‪2 Hands Studio‬

تعليقات حول - ‪2 Hands Studio‬, ‪Tacoma‬

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Kate B
أبريل 2022
‪Wonderful place to relax or recover! Stephanie is an excellent communicator, has years of experience with insurance companies and excels as a practitioner.‬
كُتب بتاريخ 23 مايو 2022
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‪Tacoma‬, واشنطن109 مساهمات
بمفردك • يناير 2020
‪Stephanie originally helped me wade through the insurance process after a car accident, teaching me what I’m entitled to and how to do that, then bringing my shoulders and back into working shape. She always puts customer care first; super knowledgeable about her job. