‪Tamar Ridge Cellar Door‬

تعليقات حول - ‪Tamar Ridge Cellar Door‬, ‪Rosevears‬

‪10:00 ص - 05:00 م‬
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10:00 ص - 05:00 م
الثلاثاء
10:00 ص - 05:00 م
الأربعاء
10:00 ص - 05:00 م
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10:00 ص - 05:00 م
الجمعة
10:00 ص - 05:00 م
السبت
10:00 ص - 05:00 م
الأحد
10:00 ص - 05:00 م
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4.5
171 تعليق
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melbourne b
ملبورن, أستراليا97 مساهمة
‪Booked lunch for a large party of adults, to help celebrate the recent engagement of my partner and I. We had travelled from Western Australia, with guests from Melbourne, Singapore and Perth.

We were treated so poorly, it turned what should have been a great day into one of confusion and disappointment.
A combination of the sheer lack of customer service, being spoken to in sarcastic and condescending tones, in addition to passive aggressive ‘pet names’ and comments.. on top of being denied to taste wines AT A WINERY was all really unnecessary.
Both my partner and I run our own businesses and were BAFFLED by our experience at Tamar Ridge.
It is actually beyond me and the owners need to be aware of their staff behaviour.
See below.

Ordering is at the bar and we were served by a middle aged woman with short reddish-brown hair. I put in our food order, and said “as for wine, if we could taste some of your Pinots?” (In order to establish which to buy).
Her response “NO, NO, NO DAAAARLING.”
That’s it, no reason, no apology, to which I asked in confusion,, “Why not?”
Her explanation, “You booked for food, not a tasting and it’s a busy day. See? It’s just far too busy for a tasting DARLING”
I was genuinely confused, as were my guests with me and I didn’t appreciate the condescending “DARLING” at the end of every sentence.
Mind you, we counted a total of 6 occupied tables of approximately 18 available. No one was waiting behind us to order.
She didn’t offer to explain the difference in the Pinots. I said fine, we will order the Research, to which she replies “Ahh, the light one”
LIKE RIGHT, how would we know it’s light if we aren’t allowed to TASTE it?
I mean we visited a WINERY hoping to taste and buy WINE.
I don’t see how simply pouring a small amount of their Pinot would have taken so much time and effort for her when we had the intention of buying multiple bottles of wine, and ordering food for 8 people?
In fact, right behind us was a menu board offering their tastings?

In addition, after a different staff member kindly moved us to a table with some shade, the same middle-aged employee we ordered from came over and asked “Who was the SOOKY who couldn’t handle the sun?” sarcastically.
WOW. Great way to make your guests feel uncomfortable for simply asking to not roast in the sun mid-day (which, mind you I’m sure she wouldn’t be able to “handle” herself)

My partner went to order more food, and also asked for more crackers for our cheese board. Apparently that was all very difficult to accomodate also. Crackers, for our remaining cheese, you would think is a simple ask. He expressed that he was more than happy to pay. They eventually worked it out but wow - You would think we were asking for the world.

Honestly SO disappointed and had I have known the experience and treatment we were to receive, I would NOT have brought along international and interstate guests. To be spoken to like this on what is supposed to be one of the happiest days of my life, we were all so genuinely confused and turned off by her attitude. Had there have been an alternate option close by we certainly would have left. I really did have to bite my tongue and not respond in the same condescending tone and language for the benefit of my own guests and no other.

I mean, this was a celebration of my engagement at a winery where we were refused a tasting of their wine and were spoken to rather disgustingly in my opinion. I’d be curious to know if other guests of perhaps lighter skin colour or older in age would be treated differently.

