‪Riverside Ice and Leisure Centre‬

تعليقات حول - ‪Riverside Ice and Leisure Centre‬, ‪Chelmsford‬

‪06:15 ص - 10:00 م‬
الاثنين
06:15 ص - 10:00 م
الثلاثاء
06:15 ص - 10:00 م
الأربعاء
06:15 ص - 10:00 م
الخميس
06:15 ص - 10:00 م
الجمعة
06:15 ص - 10:00 م
السبت
06:15 ص - 07:00 م
الأحد
06:15 ص - 07:00 م
آراء الناس
‪How not to run a business in 2022.‬
‪مايو 2022‬
‪أتيت إلى هنا لسنوات مع أطفالي لدروس السباحة. يعاني ابني من اضطراب طيف التوحد مما يعني أحيانًا أن هناك حاجة إلى نهج مختلف عندما يتعلق الأمر بتعليمه الأشياء. منذ التجديد وإعادة الفتح ، فقد هذا في مكان ما. المنقذون مفيدون بشكل عام على الرغم من أن البعض لديهم مواقف عندما تتساءل عما يفعلونه. موظفو الاستقبال فظيعون بشكل عام - فظ ، مفاجئ ، غير ودود - لقد كان الأمر كذلك منذ شهور. بصرف النظر عن زوجين من الأحجار الكريمة ، فإن معلمي السباحة بشكل عام فظ ، وبغيض ، وحقهم الذاتي ، وغير متعاونين. لقد تم تجاهلي ، وتجاهلي ، والصراخ في وجهي ، وإضاءة الغاز ، ونظرات قذرة لتقديم شكوى وغيرها الكثير. وهم يتساءلون لماذا أشعر بالانزعاج من تصرفاتهم الغريبة في بعض الأحيان. إنهم عمومًا يعملون لحسابهم الخاص والعديد من الوظائف الأخرى ، أعتقد أن هذه ليست في خدمة العملاء أو التعليم. كان لدى ابني مدرسون جيدون في بعض الأحيان ، لكن يبدو أنهم يقومون بتناوبهم كل بضعة أشهر. لذا فإن أي اتصال هادف يقوم به يختفي بسرعة كبيرة. كما أنه يعاني من مشاكل تتعلق بالثقة ، ونحن كآباء نحاول مساعدته فيها. وقد تفاقم هذا بسبب معلمه الحالي ، الذي يبدو أنه ليس لديه أدنى فكرة عن كيفية التحدث إليه أو ما يجب فعله معه. إنه يتحدث عن مجلدات أن المتدرب جاء في الأسبوع الآخر وكان أفضل بـ 100 مرة من الشخص المعتاد. إذا كان لديك طفل من ذوي الاحتياجات الخاصة أو يحتاج إلى نهج مختلف لإشراكهم وتحفيزهم ، فلن أحضرهم هنا ، بل اذهب إلى مكان آخر. لقد أثرت مخاوف مع منسق السباحة ، عبر الهاتف وعبر البريد الإلكتروني ، ولم أجد أي رد. أشعر بالاشمئزاز من الطريقة التي عاملوا بها ابني وأنا. إنه يكره الذهاب إلى هناك الآن ، لذلك سنضطر إلى الانسحاب قريبًا ، بعد محاولة المثابرة لفترة. كما قال آخرون ، إنه مبنى جديد لامع وبه مرافق جيدة ، إنه مجرد عار على الأشخاص الذين يديرونه وموظفوه. بالإضافة إلى الموقع ونظام الحجز مروعان. باختصار ، تجنب فقط! !‬

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المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
309 على بُعد 5 كيلومترات
معالم الجذب
34 على بُعد 10 كيلومترات

3.0
104 تعليقات
ممتاز
‪20‬
جيد جدًا
‪22‬
متوسط
‪22‬
سيئ
‪15‬
سيئ جدًا
‪25‬

Andy
مساهمة
مايو 2022
‪Been coming here for years with my children for swimming lessons. My son has ASD which sometimes means a different approach is needed with him when it comes to teaching him things. Since the renovation and re-opening this has been lost somewhere.

The lifeguards are generally helpful although some have attitude when you question what they are doing. The reception staff are generally awful - rude, abrupt, unfriendly - it has been that way for months now.

Apart from a couple of gems, the swimming teachers are generally rude, obnoxious, self entitled, and unhelpful. I have been ignored, grunted at, shouted at, gaslit, given filthy looks for making a complaint and many more. And they wonder why I get annoyed with their antics on occasion. They are generally freelance and many work other jobs, I'm guessing these aren't in customer service or education.

My son has had good teachers sometimes, but they seem to rotate them every few months. So any meaningful connection he makes is gone very quickly. He also suffers with confidence issues, which we as parents are trying to help him with. This is exacerbated by his current teacher, who seemingly has no clue how to speak to him or what to do with him. It speaks volumes that a trainee came in the other week and was x100 better than the usual person.

If you have a child with special needs or who needs a different approach to engage and stimulate them, I wouldn't bring them here, go elsewhere. I have raised concerns with the swimming co-ordinator, both over the phone and via email, had no reply. I'm pretty disgusted with how they have treated my son and myself. He hates going there now, so we will have to withdraw imminently, after trying to persevere for a while.

