‪Camelbeach Mountain Waterpark‬

تعليقات حول - ‪Camelbeach Mountain Waterpark‬, ‪Tannersville‬

رسالة من Tripadvisor
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أكثر من 3 ساعات
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المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
64 على بُعد 5 كيلومترات
معالم الجذب
17 على بُعد 10 كيلومترات
قد تتضمن التعليقات معلومات حول سلامة المسافر في هذه المنشأة.

4.0
1,101 تعليق
ممتاز
‪554‬
جيد جدًا
‪331‬
متوسط
‪102‬
سيئ
‪46‬
سيئ جدًا
‪68‬

sntte05
‪Oakhurst‬, نيو جيرسي10 مساهمات
فبراير 2021
‪Excellent have been going here for a couple of years. Kids have a Blast and Plenty to do for everyone. Would recommend it. ‬
كُتب بتاريخ 15 يناير 2022
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العائلة • أغسطس 2021
‪We had been to Camelback a couple years ago and really enjoyed the experience. This time, not so much.

While the rooms are nice, the facilities are becoming more like those Poconos resorts your parents went to for their honeymoon: breaking, broken, neglected.

The indoor park’s lazy river was closed the entire week we were there. There used to be lots of little fun features in the playscape in the center and most of it doesn’t work anymore.

No safety measures were enforced or even addressed. Most the staff was wearing masks at least. They wipe things down but that’s a moot point when the lobby is packed with unmasked kids.

We had two balconies, both of which were blocked by LOUD heavy machinery the entire week.

For the money they charge, we won’t ever be going back.‬
كُتب بتاريخ 10 سبتمبر 2021
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Dear Passport46346656180, Thank you for taking the time to share your candid review with us. We're sorry to hear your most recent stay with us fell so short of your expectations and sincerely appreciate your specific feedback on ways we could improve. Should you give us another opportunity in the future, our hope is to earn your loyalty back with the epic escape you expect and deserve. Sincerely, The Camelback Resort Team
كُتب بتاريخ 13 سبتمبر 2021
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harexpert2006
مدينة نيويورك, نيويورك50 مساهمة
سبتمبر 2021
‪We got to the park as soon as they opened it was terrific we had the whole place to ourselves pretty much we got on every single slide we wanted to at least two times by lunchtime to place started to fill up and they were lines but it wasn’t that bad it moves pretty quickly‬
كُتب بتاريخ 9 سبتمبر 2021
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Dear harexpert2006, Thank you for your all-star review! We're so glad to know you made the most of your time with us and had a fantastic experience doing so. Until next time! Sincerely, The Camelback Resort Team
كُتب بتاريخ 13 سبتمبر 2021
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GK Adventures
مساهمة
‪Outdoor park was closed due to the weather. Some indoor rides were closed. My license plate went missing from my vehicle. How do you charge a parking fee and you can't confirm if I came on the premises with the plates or not. A police report was filed. I have been here before and had a good time with the family but since Covid things have changed at Camelback. In the past I even voted for Camelback as the #1 indoor waterpark but now I see the place is just not the same.‬
كُتب بتاريخ 31 أغسطس 2021
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Dear gyselk, Thank you for your candidness. We truly sympathize with the frustration on your most recent stay and hope you will give us the opportunity to earn back your loyalty in the future as we continue to work to improve every aspect of our guests' experience. Sincerely, The Camelback Resort Team
كُتب بتاريخ 7 سبتمبر 2021
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Rachel P
4 مساهمات
أغسطس 2021
‪We were really looking forward to our day at Camelbeach. Unfortunately, much of the park was shut down due to a hurricane that happened the week before. The few attractions that were open had incredibly long lines (1.5 to 2 hours for a water slide). Someone told us that we could buy expresses passes which we did (for an additional $30 per person) but half of the slides express pass works at were closed AND the park was understaffed and there were no staff at the express lines: If our kids wanted to use the line they got to enjoy other frustrated patrons yelling insults and slurs at us. By the end of the day, the express lines were as oversold as the rest of the lines and we just gave up and left. Total waste of money.‬
كُتب بتاريخ 26 أغسطس 2021
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Dear T4343ZCrachelp, Thank you for your candidness. We're so sorry to hear your much-anticipated stay was disappointing and truly sympathize with the frustrations you describe. We appreciate knowing the specific ways you felt we could improve as we're always looking to know how to offer our guests the best possible experience, and we hope to welcome you back for the one you deserve in the future. Sincerely, The Camelback Resort Team
كُتب بتاريخ 30 أغسطس 2021
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william1NewYorkCity
new york city7 مساهمات
أغسطس 2021
‪Sugar Shack, Frozen Yogurt Shop at Camelback

