‪The Spa at Forest Pines‬

تعليقات حول - ‪The Spa at Forest Pines‬, ‪Broughton‬

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3.5
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20Louise14
‪Kingston-upon-Hull‬, UK61 مساهمة
الأصدقاء • فبراير 2022
‪Very questionable ‘Spa day’ ……
Booked a spa day including treatment and lunch today (sat 26th feb)

Firstly I cannot fault the staff, everyone we came across were lovely however for anyone looking to book a spa day stay clear of this one!!

The pool was dirty, water bottles and used cups thrown on the side and just left all day, paint peeling everywhere and everywhere just looked like it needed a good clean. The pool was over run with young kids, it was like a family hour at a council run pool, only it wasn’t just the hour it was ALL day! The kids were in the steam run and jacuzzi- this is not on for adults paying for a ‘spa day’. They advertise pool loungers to sit and relax on, only there is a very small handful and just like being in Benidorm everyone puts towels and belongings on them so you don’t have a chance getting to sit on one and ‘relax’

We ended up leaving the pool / ‘spa’ area after 30 minutes and went and sat in the reception area just to get some peace.

Lunch was included which was served in the hotel restaurant - advice for anyone attending a ‘spa day’ here - get changed from your robes as you have a small walk around the outside of the hotel to go through the main entrance and your sat in the main restaurant, you would look very odd and I imagine feel uncomfortable being sat amongst guests if you was just in your robes. (Luckily we got changed) menu limited, 2 salads and a flat bread was the choice… (no vegetarian options). We was sat on a table for two which was probably designed for children it was that low. The toilets to the main restaurant were disgustingly dirty - - all blocked and unusable!!

On our return to the spa area we had 2 hours to kill before our treatments, the relaxation room is near the main reception so we went in there, relaxation obviously doesn’t feature in this room. Basically a free for all, cork screws on the floor, used gin glasses on the side, tissues etc all lying around. The women who was in there at the same time as us was so loud. We left this room and again found ourselves sat in the main reception area.

Thank goodness the treatments were great!! Charlotte & Erin did our treatments and both girls are fab, really lovely and the treatments we had were fantastic and really was the best part of the
day.

As the day went on the hotel guests are able to use the facilities and it really is just leisure facilities - this is NOT a spa and should not be selling spa day packages!‬
كُتب بتاريخ 26 فبراير 2022
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Susan U
‪Kingston-upon-Hull‬, UK8 مساهمات
فبراير 2022
‪Rude manager no where to sit lounge other than a little dark room away from main facilities full of children in all facilities ‬
كُتب بتاريخ 22 فبراير 2022
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Lindsey B
Rotherham101 مساهمة
‪Excellent spa day! Wow what can I say. I booked myself and my sister in for the well needed Serenity Spa Day. Serene is exactly how I would describe my experience.

The treatments were amazing with friendly and attentive staff. I particularly loved my back scrub and massage. It is the best massage I have ever had. My sister enjoyed hers too. We then sat in the retreat for a while to relax which was lovely and warm.

We then went to the pool, steam/sauna rooms and jacuzzi. Facilities were lovely and clean. It made for a relaxing day. The sunshine streaming in made me feel like we were on holiday for a while. The only downside were a couple of children in the pool. I would just suggest separate times for spa experiences and families.

After that we went for the lunch which was included and it was just tasty. A lovely homemade tomato soup, chicken Caesar salad and sticky toffee pudding. The pudding cost a bit extra but the pudding included in the price was a lovely fruit dish. A glass of bubbly came as part of the deal, we just swapped ours for soft drinks.

