Dear Des Thank you for taking the time to post a review of your visit. I am truly sorry that your trip was spoilt by one of our staff members. We pride ourselves on our friendliness and good customer service so this is very disappointing to us. We will be discussing this matter with the guard involved. I would be grateful if you could contact us at steam@ravenglass-railway.co.uk so we can discuss this incident further so I can take steps to ensure it does not happen again. Once again thank you for taking the time to post the review. Whilst it is not something we want to hear it does enable us to do something about it. Kind regards Stuart @ R&ER

Thank you for taking the time to post your wonderful review. It is really pleasing to read that you had a wonderful time when you visited. Its good to see that you took the opportunity to visit one of our local pubs too. Once again thank you for taking the time to post your review and we hope to see you again soon. Kind regards Stuart @ R&ER

Thank you for posting the review of your boxing day visit. It is really pleasing to see that you had a really lovely train ride and that the complimentary festive refreshments were well recieived. Once again thank you, and we will look forward to welcoming you back to the railway again in the future. Kind regards Stuart @ R&ER

Thank you for sharing your photos and your wonderful review. It looks like you walked up the Eskdale Trail from Ravenglass to Dalegarth. This is a great way to explore Eskdale and see some of the hidden gems of the Western Lake District. November can be quite a strange time to visit as some of the local hostelries go to winter opening times but it is good to see that our cafe provided you with essential rations! The afternoon trains back to the coast at this time of year offer really stunning light effects and the low sun really brings out the autumn colours. Once again thank you for your review and photos and we will look forward to welcoming you back to the railway again in the future. Very best regards Stuart @ R&ER

Thank you for your superb review and sharing the photos of your visit. It looks like you had a super time. It is great to read that you found the staff to be enthusiastic and helpful. The staff are made up of both paid staff and volunteers and I know they will be pleased that you appreciated the effort they put in to ensure everything is beautifully presented. Better still is that you still had a great time on what we a particularly grim day weather wise. Once again thank you and we hope to see you at Ravenglass again soon! Kind regards Stuart @ R&ER

Dear Sam Thank you for taking the time to post the review of your recent visit to us. Travelling in "Joan" is a really special experience. On the journey to Dalegarth you can see what our drivers are doing on the locomotive and on the way to Ravenglass you get to see the mountains disappearing into the distance...magic! The railway is something of a haven for flora and fauna and as you found as well as farm animals you can see birds, occasional deer and if you are very lucky red squirrels. Once again thank you for your review and we will look forward to seeing you here at the Ravenglass & Eskdale Railway again in the future. Kind regards Stuart @ R&ER

Thank you for posting your review and sharing your photos of your Cream Tea and Steam experience for two. Thank you too to your daughter for treating you! I am glad to read you enjoyed your Cream Tea and found in tasty. Autumn is one of the best times to ride on the railway. The autumn colours of the landscape are really brought out by the golden sun you get at this time of year. It good to see you found time to visit Ravenglass Railway Museum. This attraction which is run by an independent charitable trust really helps set the scene about the history of our railway. Once again thank you for your review and we hope to welcome you have to the railway again in the future, Best regards Stuart @ R&ER

Thank you for your wonderful review and praise relating to our railway. I am pleased that you felt the experience we offer to be of exceptional value. It is not cheap sending old steam engines up a steep railway or maintaining the 7 miles of infrastructure we are custodians for. Ravenglass Railway Museum is, as you found, to be well worth the visit and really helps set the scene of the railway and industry in this sleepy part of the Western Lake District. Once again thank you and we will look forward to welcoming you back to the Ravenglass & Eskdale Railway again in the future. Kind regards Stuart @ R&ER

You certainly have a brave Sat - Nav! Thank you for taking the time to post a review and photos of your recent "Grand Tour" of the Western Lake District. Your Sat - Nav definitely treated you to some of the best views the lakes have to offer. "Joan" certainly gives the opportunity to see our railway from a different perspective and the large viewing windows do help you appreciate the scenery in all weathers. We do endorse your advice that this road trip, with a trip on our railway is well worth doing, but do allow enough time to appreciate it. Once again thank you for posting your review and we hope to see you at the Ratty again on further adventures in Cumbria! Kind regards Stuart @ R&ER

Thank you for taking the time to post a review of your recent visit. It is really pleasing to see that both you and your dogs enjoyed the trip! I will make sure your kind words are shared with our paid and voluntary staff. Once again thank you and we hope to welcome you back to the Ravenglass and Eskdale Railway again in the future. Kind regards Stuart @ R&ER