Hi TravelinTexan007 Thank you for feedback on your Ruby Falls experience. We are sorry to hear that you were disappointed with your visit. Due to the natural formations along the pathway, we are unable to widen that trail without harming them. Preserving and protecting the natural wonder of the cave is our number one goal. We appreciate you giving us the opportunity to address some common misconceptions and folklore. The water source in the Ruby Falls cave is 100% naturally occurring, as it has been for thousands of years thanks to the natural watershed feeding the underground streams that make their way through the cave. Rainfall has a big impact on the springs and streams in the watershed, making the water flow in the cave weather-related. Furthermore, we recommend guests who might be particularly sensitive to tighter quarters to plan to arrive before 10AM to avoid peek crowds. When you arrive early to Ruby Falls, you get the luxury of securing an up-close parking spot and will be one of the first to explore in the cavern! Additionally, we encourage guests to purchase their timed-entry tickets online prior to visiting and choose their desired check-in time! While we are sad to know that the natural wonder of the cavern and falls didn't impress you, we hope you continue to explore the world's natural wonders, there's lots to see out there! Never stop exploring, The Ruby Falls Team

Hi 397sandran, Thank you for exploring with us and providing feedback of your Ruby Falls adventure. We are sorry to hear that you were disappointed with your visit. Our lightshow uses LED lights and is on a 7 minute timer which gives guests time to witness the beauty of the falls while also staying true to our conservation efforts. As much as we would love to have guests spend all day at the falls, we are passionate about the environment and our sustainability efforts. For guests looking for more time at the falls, we suggest our specialty tours; Extended Cavern Experience, Lantern Tours, and our new Gentle Walking Tour! More information about those tours can be found on our website. Thanks again for your feedback. We hope you continue to explore the natural wonders of the world! Never stop exploring, The Ruby Falls Team

Hi Rick H, We are so happy to know your enjoyed your Ruby Falls experience. From the ancient formations to the breathtaking falls, there is lots of beauty to discover and appreciate. During the summer months we do welcome many visitors eager to explore the cavern. We encourage guests visiting that time to purchase their timed-entry tickets online prior to visiting and choose their desired check-in time. Tours sell out quickly this time of year and purchasing tickets online is a great way to save your spot! The check-in time allows you to effortlessly check into the tour waiting area for the next available tour. Thank you again for your feedback. We hope to see you again soon! Never stop exploring, The Ruby Falls Team

Hi Julie V, Thank you for taking the time to provide feedback of your Ruby Falls experience. We appreciate your notes and will pass them along to our team. For future guests looking to explore with a limited size and laid back pace, we recommend our specialty tours; Lantern Tours and Extended Cavern Experience. We also just debuted a new tour this month, Gentle Walking Tour, which is an early-access tour featuring a slower-paced journey along the cavern trail with extra time at the waterfall. These specialty tours are after-hours and provide guests the opportunity to have more time in the cavern and at the falls. To clarify, protection of the formations and cave is a top priority at Ruby Falls. The Cactus & Candle formation is the only formation we give guests permission to touch seeing as it is no longer active. We don't support touching and damage to other formations in the Ruby Falls cavern. Oils from our hands can hinder the growth of the formations. The breakage that is seen on some formations is from the 1930s when tour guides at the time damaged stalagmites and stalactites to sell in order to provide for their families during the depression era. Never stop exploring, The Ruby Falls Team

Hi Trish O, We appreciate your review of your Ruby Falls exploration. Isn't it amazing what nature can create? Witnessing the formations and the stunning falls is truly an experience that everyone should have in their lifetime. There is always something new to discover at Ruby Falls and we look forward to seeing you again soon! Never stop exploring, The Ruby Falls Team

Hi Freedom776646, We appreciate your review of your Ruby Falls exploration. Isn't it amazing what nature can create? Witnessing the formations and the gorgeous falls is truly an experience that everyone should have in their lifetime. There is always something new to discover at Ruby Falls and we look forward to seeing you again soon! Never stop exploring, The Ruby Falls

Hi jlatreille13, We agree, there's nothing like witnessing a beautiful waterfall at the end of an awesome adventure! We like to imagine that's how Leo Lambert felt after stumbling upon the falls over 90 years ago! Thanks for exploring with us and providing feedback of your experience. We look forward to seeing you again soon for there is always something new to discover at Ruby Falls! Never stop exploring, The Ruby Falls Team

Hi ivegottravel, Thank you so much for your kind feedback on your Ruby Falls adventure and your Tour Guide, Martin! We are so lucky to have him on our team, especially when we know that he has made a visit fun and memorable! There's nothing better than being the first tour of the day; you secure a close parking spot AND get to be the first explorers in the cave! Thanks for your review and for exploring with us! We look forward to seeing you again soon! Never stop exploring, The Ruby Falls Team

Hi Jeff S, Thank you Jeff for your wonderful feedback of your Ruby Falls adventure! We are so happy that you had a fun time exploring the cavern and seeing the amazing waterfall! We hope to see you again soon for another unforgettable exploration! Never stop exploring, The Ruby Falls Team