All in all, an absolutely fantastic spa day and we will be back! Fairly priced and a lovely setting. Thank you!‬
كُتب بتاريخ 1 فبراير 2022
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sandie K
لندن, UK275 مساهمة
ديسمبر 2021
‪Very comfortable beds , clean rooms helpful staff but the menu isn’t always what it seems , eg as for a Eton mess and actually it’s fruit in a nest.‬
كُتب بتاريخ 27 ديسمبر 2021
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lauren
4 مساهمات
‪Had a wonderful spa day here! The packages are great value, even though we forgot to go back for our pudding! But our visit was made by the spa ladies. They were all super friendly and lovely especially Lily! I would request her for every treatment if I could. She made me feel so relaxed and welcomed, 100% the best massage I’ve ever had. Thank you so much Lily, you made our day👏🏼‬
كُتب بتاريخ 16 ديسمبر 2021
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RachieShillito
دونكاستر, UK291 مساهمة
الأصدقاء • أكتوبر 2021
‪Had a lovely relaxing morning with 2 treatments - both which were great! The products were lovely and smelt amazing! Was slightly disappointed entering the pool area to find it loud noisy and full of children slashing about, not what I expected at a spa! Not very many loungers around the pool, the jacuzzi wasn’t working, the ice room was basically a ice bowl. Lunch was disappointing and miles away from the spa, was told it was ok to wear our robes but when we got to the restaurant- it was the hotels bar too so felt very uncomfortable - food choice was very limited and the ‘mixed berry fruit pot’ was still frozen!
Overall the spa had everything, was clean and good choice of treatments - I had a great time catching up with the girls but for the price I wouldn’t return quickly.‬
كُتب بتاريخ 26 أكتوبر 2021
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‪The first SPA day we’ve been to that made me feel more stressed than relaxed.
Arrived having never been to the place before & just got given a robe ( that fitted a small child) & a towel & asked to select our treatments to look forward to in the afternoon. Then only got told where the changing rooms were & nothing else!
Changed & used the gym which was pretty good.
Then looked forward to the SPA or should I say the gene pool that had an eclectic mix of chromosomes. Having tried to reserve a sun lounger which was basically like getting up early at a German holiday resort! No chance of using them.
The sauna and steam room were barely able to swing a cat in. The changing rooms & poolside were not cleaned at all during the day. The place had also been over booked for the size just to rake in the money!
After the disappointing morning then on to lunch & our glass of Prosecco which was lovely the poor choice of lunch was given to us with plenty of attitude from the waitress. Having asked if we could just have a sandwich & being told that is it. After ordering our additional chips & Prossecco at extra cost we left the attitude & the limited menu for our treatment which I was looking forward to a deep tissue massage.
Having stripped & readied myself I for the big massage I was left sorely disappointed with my wife applying more pressure with the factor 50 on holiday.
Anyway one last dip in the gene pool, again no German sun loungers available before a final dip in the hot tub with the Russian princesses taking their selfies.
Thanks but no thanks never again.‬
كُتب بتاريخ 19 أكتوبر 2021
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Familienweltreise
جران كناريا, إسبانيا244 مساهمة
أكتوبر 2020
‪The Spa war immer sehr einladend um die Zeit dort zu verbringen. Die stündlichen Slots waren so schnell vorbei. ‬
كُتب بتاريخ 6 أبريل 2021
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Ann H
ليستر, UK36 مساهمة
الأصدقاء • سبتمبر 2020
‪Sharing the Champagne in our room with our friends. Enjoying a nice evening meal ,and being served by very pleasant and helpful staff.‬
كُتب بتاريخ 12 سبتمبر 2020
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lee d
‪Scunthorpe‬, UK11 مساهمة
ديسمبر 2019
‪Was a member for 6 years but have seen it go downhill in that time it needs serious investment to bring it up to what it markets itself as. After 7 days in which the steam room, jaquzzi & sauna all broke, taking ages to fix, unsupervised kids in after time, yobs running riot around the pool, some nights I would go in to relax and end up coming out more wound up than when I went in, so I decided to quit. All I got was the standard e-mail. sorry your leaving, is there a problem, your membership finishes on 31/12/19, no phone call or contact after all those years. Was going to pop back now and again and pay in but after how I was treated by a personal trainer, no chance.
I was using an external personal trainer that used to work there, after my membership expired I had three more sessions to do. As I had paid £20 (50% going to the spa) per session we could contine them at Pines. After the first session I decided to go and have a chat with the members, who are now good friends, round the pool, only to be approached by another PT, quite aggressive, shaking their head telling me that I was not allowed round the pool. To which I pointed out I had paid to be in there, to be told that my £20 only allowed me in the gym, either pay another £16 or get out! I then pionted out how much I have paid therm in the last six years so maybe I could have half an hour catching up with members who are now friends to be told again, £16 or get out. At this point I could not be bothered to argue so left to find the PT hiding behind a door until I left, how sad.
And that just sums up what this place is about, give us your money but with no reinvestment in the place and it sadly needs it. We have been promised new changing rooms for the last year, the gym is tired with equipment breaking and we went 9 weeks last year without a steam room while someone decided wether or not to spend the money on fixing it and even now, 7 months later it is still not working right. The jacuzzi still has no proper back jets from when it was fixed 6 months ago. The ice machine keeps breaking like the shower round the pool. I, like everyone else in there just got fed up of complaining about things breaking and taking ages to fix with no apology, just feel after my PT experience I am glad I have gone and will not be setting foot in there again!
If you still want to join I suggest you do a taster or a month before committing to a 12 month contract to see for yourself.‬
كُتب بتاريخ 19 يناير 2020
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