‪The Fall's Spa‬

تعليقات حول - ‪The Fall's Spa‬, بوروديل

‪08:00 ص - 08:00 م‬
الاثنين
08:00 ص - 08:00 م
الثلاثاء
08:00 ص - 08:00 م
الأربعاء
08:00 ص - 08:00 م
الخميس
08:00 ص - 08:00 م
الجمعة
08:00 ص - 08:00 م
السبت
08:00 ص - 08:00 م
الأحد
08:00 ص - 08:00 م
آراء الناس
‪Luxury but not 100%‬
‪زرنا ليوم منتجع صحي وكانت هذه هي المرة الأولى منذ أن تم بناء منتجع صحي جديد زار عدة مرات من قبل. عند الوصول ، تلقينا ترحيباً حاراً من فريق السبا ، بجولة وتأكيد للأوقات التي كنا بحاجة إلى أن نكون فيها. مناطق الحمامات جميل استخدمنا جميع حمامات الساونا & الاستحمام & تجمع جاكوزي كان رائع يبحث على شلالات. كنت أعرف أنه كان هناك شريط "شامبانيا" ولكن كان مخيبا للآمال بعض الشيء ، إنه لطيف ويقدم الشمبانيا ولكنه مجرد شريط سبا. لقد انتظرنا علاجاتنا في غرفة الاسترخاء ، دافئة وفاخرة للغاية ، وكان لدينا تدليك للوجه والوجه كانا على ما يرام ولكن لم تكن رائعة بشكل مفرط أتذكر أنهما كانا أفضل في المنتجع الصحي القديم. تتميز الغرف بأنها خفيفة جدًا حيث فقدوا الإحساس بالرفاهية ، وأنا لست من المعجبين عندما يبيع لك الموظفون المنتجات بعد ذلك ، لكن يبدو أن كل مكان يفعل ذلك. كان شاي بعد الظهر في مطعم lakeview ، فحص موظفو المنتجع أننا استمتعنا بعد الظهر وأشاروا إلينا في الاتجاه الصحيح نحو الفندق الرئيسي. في هذه المسيرة القصيرة ، حصلنا على التأثير الكامل لعيد الميلاد ، وكانت جميع الأضواء والديكور رائعة. لسوء الحظ ذهب إلى أسفل قليلا بعد هنا. كان هناك عدد قليل من الأشخاص الآخرين يجلسون في بار الصالة ومنطقة المكتبة ، لكننا وضعنا في المطعم الفارغ تمامًا ، وشعرنا بالغرابة لأننا الشخصان الوحيدان ، بمجرد أن أحضر الموظفون الطعام حتى اختفوا. المطعم هو المجال الوحيد الذي عفا عليه الزمن ، لم يتلقى ريورب الذي هو ملحوظ. جلسنا على طاولة لشخصين نبدأ بهما ، كان من المستحيل وضع كل شاي بعد الظهر والشاي والقهوة والمياه وما إلى ذلك. لقد انتهى بنا الأمر بنقل العناصر على طاولة احتياطية. لماذا لم يتمكنوا من وضعنا على أحد طاولات قطع الغيار الكثيرة التي لا أعرفها؟ لم يكن شاي ما بعد الظهيرة رائعًا ، فقد شعرت أنفينيتلي "بأخر يوم من اليوم". شطائر الحجم اللائق ولكن لحم الخنزير & السلمون لم يكن الطازجة. جميع الكعك باستثناء واحدة كانت صغيرة ، أفترض أننا يمكن أن نطلب أكثر باستثناء أنه لم يكن هناك موظفين يسألون ، فقد اختفوا ، وكنا وحدنا! لقد حصلت على اثنين من الكعكات ذات الحجم الكريم ولكن كل ما يكفي من المربى والكريمة لشخص واحد والذي يريد أن يملأ الكعكات! في النهاية نهضنا وخرجنا ، لم يسأل أحد عما إذا كان كل شيء لطيفًا ، وقتًا جيدًا ، إلخ ، حيث لم يكن هناك موظفون ، مهجورون تمامًا! قليلاً من يخذل من فترة ما بعد الظهر في المنتجع الصحي.‬

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المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
98 على بُعد 5 كيلومترات
معالم الجذب
50 على بُعد 10 كيلومترات

4.0
10 تعليقات
ممتاز
‪5‬
جيد جدًا
‪2‬
متوسط
‪2‬
سيئ
‪1‬
سيئ جدًا
‪0‬

burghglobetrotter
‪Carlisle‬, UK40 مساهمة
‪Heaven !‬
‪Absolutely lovely. The spa is so modern,clean,relaxing with lovely friendly staff.
My sister and myself did a spa day, use of spa facilities ,lunch and treatment.
Everything was explained to us, gowns and towels provided. Lovely grounds over looking the lake . The hotel was beautifully decorated for Christmas.
We felt totally spoilt and relaxed and we would definitely return.‬
كُتب بتاريخ 25 نوفمبر 2021
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Emily1993
21 مساهمة
‪10/10! Must visit‬
زوجان • يوليو 2021
‪I couldn’t recommend the Falls spa enough, we visited on Thursday and had the derwent delight package.
From start to finish the whole day was fantastic.
I used to work in a Spa myself and have high standards when visiting others, I also find it hard to relax in treatments but the falls spa blew any concerns out the water.

The location has stunning scenery, we were lucky with the weather being hot and spent a lot of time in the incredible hydro pool. We tried out all the steam rooms and saunas which were great!
Changing rooms were clean and had luxurious Elemis toiletries.

We then had our treatments, a full body shea butter massage, the couch was heated and helped make me feel cosy. My therapist Naomi was fantastic, perfect pressure and I even dosed off!

I could go on and on about how brilliant the day was but I will leave some photos instead. 10/10 from me and would recommend the visit‬
كُتب بتاريخ 19 يوليو 2021
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Pippaoakley
‪Richmond‬, UK42 مساهمة
‪Spa facilities amazing but customer service shocking‬
‪The spa facilities are amazing but the service is shocking from start to finish. I first emailed and was told there was availability I then rang and left a message at 4pm on a Saturday, they didn’t ring me back until 12pm Sunday which the availability they had for the date I want has gone.

I then rang again the following week and it took me 4 times to get through this was at 11am on a Friday morning, when I explained the spa package the lady wasn’t very confident to which package I wanted she took my card details and I thought that’s great it’s booked. Then I receive a voicemail that my card details didn’t go through which I thought was strange as she should of put it through there at then as I was on the phone as saving details is against GDPR. It then took me 7 times ringing that day and I never got through I then rang again Saturday and nothing. I finally got through on the Sunday and the lady then said yeah those card details are what we have and have gone through. I thought this was bad as where did they save these card details for anyone to have access to?

I arrived at the spa and the spa looks amazing, we were given consultation forms to fill out then given our robes and towels we weren’t shown around the facilities just left to work them out ourselves. I don’t think the ice fountain was working but there wasn’t a sign saying it wasn’t working. The facilities are amazing and lovely, we went back to reception to be shown where to go for treatments and the therapists are lovely and the facial and scalp treatment I had was amazing, the therapists are very attentive and give a great service!

Once we had finished In the spa we had lunch booked, we went to reception to say we had lunch and they didn’t seem bothered. I said we have lunch booked they were like oh do you? When I expected them to know what we were booked for they never asked if everything had been okay for us it just seemed they didn’t care. The Asian restaurant was lovely the service was loads better and they asked us loads of times if we were okay I thought they provided a great service and my friend is picky with food and they were lovely to her.

The facilities are amazing but the customer service needs work, and also breaking the law over GDPR regulations isn’t great. I would recommend the restaurant and the therapists were great with their treatments but reception needs work‬
كُتب بتاريخ 8 مارس 2020
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Karonus
‪Workington‬, UK41 مساهمة
‪Birthday spa day‬
العائلة • يناير 2020
‪Treat for my 50th birthday from my daughter. Spa really nice and facilities all excellent. Disappointed in signature massage. Expected full body and didn't include front of legs or arms and only lasted 45 mins. But still enjoyed the day‬
كُتب بتاريخ 21 يناير 2020
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joanne220452
‪Lake District‬, UK6 مساهمات
‪Luxury but not 100%‬
‪We visited for a spa day this was this first time since the new spa had been built having visited many times before.
Upon arrival we got a warm welcome from the spa team, a tour & confirmation of what times we needed to be where.
The spa areas lovely we used all the saunas & showers & the Jacuzzi pool was fab looking out over the fells.
I knew there was a 'champagne' bar but was slightly dissapointed, it's nice & does serve champagne but it is just the spa bar.
We waited for our treatments in the relaxation room, very warm & luxurious, we had a back massage & facial which were ok but not overly great i remember them being better in the old spa. The rooms are very light they lost the luxury feel, & im not a fan of when the staff sell you the products afterwards but everywhere seems to do this.
Our afternoon tea was in the lakeview restaurant, the spa staff checked we'd enjoyed the afternoon & pointed us in the right direction towards the main hotel. In this short walk we got the full xmas effect, all the lights & decorations looked great.
Unfortunately it went slightly downhill after here. There were a few other people sat in the lounge bar & the library area but we were placed in the completely empty restaurant, this felt odd us being the only two in, once the staff had brought the food even they dissapeared. The restaurant is the only area that looks outdated, it didnt receive the refurb which is noticable. We were sat on a table for two which is tiny to start with, trying to fit all the afternoon tea, tea/coffee, water etc all on was impossible & we ended up moving items onto a spare table. Why they couldn't have put us on one of the many spare tables i don't know?
The afternoon tea wasn't great, it definatley had a 'last one of the day' feel to it. Decent sized sandwiches but the ham & salmon wasn't the freshest. All but one of the cakes were TINY, i suppose we could have asked for more except there were no staff to ask, they'd dissappeared, we were completely alone! You got two decent sized scones each but only enough jam & cream for one scone & who wants to fill up on scones! In the end we got up & walked out, no one asked if all was nice, good time etc as there were no staff, completely deserted! Bit of a let down from the afternoon in the spa.‬
كُتب بتاريخ 30 نوفمبر 2019
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lucuss66
‪Cumbria‬, UK17 مساهمة
‪Lovely spa - but the staff need to keep the changing rooms tidier‬
زوجان • أكتوبر 2019
‪I visited the spa last week on the twilight offer...the spa is lovely, but the ladies changing room was messy: I’m not sure if they were short staffed or the staff just weren’t bothered, but the changing rooms weren’t checked regularly. There were used dressing gowns and flip flops left all over the place. Further, all 3 of the shower gel dispensers in each of the showers were empty and I had to ask for them to be refilled before we could use them.