After spending the day at Aquatopia, on First floor, next to the Entrance, my daughters (8 and 10 years) and I went to Sugar Shack. It was our first time at the resort and the eating was a great experience. The pizza pies were great. So was the frozen yogurt.
The best part of the Sugar Shack experience was our customer service by our server Paula. She was a breathe of fresh air and was generous yet professional. We enjoyed the experience, and she deserves a big Thank You and Praise for her exceptional service.
Thank you.
This is the first review here on Trip Advisor, but she deserves it.‬
كُتب بتاريخ 24 أغسطس 2021
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Dear William, Thank you for taking the time to share your wonderful and encouraging review! We're certain Paula will be so touched by your kind words, and it would be a privilege for us all to welcome you back soon. Sincerely, The Camelback Resort Team
كُتب بتاريخ 30 أغسطس 2021
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Climber665749
3 مساهمات
العائلة • أغسطس 2021
‪We have been coming here for years without incident. This time was drastically different. Half of the park’s water rides are CLOSED. Rented a cabana, only to be told (after waiting in line to confirm our reservation) they were not available. I was told I should see a refund in about 2 weeks. I understand some of this could be attributed to Covid and inclement weather, but this is unacceptable! If you have small children steer clear of this place! The only water pad for them is closed and bone dry! Honest business’s who value their paying customers, would alert visitors about water attraction closing! Sadly this pitiful place has scammed me out of my hard earned money!‬
كُتب بتاريخ 24 أغسطس 2021
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Dear Climber665749, Thank you for sharing your candid thoughts with us. We've truly valued your loyalty over the years and are very sorry to hear of your disappointment with your most recent stay. We sympathize with your frustrations and apologize for the inconvenience and any miscommunication on our part. Your feedback is invaluable as we work towards improving every aspect of our guests' experience, and we hope to earn back your loyalty in the future. Sincerely, The Camelback Resort Team
كُتب بتاريخ 30 أغسطس 2021
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Glenn N
مساهمة
أغسطس 2021
‪The Water park is fine. My grand childern enjoyed the day. The food in the cafeteria is terrible and extremely OVER PRICED, not worth what they charge, our lunch was $80.00 for five people and serving were very small.‬
كُتب بتاريخ 17 أغسطس 2021
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Dear glennn427, Thank you for providing us with your feedback. We are disappointed to hear that your experience was less than exceptional. We've made a note on your comments and hope to be able to show you all the best we have to offer on a future escape. Sincerely, The Camelback Resort Team
كُتب بتاريخ 22 أغسطس 2021
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Christine C
فيلادلفيا, بنسيلفانيامساهمة
العائلة • أغسطس 2021
‪I'm truly disappointed in your inadequate evacuation plan, dismissive customer service, lack of communication and poor follow thru of your staff. I was at your park yesterday with a group that included an infant, children & seniors, when the storms rolled in. Your website boasts of state of the art weather technology and still your first broadcasted intercom announcement wasn't until about 10 minutes after the first lightning strike. Sincere thank you to lifeguards that promptly evacuated the pool area. However, my gratitude  ends promptly there! There is no clear description as to what is considered "shelter". My family proceeded to the first "shelter" we could find before torrential rains rolled in. We were stranded under a fixed outdoor catering tent with what seemed like 2 or 3 other families. One which was a father with his infant separated from his wife and no way of knowing where she was in the park or of her safety. During this torrential down por that included wind gusts enough to have patio umbrellas flying across the park we were told that we needed to evacuate the park because it was not safe and we were the only ones left in the park. Stranded as we were, we asked if they had a safe evacuation for us because our vehicles were in one of the outer distant parking lots. They staff member apologized and contacted her manager. The solution was to be escorted into the nearby first aid building. Upon our arrival the staff there started insisting that we leave because we were the only ones left in the park and we had to leave. "It's just rain it ain't gonna hurt you!" & "you can't be in here!!" Were thrown at us continuously. We told said employee that we were a group of 14 with seniors and 6 terrified children one which was an infant and that we were told to come in here while 2 people from our group went to go get our vehicles. Once again in the most crude form this employee says that we can't be in the first aid building to wait outside. Luckily enough the rain began to subside and someone was able to go and fetch the vehicles which they were urged to do so without courtesy of seeing if they wanted to wait for the trolley. As soon as they head out...SAME EMPLOYEE... days for us to wait outside. Meanwhile let me just say there is a group of team members behind the stranded parties not advocating a word for either side. To my dismay, the abhorrence I'm filled with leaves me to take my stroller outside to wait for my vehicle.
Towards the end of the while ordeal yes the weather had become more subdue...although still lightening. However, the lack of professionalism and poor customer service or compassion for the guests was APPALLING!‬
كُتب بتاريخ 16 أغسطس 2021
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Dear O2843CYchristinec, Thank you for sharing your feedback with us. We are so sorry to hear of this experience as this is not at all the Camelback standard and completely unacceptable. We are very concerned with the reaction of our staff and would like to gather more information about this so that we may address directly with our team. If you are able, please send a copy of this review with you name to fdmgmt@camelbackresort.com. We look forward to speaking with you and making improvements. Sincerely, The Camelback Resort Team
كُتب بتاريخ 22 أغسطس 2021
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ENj
NJ36 مساهمة
أغسطس 2021
‪We came here with a teen and small children. Everyone had fun. Customer service here was much better than the resort. Lots to do. Great lazy river. It is a bit hilly so beware if you have a health condition that prevents you from walking up/down hills. Will return to the outdoor park.‬
كُتب بتاريخ 15 أغسطس 2021
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Dear ENj, Thank you for your 5-star review! It sounds like you and yours had a golden time soaking in the sun on our lazy river. It was a pleasure having you all and we look forward to your next visit. Sincerely, The Camelback Resort Team
كُتب بتاريخ 16 أغسطس 2021
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