‪Imagine Spa‬

تعليقات حول - ‪Imagine Spa‬, ‪Brierley Hill‬

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المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
493 على بُعد 5 كيلومترات
معالم الجذب
113 على بُعد 10 كيلومترات

3.0
47 تعليق
ممتاز
‪13‬
جيد جدًا
‪7‬
متوسط
‪12‬
سيئ
‪7‬
سيئ جدًا
‪8‬

Helena H
‪Wolverhampton‬, UK4 مساهمات
فبراير 2020
‪A group of 6 of us went here for the day and had a lovely relaxing time. It may not be as large as others but staff and regulars were friendly and helpful even giving up a lounger or 2 for us. We all had a treatment and my massage done by Celine really helped my aches and pains! The room was quiet with lovely warm towels to relax on while you are being massaged. After reading other reviews on here we took snacks which might be a good idea as there is only easy access to free drinks but you can ask for a menu and they will collect your order from the Hotel next door and bring it to you to eat apparently.The eating/drinking area isn't too large though we didn't have a problem but larger groups might. Our booking email had advised us to bring robes and slippers (which I got a bulk buy cheap off the internet) so a few of us brought robes but the towels were lovely and large so could be wrapped around to walk through the small gym area for any treatment booked anyway. We all had a wonderful day there and hope to come back soon.‬
كُتب بتاريخ 6 فبراير 2020
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Debbie R
9 مساهمات
الأصدقاء • يناير 2020
‪Spa treatments were amazing but changing room and spa facilities full of screaming kids which really spoilt the relaxation, disgraceful! Definitely not relaxing, kids jumping in the pool when you trying to swim😡‬
كُتب بتاريخ 11 يناير 2020
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Paige B
مساهمتيْن
بمفردك • نوفمبر 2019
‪Amazing deep tissue massage from lucy. Was brilliant. Just what i needed after a long week at work. Thankyou‬
كُتب بتاريخ 15 نوفمبر 2019
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Suz
مساهمة
بمفردك • سبتمبر 2019
‪Booked a half hour deep tissue massage at this faulty towers spa! Therapist was moaning she was tired & wanted to be at home rather than at work that she’d been out six nights in a row - how professional!! The noise outside the room was unbelievable, people walking past into the gym and I could hear conversations like they were in the room next to us.
As I’ve done sports & massage therapy before I knew the therapist wasn’t using the right techniques - the whole experience was that bad I thought I was on candid camera!
When the massage finished & she left the room the time on my phone was 1.18 - I left the room at 1.22 - not even a half hour - probably the only positive of it.
I didn’t bother saying anything at reception as it was a bunch of young girls who looked as unimpressed as my therapist to be at work & put it down to a bad experience.
A day later I get a spasm in my back, then a couple of days after that my whole left arm & hand down from my neck had pins & needles & eventually went numb that I couldn’t feel anything, after getting it checked out I was advised a nerve was bruised which has caused the numbness in my arm & hand - that I still have!!
I phoned & spoke to the spa manager who was defensive about his therapist saying she was one of their best (I’d hate to see their worst) he eventually apologised for the bad experience & said they would check the timings on cctv & took my number - I still haven’t heard back. I wouldn’t have bothered calling or reviewing but when it’s caused so much pain from someone doing a bad massage i thought they should be made aware & it should be addressed.

So avoid faulty towers spa with the inexperienced, unprofessional therapists as well as spa manager. You go to a spa to get pampered and relax not to be in pain two weeks later.‬
كُتب بتاريخ 14 أكتوبر 2019
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terristar
299 مساهمة
الأصدقاء • سبتمبر 2019
‪My sister & I arrived for our relaxing spa day & were very disappointed. We could not find a parking space so had to park by shops & walk. At reception we were asked to fill in a form, which we did. We hired Robes for £2 each they were ok. No-one showed us around the facilities, although we were shown to the changing rooms. The changing rooms are very cramped, if you wanted privacy there was one cubicle. We had to ask other members where the pool was. The pool was small & partly being used by children's swimming lessons. Sauna was out of use. Steam room is so tiny. Jacuzzi was nice. There is no relaxation room & to get to the treatment room you had to walk through the gym. Our massage was very good. That was the only good thing about this place. No cafe just a few chairs with a drinks machine. Sad to say, we will never return.‬
كُتب بتاريخ 19 سبتمبر 2019
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Sam
مساهمتيْن
بمفردك • يونيو 2019
‪Really helpful staff and polite. Richard sorted my massage treatment out as was delayed in traffic. Very good service. Many thanks!‬
كُتب بتاريخ 13 يونيو 2019
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vickie c
‪Ludlow‬, UK10 مساهمات
‪This was supposed to be a 16th birthday treat for my daughter and I have had to explain that the quality of a spa day is usually much much better. Perhaps it was my own fault for buying a special offer. The member of staff that greeted us hadn't a clue about the package I had bought. we weren't give the £5 voucher towards retail or the robe/ slippers (i did ask for these). The time we were given for the treatments were different to what I had booked on the phone. the 'SPA' was small, dated and shabby, with no relaxation space away from the pool. There were towels fully across the floor in the changing rooms due to wetness. The refreshments provided was a single hot drinks machine with polystyrene cups and the drinks tasted awful. The treatment room was cramped and is right next to reception and is therefore not peaceful. The treatments I had were like none I had had before. A leg massage only includes the front of your leg,she didn't remove my make up before putting oil on my face, the massage lacked consistency and professionalism, I would question her training and qualifications. She asked if I would like a hard back massage, I said yes, although I am regretting it as I am now in pain 4 hours later.on reflection I will be taking my concerns further. There is no access to the hotel without going outside and using the main entrance, so if you wanted to have food or a drink from the bar during your spa visit you would have to get dressed. The other guests were however lovely, entertaining and gave some value to our very disappointing day.‬
كُتب بتاريخ 22 فبراير 2019
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jules d
18 مساهمة
الأصدقاء • يناير 2019
‪I visited on a spa day with a friend.
The staff are very friendly but unprofessional.
The changing rooms look new and were clean but very small and it was very intimate with the other guests but that was ok as everyone was so friendly there.
My facial treatment was relaxing and smelt nice but I wasn’t told about the products after. I may have bought something.
My friend hired a robe but it had seen better days.... it had holes in it!
It’s a shame u have to go outside to the hotel to have food which means u can’t have a proper spa ‘day’ there, it’s a hotel with leisure facilities not an actual spa where u would laze around in your robe all day.‬
كُتب بتاريخ 27 يناير 2019
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Wendy G
13 مساهمة
الأصدقاء • أكتوبر 2018
‪My friend and I visited today on a Groupon offer. We had unlimited spa use plus a 30 minute treatment each. The facilities were really good and we both enjoyed the Jacuzzi and sauna.i enjoyed a lovely swim too.it was not too busy and we had a really relaxing morning. I chose the deep tissue massage and my friend the raindrop massage and were both really happy with them and can't wait to go again. Thank you for a lovely experience‬
كُتب بتاريخ 11 أكتوبر 2018
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linH400
‪Stourbridge‬, UK29 مساهمة
الأصدقاء • أغسطس 2018
‪My daughter and I recently came for our second visit to Imagine Spa for the Discover package; 2 hour use of facilities and a 30 minute treatment and were certainly not disappointed. The spa facilities are lovely and clean and relaxing. We chose the sensory back and shoulder massage which includes the backs of legs and is really lovely. Our therapist was Aliya who has a magic touch to soothe away your aches and pains. It will not be long before we book another visit. Good value for money and highly recommended.‬
كُتب بتاريخ 23 أغسطس 2018
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