Not a huge gripe in the grand scheme of things I know, but I left feedback at the end of my visit (on the feedback form provided) including my email address, but haven’t received any sort of response - or acknowledgment of my disappointment. For nearly £100 per couple to visit the spa on this offer, I don’t really think this is really acceptable..hopefully the staff will be instructed to ensure this doesn’t become a persistent issue for other visitors.‬
كُتب بتاريخ 29 أكتوبر 2019
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Cerys C
7 مساهمات
‪Amazing day spa‬
‪We had a morning session at the day spa as part of our holiday in Keswick and it was fantastic! Amazing facilities, we loved it and felt so relaxed afterwards. Great value for money, would love to return.‬
كُتب بتاريخ 17 أكتوبر 2019
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greenclaws82
‪Whitley Bay‬, UK20 مساهمة
‪Missing the finishing touches‬
الأصدقاء • أكتوبر 2019
‪This could be an amazing spa but it’s let down by the basics. Fantastic setting with stunning views and gardens. Lovely areas like the relaxation room with fire and the champagne bar. However visited twice and both time it lacked basics like cleanliness. Most recent visit, the changing rooms (ladies) which are small to start with were a mess with disused towels and flip flops all over the floor and benches. We were there for a good few hours and the towels on the floor when we first arrived were still there when we left. The showers looked like they’d not been cleaned properly for years and the spas not been open that long! The relaxation area had crumbs all over the floor and there were dirty plates and cups left lying around. The pool area had discarded glasses left. The pool floor at the jacuzzi end was also loose. Such a shame for a spa that’s obviously had money and effort spent on it. ‬
كُتب بتاريخ 5 أكتوبر 2019
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SheilasWheels
‪Cockermouth‬, UK339 مساهمة
‪Amazing Spa Day‬
سبتمبر 2019
‪I'd been to the old Falls Spa which was a bit dated, but had looked forward to trying out the new Spa. My Sister-in-Law's birthday gave me a good excuse. The spa is just stunning. The décor is amazing, mirroring the colours of the fells and lakes outside. Everything is spotlessly clean. The reception staff are lovely and welcoming and gave us a good tour. There are various sensory rooms, steam rooms, aromatherapy rooms, sauna but the best of all is the heated outdoor infinity pool with views over the lake and fells. It is stunning. Deep enough to have a swim, but with lots of places to lounge, You can have a glass of champers too as there's a champagne bar. Indoors there are lovely heated tiled loungers and cushioned sunbeds. We had a spa day which included a treatment and that was lovely, a real treat with great therapists, The relaxation room is gorgeous with views out to the fells and a cosy fire, lovely chairs and snuggly blankets to curl up in. Our day ended with a fabulous lunch in the brilliant Mizu pan Asian restaurant which we loved. I can't wait for the next birthday to go again!‬
كُتب بتاريخ 28 سبتمبر 2019
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BarryD974
‪Chester Moor‬, UK513 مساهمة
‪Fantastic Spa‬
أغسطس 2019
‪We used the spa here on a very wet rainy afternoon in August. However the dreadful weather enhanced our experince of the various rooms and particularly the outdoor heated pool. The spa was spotlessly clean throughout and staff were helpful and friendly. All in all this was a great visit even though we didn't have any of the luxurious treatments on offer!‬
كُتب بتاريخ 20 أغسطس 2019
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