‪Wintergreen Resort‬

تعليقات حول - ‪Wintergreen Resort‬, ‪Wintergreen‬

المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
14 على بُعد 5 كيلومترات
معالم الجذب
13 على بُعد 10 كيلومترات

3.5
187 تعليق
ممتاز
‪78‬
جيد جدًا
‪41‬
متوسط
‪23‬
سيئ
‪20‬
سيئ جدًا
‪25‬

Andrew B
3 مساهمات
‪They owe us money‬
زوجان • مارس 2021
‪They refused to refund our original payment of 90$ after requesting a refund. We bought tickets on Valentine’s Day and requested a refund after finding out that they were out of rentals.

They never refunded us.

They stole money from us. ‬
كُتب بتاريخ 20 مارس 2021
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Anita
مساهمة
‪Rudeness by Wintergreen employee‬
العائلة • فبراير 2021
‪I was visiting Wintergreen today with my family enjoying The Plunge tubing. We enjoyed our time very much except I was spoken rudely to by one of the female employees to make sure my mask was over my nose and if she had to ask me again then I would be asked to leave. This right after I returned from downhill and a bit winded and didn't realize my mask had slipped barely below my nose. She could have suggested nicely that if I were having trouble with my mask and offer an disposable one for me. Hope she isn't speaking to others like she did to me.‬
كُتب بتاريخ 25 فبراير 2021
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Payten S
مساهمة
‪Father daughter vacation‬
العائلة • فبراير 2021
‪Lessons barely taught my daughter anything in a 2 hour private lesson. At the end of the day I was told I was OK to take 1 more run on eagle swoop only to be greeted by an employee that was very rude and angry. He said i could not take the lift up and told me that I had to walk. There was other skiers that came down afterwards and he was appiologitic. To me it was very unprofessional and disappointing‬
كُتب بتاريخ 16 فبراير 2021
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Chris R
مساهمتيْن
‪Wintergreen has lost the customer experience‬
العائلة • فبراير 2021
‪Wintergreen needs help, they have forgotten the experience. Horrible booking process to get tubing tickets. It took 4 hours of our Sunday morning. We only got 5 runs once we got here. There over 60 people for 6 runs. Lines 7-8 deep. It took longer to get tickets than to drive here from richmond and tube. The bathroom at the Plunge was foul, and only two stall one up stairs and one down. They had 4 lanes not prepared. What are sitting around for. I will not come back. Wintergreen needs to focus on a better experience for their clients or they will have none. The staff is average amd have no coaching to be friendly. There a some good ones, but there are few of them and other don’t follow their lead. A lot people sitting around. Come on wintergreen you can be better so get it together.‬
كُتب بتاريخ 15 فبراير 2021
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Kelly A
مساهمة
‪Not for beginner skiers‬
العائلة • يناير 2021
‪I was disappointed with our ski trip to Wintergreen Ski Resort this weekend. My family of 4 are brand new to the sport, so we got a lesson on Saturday. Though the lesson was adequate and the instructor was good, we did not graduate to the slopes that were offered. Wintergreen did not have the “bunny slope” open. My daughter was too scared to go down the bigger one, and retired shortly after the lesson in tears. I honestly didn’t want to push her either because she had zero control and was worried about her safety and others. We paid $1430 for the lift tickets, rentals and lessons. That is a lot of money for us. Doubtful I’ll return to Wintergreen.‬
كُتب بتاريخ 11 يناير 2021
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richierich2014
‪Mechanicsville‬, فيرجينيا22 مساهمة
‪Swannanoa Country Club‬
الأصدقاء • سبتمبر 2020
‪A 340 degree view of the mountains and Shenandoah valley. Some of the most creative shots you will ever have to hit. Small greens and tall fairways. Great fun.‬
كُتب بتاريخ 8 سبتمبر 2020
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Dan H
‪Spotsylvania‬, فيرجينيامساهمة
‪Inept management services‬
أغسطس 2020
‪I am the Group Leader for a 16 member golf group. We had reservations to stay 8/24 to 8/26. I established a cost for the stay and golf with one of their agents who did not include golf fees for 27 of the 63 holes scheduled to play. When we signed in we were informed that the 27 holes of golf would cost an extra $100 on top of the $456 "package price". Angry, 7 members of the group went home while 9 stayed and played. Management would not yield on the price.
Needless to say, we will not be going back and would not recommend this venue for golf groups.............‬
كُتب بتاريخ 1 سبتمبر 2020
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387rita61
‪Selinsgrove‬, بنسيلفانيا7 مساهمات
‪Pretty but tired “resort”‬
زوجان • أغسطس 2020
‪Beautiful area and scenic views. The condo in the resort was clean but very tired looking. The amenities are dated. It appears someone went to a flea market to get the dishes and kitchen utensils. Unmatched, scratched etc. The showers need updated as does the dehumidifier that we had to empty routinely. It smells musty and damp-actually had to was all our clothes when we got home. Lumpy bed in smaller bedroom.
On a brighter note, whenever we asked for service, it was quick and efficient.
One last thing, we were charged $3 for a trail map of the mountain. Really? After spending money to stay with not much open, we had to pay for a map of the mountain which the resort is located? Nicke and diming!‬
كُتب بتاريخ 20 أغسطس 2020
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Briana
مساهمة
‪Horrible customer service‬
العائلة • فبراير 2020
‪I bought lift tickets for myself and my 8 year old daughter and got us a private snowboarding lesson. I found out I wasn’t going to be able to snowboard because I couldn’t stop safely. Wintergreen guest services refused to refund my 2 day ticket so I’m losing approximately $120. Not only am I losing that money I had to spend approx $400 in private lessons for my daughter just to have someone to go snowboarding with the two days we are here. As a single mom, this trip was already expensive, now I am actually having to take money out of savings just to cover this unanticipated expense. Their unwillingness to refund $120 despite all the extra money I’ve spent and my just trying to keep myself and other people safe by not going out there is more than disappointing, it’s unfair and bad business.‬
كُتب بتاريخ 16 فبراير 2020
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we are sorry to hear about your experience, and that it didn't meet your expectations. If you could please reach out to info@wintergreenresort.com we would like get you in touch with the correct department manager to talk through how we can remedy this situation. We are sorry that you were not able to participate and appreciate you thinking about the safety of others as well. Thank you, The Team at Wintergreen
كُتب بتاريخ 20 فبراير 2020
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Rom C
8 مساهمات
‪Can’t use the fitness center‬
زوجان • فبراير 2020
‪Ridiculous that I rent a house (VRBO) out of resort overpriced fees, and when I try to use (I’ll pay for it) they said that I can not use the GYM (fitness center), because is for members only, but I can pay $70 to sky lift, and pay for the super expensive food in the resort , put gas In expensive resort gas station but I CAN NOT PAY to use the gym ... that’s so ridiculous ... come on guys .. don’t be please ..‬
كُتب بتاريخ 3 فبراير 2020
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We are sorry to hear about your displeasure with the policies. We try to make it clear on the website that when you book through the Resort instead of a third party there are added benefits, one of which is access to the spa and fitness center. Some but not all of the other added benefits of booking through WIntergreen include access to Devils Knob Golf Course, Devils Grill Restaurant, early slope access on certain days and more. We do hope that you come back and take advantage of the exclusive benefits that come with booking through Wintergreen. Have a great day!
كُتب بتاريخ 5 فبراير 2020
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