Dear barbaracollins1, thank you for leaving a fantastical review of our splashtastic Alton Towers Waterpark! It's amazing to hear that you thought our waterpark is very good for all ages! We hope to see you again soon for another splashtastic time! Best Wishes Will Customer Services Alton Towers Resort

Dear Lisa R, wow! What a wonderful 5* review of our splashtastic Alton Towers Waterpark! It's so lovely to hear that you and your children enjoyed our lazy river and our outdoor pool! We do hope to welcome you back for another splashtastic visit! Best Wishes Will Customer Services Alton Towers Resort

Hi Heath S, We are so glad to hear that you had such a splashtastic time! See you again soon! Kind regards, Georgina Product excellence Alton Towers Resort

Hello 899miah, Thank you for taking the time to write a reply. We are glad to hear you had a splashtastic time at Splash Landings Water park and had good fun. Also thank you for the feed back on the food we will make sure to pass it on to the restaurant management team. We hope to see you soon for more exciting adventures. best wishes- Phoebe.

Hello jodief771, Thank you for taking the time and effort to write a review, we are sincerely sorry to hear that we did not meet you and your family's expectations at the Alton Towers Waterpark. Please accept our sincere apologies that the closure of the outdoor are during your visit affected your day. We would advise visiting our "Opening Times" section of our website to find out if the outdoor area is open for the date of your visit - if unsure or it does not say do not hesitate to contact the team via social media (Facebook/Twitter DM). We will certainly be passing on your feedback to the Hotel Management Team for further review and would once more like to thank you for taking the time to leave feedback of your experience. In regards to your feedback, we would strongly suggest emailing the Customer Service Team directly to look into your feedback further on gs.feedback@alton-towers.com - we look forward to hearing from you soon! Best Wishes, Phoebe Product Excellence

Dear Formby70, Thank you for taking the time to review your splashtastic experience of the Alton Towers Waterpark! It's lovely to hear that you thought our waterpark was great and catered for all ages! It's also good to hear that our waterpark staff delivered great customer service! We do hope to see you again soon! Best Wishes Will Customer Services Alton Towers Resort

Hi Gillianjgm, Thank you for taking the time to provide us with a review of your visit to our Waterpark. We are very sorry to hear that your visit did not live up to your expectations on this occasion due to the temperature of our facilities and we will be sure to pass your feedback on to the relevant teams so that we can put any necessary measures into place to prevent this from happening again in the future. Many Thanks and Kind Regards, Kristie Product Excellence Alton Towers Resort

Hi K1614VNsarahk, Thank you for providing us with a review of your visit to our Waterpark. We are very sorry to hear that the booking process did not run as smoothly for you as we would hope and that you did not receive our usual high standard of customer service. We are very sorry to hear that you were disappointed with our cinema offering, the standard of your room at the Hotel, the business of our Extraordinary Golf and our selection and range available at breakfast. We certainly appreciate your feedback and will take this on board so that we can aim to improve on these aspects as soon as possible. We are, however, pleased to hear that you enjoyed your time at our Waterpark as well as the entertainment provided by our dedicated teams and the atmosphere at the Rollercoaster Restaurant and we sincerely hope to welcome you back for a better experience with us in the near future. Many Thanks and Kind Regards, Kristie Product Excellence Alton Towers Resort

Dear oveforever1978 Thank you for the amazing 5 star review! We hope that you had a splashtastic time in our waterpark and we hope to see you again soon! Best wishes Emma Customer Services Alton Towers Resort