As others have said, it's a shiny new building and has good facilities, its just a shame about the people who run it and staff it. Plus the website and booking system is horrendous. In summary, just AVOID!!‬
كُتب بتاريخ 14 مايو 2022
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Tris H
‪Chelmsford‬, UK32 مساهمة
بمفردك • أبريل 2022
‪Joined 2 weeks ago to try and get back into shape, been to the gym 5 times now found reception staff so helpful, I called ahead for the gym into and explained caught in traffic and she was great, even made sure they slotted me in. Facilities good, lots of normal people working to improve themselves. Never had to wait for equipment.‬
كُتب بتاريخ 4 مايو 2022
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Venture
مساهمة
بمفردك • فبراير 2022
‪Facilities most wonderful but reception staff most terrible! they are just a bunch of rude people out their at reception desk fully supported by another bunch of
‘seniors’ who are also rude but slightly better. Would give 5 star the facilities and individual instructors and Life guards.‬
كُتب بتاريخ 18 فبراير 2022
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Love is Love
مساهمة
العائلة • فبراير 2022
‪The booking system is the worst system I have ever come across. Dreadful, Dreadful.
I gave up.
Who ever designed it needs to get a new job.‬
كُتب بتاريخ 15 فبراير 2022
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rocdodger
‪Essex‬, UK79 مساهمة
ديسمبر 2021
‪What an amazingly terrible booking system. Cannot book session for my son and myself using my account, have to create a second account........... for a 6 year old?!? Don't think kids that young are allowed credit cards to pay on-line!‬
كُتب بتاريخ 30 ديسمبر 2021
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Emily S
‪Rayleigh‬, UK116 مساهمة
العائلة • ديسمبر 2021
‪Booking system complicated, confusing & to be honest will stop people using the centre! I booked for a family fun swim, had to sign up for a leisure card, I could book for a family swim on one card but you can’t book for say 1 adult 2 children or 2 adults, one child etc. The actual swimming was excellent, clean, good floats & flume open. Went in the cafe afterwards which was nice but impossible to hear staff behind inch thick Perspex. Picked up
my leisure card on leaving but not quite sure of the point of it & overheard lots of queries & people confused with booking etc.‬
كُتب بتاريخ 28 ديسمبر 2021
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Coffee Lover
‪Chelmsford‬, UK7 مساهمات
بمفردك • يوليو 2021
‪Wanted to swim was told by desk staff to book online couldn’t find how to book online without filling out pages and pages of information would’ve been quicker to dive in the river for a swim!‬
كُتب بتاريخ 4 نوفمبر 2021
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Lulabel
مساهمتيْن
العائلة • سبتمبر 2021
‪We booked a family fun session with flume but the flume, the main attraction we had driven so far to see was closed with no warning. We were not told on arrival or at anytime or opportunity before our very excited children ran into the pool. What an unbelievable disappointment. The manager stated the the flume wasn’t the main part of the swim and that the inflatables were the attraction but that is simply not true. At no point in the booking system when you book the family fun swim does it warn you that the flume may not be working. It seems the pool is run in skeleton staffing and what could be a great family place to visit is simply let down by the staffing from the manager to the very rude reception who was shouting at poor people visiting. Shocking. I asked a refund which I was given but what a let down.‬
كُتب بتاريخ 26 سبتمبر 2021
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spiggy5
‪Galleywood‬, UK55 مساهمة
سبتمبر 2021
‪The booking and IT system is atrocious. I was told because I had an Icloud email address I wouldn’t be able to use the website as, Icloud wouldn’t allow riverside access, whatever that mean🤔I have never heard of Icloud not allowing access, have never had this problem before, and can not understand the explanation as riverside is a gov.Uk website and I have used other gov.Uk addresses and have never had this problem.

You can only do an activity if you register for a Lite card which is yet another piece of plastic that apart from scrapping the ice of your window screen, which is becoming less due to global warning, you can’t use it again.

Riverside cost a fortune to build and it is certainly not user friendly for the people of Chelmsford and the surrounding area.
Some people just want to be able to swim when they want for their chosen exercise, not jump hoops before we can even get in the pool.

When the staff are saying don’t use the website as it is useless, down load the app, that comes to something,
Come on Chelmsford council sort it out, it shouldn’t be that difficult.‬
كُتب بتاريخ 6 سبتمبر 2021
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Lesmas123
‪Chelmsford‬, UK111 مساهمة
يوليو 2021
‪to start you cannot book online unless you have a membership card, I phoned and the person found my records and said she could book tickets for a family fun session, it took ages to book but eventually she said that was all done and its for 4 people, I said there is only one adult and one child and was told no you have to book for 4 people, is this discrimination against small families ??? what a total joke and usual chelmsford council rip off they seem to think everyone in Chelmsford has tons of money ,19,70 for 2 of us to join a ONE HOUR family session, sadly I didnt think and went ahead with the transaction but looking round this is almost double a lot of other family fun swims. lets hope we have a lovely time and the money is worth it but I will not use again‬
كُتب بتاريخ 28 يوليو 2021
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