I suggest Tamar Ridge do some serious staff training in customer service and review their protocols. I will certainly not be returning, nor will my guests or any of their family and friends should they ever ask for winery recommendations in the Tamar Valley. What an experience to go home and pass on.‬
كُتب بتاريخ 27 أبريل 2022
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Aless B
ملبورن, أستراليا5 مساهمات
العائلة •
‪The Staff were so lovely, the food was exceptional and the views were just as amazing. Will definitely be coming back! Thank you ☺️‬
كُتب بتاريخ 20 مارس 2022
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ethoscon
‪Arbroath‬, UK531 مساهمة
زوجان •
‪We were gifted “Joint tour”, from friends. It involves a distillery tour and gin tasting, followed by a wine tasting and lunch in the cellar door.
The distillery tour and tasting was excellent, informative and nice gin varieties.
We were walked to the cellar door and our guide handed us over to the wine staff, who seemed confused as to what a “joint tour” actually was. When we asked what we could expect, and what was included in our package, the answer was “I don’t know”. And with $170 invested, I’d have expected a more polite answer.
When we finally sorted it out, the wine was good, Sauvignon a particular favorite - but when we decided to order a bottle, we had to leave our table and join the line at the entrance just to order a bottle - and it was handed to me with 2 glasses and not delivered to the table. The food was good, although the veggie option was cheese or nothing which wasn’t ideal at the price point.
Overall it’s a pleasant environment and a nice place to sit, but service is poor because of lack of staff and the attitude isn’t good.‬
كُتب بتاريخ 13 فبراير 2022
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GayleJP
بريسبان, أستراليا486 مساهمة
زوجان •
‪We stayed for a couple of days in the accommodation within the vineyard (which was superb) and made a phone booking for a combined distillery and wine tasting followed by lunch session. The gin distillery experience was excellent with a very informative guide Alex. The gins were also very good. On to the tasting next door- there seemed to be two women working, one was friendly and helpful but sadly the other did not seem to be interested at all. When you work in hospitality this makes a huge difference to the experience of the customer.
The wines were great and our food also too was high quality and locally sourced. The decking overlooking the vines and out to the Tamar river is beautiful.‬
كُتب بتاريخ 25 يناير 2022
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Tom Docker
ملبورن, أستراليا4 مساهمات
الأصدقاء •
‪We felt like we were being price gouged just for the experience of tasting their wines. This does not motivate you to purchase their wines which are overpriced. Stick to smaller family owned vineyards that appreciate your visit.‬
كُتب بتاريخ 7 يناير 2022
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Ken L
‪Hillarys‬, أستراليا26 مساهمة
زوجان •
‪My wife & I called in for a wine tasting. There were 2 ladies running the tastings, looking after a wine tour of 6 people, and 2 others. We were told we would have to wait 20 minutes, and the lady said they needed more staff. I have never experienced such a poor attitude and bad service at any other cellar door in Australia. Surely one person is able to look after the wine tasting for more than 1 group, however it appeared that was the case. So disappointing. There are many other wineries in the area, so don’t waste your time going to this one, so you can avoid the experience I had.‬
كُتب بتاريخ 17 نوفمبر 2021
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Cameece
بريسبان, أستراليا7 مساهمات
زوجان •
‪Beautiful selection of wines and an even better view and atmosphere! Linda served us and was extremely knowledgeable and above all friendly. She took the time to explain everything and even had a laugh (we didn’t feel rushed at all even though we came in late in the day) highly recommend the Pinot Noir !!‬
كُتب بتاريخ 17 أغسطس 2021
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Journey444967
بورت دوجلاس, أستراليا8 مساهمات
زوجان •
‪We shared a Harvest Platter and an excellent bottle of Pinot Noir at Tamar Ridge Cellar Door for Mother’s Day lunch today. Service was outstanding - professional, warm and friendly. We are staying in the excellent accommodation onsite at the winery so will return to the Cellar Door tomorrow for a sit down wine tasting and platter. Cellar Door and accommodation both very highly recommended!‬
كُتب بتاريخ 9 مايو 2021
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Tess A
‪Avoca‬, أستراليا4 مساهمات
الأصدقاء •
‪Visited with a friend. We’re in our late twenties and seemed to be considered too young to be deemed worthy of anything but condescending and rude service. A bit baffled by the whole experience, we decided to take our money elsewhere - perhaps to a smaller winery that appreciates our custom. I guess the big corporates sell enough wine without us. ‬
كُتب بتاريخ 4 أبريل 2021
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Moonrock1962
‪Devonport‬, أستراليا888 مساهمة
‪Arrived here for lunch and wine tasting. Easy access and good parking available. A beautiful cellar door restaurant with glorious river views. Nice welcome with excellent service. The tasting was great value, interesting and informative. Lovely food. We were seated inside but looked across the lawn area and in the afternoon there was live music. A really nice atmosphere and a great place to chill out. Highly recommended.‬
كُتب بتاريخ 29 مارس 2021
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