna reviewed what we needed to know and do and did a Stand up routine to keep any of the Nervous Nellies relaxed. My friend and I had the good fortune to be in Chris’ gondola (the proper name for the basket) as she piloted us over beautiful landscapes and doled out tidbits of history, geography and geology of the region. The ascent (we are now all Ascended Beings) and descent were smooth and Deanna kept us laughing in the ride back to Randall Airport. A beautiful experience
كُتب بتاريخ 19 سبتمبر 2022
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Trek94546
Maplewood, نيو جيرسيمساهمة
العائلة • أغسطس 2022
This organization is so professional; from booking all the way through til the mimosa at the end, we felt safe and in good hands. Two of us were celebrating birthdays, as was Deana, a co-owner. The whole flight felt like a celebration! Chris, our pilot, was informative and entertained our many questions cheerfully. Overall a wonderful experience! We highly recommend Above the Clouds!
كُتب بتاريخ 26 أغسطس 2022
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Jay M
مساهمة
نوفمبر 2021
Just went yesterday. The staff at this place is amazing. Deana is so friendly and welcoming that you almost just want to stay on the ground and hang with her. Once in he balloon, Chris was amazing and knowledgeable. He made great discussion and after all the years he has been doing this he still has a love and passion for his work. This was my first time and I highly recommend Above the Clouds. I will do this again and I will not go to any other place. Thanks again Chris and Deana,, Jay from Yonkers
كُتب بتاريخ 7 نوفمبر 2021
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Spice C
Canadian Rockies, كندامساهمتيْن
زوجان • أغسطس 2021
Above the Clouds was the best experience of a life time. My fiance and I was truly amazed by their service and professionalism from the entire team. From the moment we arrived at site, Deana, Chris and the whole team was fantastic. Trust us, think about booking this trip. Our Pilot Mike was truly the greatest, his yrs of flying professionally made us calm and relaxed. Do it, you won't be disappointed. We will definitely be back.
كُتب بتاريخ 16 أغسطس 2021
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Wow! Thank you so much for your kind words. Happy to hear you had such a great time. Come back any time!
كُتب بتاريخ 17 أغسطس 2021
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Jason H
Bay Shore, نيويورك28 مساهمة
زوجان • يونيو 2021
Absolutely fantastic group of fine people! From first initial contact to the following day after a successful flight it was an absolute pleasure flying with Above The Clouds. Deana was super excited, bubbly personality and made being up at 3am to make this happen all worth it! My wife and I did a private flight(worth the money). Our pilot Micheal was accommodating, and great to speak with during the flight. I love being involved with anything I am a part of, and Micheal allowed me to help with the operations necessary after touch down. Check out our photos attached of our amazing morning!
كُتب بتاريخ 4 يوليو 2021
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Absolute pleasure having you guys fly with us. Come back any time!
كُتب بتاريخ 11 يوليو 2021
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Suzanne
Cornwall, نيويوركمساهمة
العائلة • يونيو 2021
What a phenomenal experience, from registering to flight day Above the Clouds provides top notch service. Deana was wonderful to work with. She answered all my questions (& I had a lot), she was always patient and professional! Our flight was perfect, I was a bit nervous but Deana explained everything in detail and the ride was as peaceful as everyone seems to describe. I would certainly fly again with Above the Clouds and recommend them 100%!
كُتب بتاريخ 28 يونيو 2021
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So happy to hear you had such a great time! Thank you for your kind words about Deana. She loves meeting and working with all of our passengers to ensure they all have a wonderful time.
كُتب بتاريخ 12 يوليو 2021
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Shonita J
4 مساهمات
يونيو 2021
Love love love it! From the start Deana was so lovely. I called in a week before our ride and most of the weekends they had were already booked. However, somehow miraculously, there was space in one of their balloons for two people for the height and weight that matched my husband and mine. And deana was kind enough to make it work for our first anniversary. We got there early (4:30 am) and from the very first moment Deana was energetic, warm, welcoming, friendly and so kind. (she's also super funny!) The people who joined us (roughly 6-8 people in each balloon) were wonderful as well. Chris is professional, kind and has many wonderful stories to share from his 30+ years of flying. The ride was smooth and serene and there was a deep sense of peace up there. We landed smoothly and popped a champagne and heard the story of how that tradition started. Honestly, if I could hang out with Deana and Chris in general, I'd take that option too; they are such fun people. You're in good and safe hands with this company! Enjoy the ride.
كُتب بتاريخ 28 يونيو 2021
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We would love to hang out with you, too! :) Can't thank you enough for getting up early and coming out to fly with us!
كُتب بتاريخ 11 يوليو 2021
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Erica K
New Rochelle, نيويورك30 مساهمة
يونيو 2021
We had an incredible time on our flight--this was something that felt Covid-safe during this time when special experiences are hard to find! Chris and Deana were an absolute delight to work with and really went above and beyond (no pun intended!) to make this a great experience.
One "good-to-know" item is that they only fly is conditions are perfectly safe (no rain, not too much wind or fog) so it's likely that you will need to reschedule at least once! And it's a reschedule they offer rather than a refund, so be prepared to be flexible. For us, the third time was the charm! But Deana was amazing about reaching out when they had cancellations and getting us on the schedule.
This was a trip we'll remember forever! Up in the air it's incredibly smooth and peaceful--not at all scary! We highly recommend it :)
One "good-to-know" item is that they only fly is conditions are perfectly safe (no rain, not too much wind or fog) so it's likely that you will need to reschedule at least once! And it's a reschedule they offer rather than a refund, so be prepared to be flexible. For us, the third time was the charm! But Deana was amazing about reaching out when they had cancellations and getting us on the schedule.
This was a trip we'll remember forever! Up in the air it's incredibly smooth and peaceful--not at all scary! We highly recommend it :)
كُتب بتاريخ 6 يونيو 2021
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Thanks so much for your kind words. Happy to hear you had such a great time :)
كُتب بتاريخ 11 يوليو 2021
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Navigate04170290423
North Granby, كونيكتيكت6 مساهمات
Are the balloons handicapped accessible? My son is in a wheelchair but could sit in a chair
Thanks
Chris H
Middletown, نيويورك
Sorry, we are unable to accommodate a wheelchair in our baskets. I wish you luck in your search!
How much can we ride per person ?
Chris H
Middletown, نيويورك
Thanks for checking us out! See all of our packages and pricing on our website. Flights start at $199 per person. Give a call to schedule your flight. We look forward to hearing from you!
What's the age restriction?
Chris H
Middletown, نيويورك
We ask that kids be at least 7 years old. Younger than that and the noise of the burner tends to frighten them. That said, you know your kids best! If they are adventurous, they will love it at any age!