‪Airth Castle Spa‬

‪Airth Castle Spa‬

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المنطقة
تواصَل مباشرة

3.0
3.0 من 5 دوائر259 تعليق
ممتاز
‪58‬
جيد جدًا
‪60‬
متوسط
‪45‬
سيئ
‪36‬
سيئ جدًا
‪60‬

‪James67578657‬
لندن, UK80 مساهمة
5.0 من 5 دوائر
رجال الأعمال • ‪أكتوبر 2024‬
‪This is by far the coolest Scottish venue I've stayed at. You wont be disappointed, but may be broke after a meal and drinks at the bar. All worth it though. ‬
كُتب بتاريخ 13 أكتوبر 2024
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‪Jen‬
جلاسكو, UK15 مساهمة
2.0 من 5 دوائر
‪Attended for a spa day which was to include a 2 course lunch. On arrival we were asked to choose what we would like and I was surprised to see the majority of the options included a supplement, a burger being around £12 EXTRA. Unless you wanted a sandwich, there was a supplement. So to advertise a two course lunch is included in the package is quite misleading.
I enjoyed my treatment however the room was tiny and there was a big machine inside it, definitely not as relaxing as any other spa I've been to. The relaxation room had bright lights and was cold.
We went for lunch looking forward to this because we were so hungry! We were told there was no gas which couldn't be helped however we were told we'd be compensated for this yet I've never heard a peep. We were told we couldn't have chips but not that we wouldn't have a starter (which was pate so we were quite surprised.) The main was a basic half filled sandwich and a couple of salad leaves. I was so disappointed, thinking it was going to be a bit more substantial. Not only that but my sister's cheese and pickle sandwich had been cut with the same knife as my coronation chicken one - an absolute no-no in catering!!
The woman was clearly stressed and did bring us cakes however the lack of lunch really ruined our day.
I have sent two emails to Airth Castle regarding our poor experience however no response which to me is shocking for such a venue. After the experience I would've considered returning to give the venue a second chance but after the non-existent customer service I certainly won't be. I have experienced FAR better spa venues at the same price point.
Please don't allow staff to tell customers they will be compensated and then not bother to reply to emails when this is queried.‬
كُتب بتاريخ 7 مارس 2023
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‪Elaine P‬
‪Perth and Kinross‬, UK30 مساهمة
4.0 من 5 دوائر
‪فبراير 2023‬
‪We just spent a night there, staff were very friendly. The rooms are a bit dark with dark furniture and could possible benefit with an upgrade but nothing that you can’t live with. Food was good and service great. Lovely friendly staff at the restaurant buffet in the morning with a great selection, and there were a couple of large groups in at the same time. Spa was busy but although could do with a bit of an upgrade again nothing too shocking.‬
كُتب بتاريخ 27 فبراير 2023
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‪Carol D‬
مساهمة
1.0 من 5 دوائر
‪فبراير 2023‬
‪Staff were unhelpful and really didn’t seem to give two hoots. I’d think carefully before giving them custom. I bought a few vouchers from them in the past, but never will again.
I was looking forward to a spa day tomorrow my son bought as a present, then at the back of 5 this evening I received a phone call saying they required a piece of paper with a code on it from 4 years ago. This despite me having a chain of emails going way back from when I first booked - booking confirmation stating all booked and paid for etc, to changing arrangements due to COVID. My son has also provided proof of payment, but without the piece of paper from 4 years ago they will not honour the purchase.‬
كُتب بتاريخ 25 فبراير 2023
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‪Pmurray27‬
3 مساهمات
5.0 من 5 دوائر
العائلة • ‪يناير 2023‬
‪Been before with the dogs, this time with family from Canada. Ideally central location for visiting Stirling, Edinburgh,Linlithgow and Kelpies. Spa open long hours - so able to have swim in morning and Sauna after day sightseeing in the rain. Reception staff helpful, room good and spacious - decent selection of drinks at bar. Need to try and stay in haunted room in castle next time.‬
كُتب بتاريخ 6 يناير 2023
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‪Nikki S‬
14 مساهمة
1.0 من 5 دوائر
الأصدقاء • ‪ديسمبر 2022‬
‪If I could leave a minus review I would!
Our party night stay was shocking from start to finish. So many things were wrong I've added a photo of our list!
The hotel had to few staff who were clearly overwhelmed with all the issues & complaints. And staff said they had no time to deal with any issues. No manager available to talk to. The hotel is very dated & in desperate need of some tlc. Black mould in bathroom and lots of flaking paint.
Party night was overbooked, I dread to think what would have happened if the fire alarm went off. The waiting staff were very young and rude. The bars were seriously under stocked. With no way to pay when card machines stopped working.
Only plus we found was that breakfast was nice.
I wouldn't recommend Airth Castle.
We had such high hopes for our stay and were all very very disappointed.‬
كُتب بتاريخ 19 ديسمبر 2022
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‪Caitlin S‬
بيشوبتون, UK7 مساهمات
1.0 من 5 دوائر
‪My partner and I booked a last minute “spa day” at Airth Castle and were left feeling extremely deflated and underwhelmed by the entire experience.

We were directed to the “spa” reception, staff were friendly enough, however straight away we weren’t getting overly great impressions of a relaxing spa experience with dance/pop music playing loudly. The whole environment from the lighting, the tacky furniture, the changing rooms left a lot to be desired.

The pool area was tired, dated and extremely uninviting with delightful looking garden furniture to sit and “relax” on. As previously mentioned, the stark lighting was awful. Uneven floors with drains sticking up, paint peeling from the walls and visible cracks were seen.

We were then invited up to the “relaxation” room. We were only given a small towel to cover ourselves with. No slippers or robes to walk through the hotel and up a (very cold) staircase to yet another grubby, dated room. Having visited many spas, I think this was by far my worst experience sitting on leather loungers in a cold room.
The treatment was mediocre and again, the treatment room was in dire need of a spruce up.
After our treatments, it wasn’t exactly an ideal space to unwind in.

Needless to say, we got changed and left after a grand total of a one hour “spa day”.

A complete and utter waste of money and our time.‬
كُتب بتاريخ 17 ديسمبر 2022
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‪destiny c‬
15 مساهمة
5.0 من 5 دوائر
‪Booked the ‘just for two’ spa day for a friends 21st. We attended on Monday 5.12.22.
Upon reception we were greeted and kindly told were to go for the spa.
Spa receptionist gave warm welcoming and provided us with all information.
We chilled by the pool while using the great facilities provided- steam room, sauna, jacuzzi and of course the pool. All areas clean.
Later we went for our lunch, only suggestion we both agreed is there could be slightly more of a section for the set menu for this package, however we did expect the menu to be limited.
Looking at the menu we expected the food to be presented cafe style however when we attended the grill room the food was presented amazingly, as well as tasting fantastic.
Both us very pleased with our meal.
We later had our treatments, mysef and my friend enjoyed both our treatments, left feeling relaxed.
Overall no regret in purchasing this package and would definitely come back.
All staff were a great help and very accommodating.‬
كُتب بتاريخ 7 ديسمبر 2022
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‪Margaret D‬
‪Callander‬, UK9 مساهمات
1.0 من 5 دوائر
زوجان • ‪أكتوبر 2022‬
‪This is a copy of letter that I sent to hotel 2 weeks ago. NO RESPONSE

Good afternoon,

I booked a spa day for today as a treat for my daughter and myself. I have attended functions at your hotel but this was the first time that we visited the spa. It was a disaster from start to finish.

1. On arrival we were told that there were no slippers as the order had not arrived. We were left to walk round the hotel in bare feet.
2. We were taken up to the treatment area which was freezing. Staff turned on electric blow heaters which did not make a difference. The room that I was taken to was very cold and the therapist turned on a heater. I was shocked to find that there was no heated pad on treatment bed. My massage was not enjoyable as I was actually shivering for the duration. The oil used for the massage was also cold....
3. We arrived in the pool area and were shocked that it was full of screaming kids. At one point there were under 10's in the jacuzzi and the noise was deafening. There was no supervision in this area . At any other spa that I frequent such as Portavadie, Gleneagles, Fonab etc there are separate areas for families which I now know that you do not have , however I would expect that staff would check these areas. It would have been more relaxing at the Peak council leisure centre.
4.Children were roaming and boys were in the ladies changing rooms .
5. We arrived for our lunch and a grumpy middle-aged woman with shoulder length blonde hair was hoovering. She showed us to a table and proceeded to lecture us on why we should not have bare feet as there may be broken glass!! I was not willing to wear over the knee boots with a bath robe. She was not happy.
6.We went back to the treatment area for our second treatments and we noticed that the corridor on the way to this area was very unkempt and required hoovering. The room that I was in was messy and there was even an empty juice bottle lying on the floor.
7. The toilet areas had not been cleaned in a while and many people we spoke with commented on this. There were faeces on one of the cubicle floors.

We spoke with another 4 women who were booked in today. Two of them had been greeted by "the grumpy receptionist" and told me that it went downhill after that and the other 2 said that they would not come back.
I was about to put on trip advisor but thought it fair to let you know of our experience first of all.

Regards‬
كُتب بتاريخ 1 نوفمبر 2022
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‪Mags B‬
‪East Kilbride‬, UK798 مساهمة
3.0 من 5 دوائر
‪سبتمبر 2022‬
‪We booked an Itison Spa Deal - Prosecco and 2 x 25 mins treatments. Spa facilities were nice with a lovely circular pool (good practice to swim in circles!!), jacuzzi, steam room and sauna. The staff were friendly and helpful and the robe, slippers and towels were included.

Treatments were very relaxing and I enjoyed them although I was disappointed I wasn't allowed to select a massage for my full treatment time. I explained I have so many allergies and I was restricted with what I could chose but to no avail and I had to get a nail polish instead (which chipped badly after 2 days and had to be taken off) which was disappointing as the massage was good but over too quickly!

Lunch wasn't included (would have preferred it to prosecco option as we were driving). We ordered soup and a cream tea which was delicious but make sure you leave plenty of time as it took an age to come.‬
كُتب بتاريخ 23 سبتمبر 2022
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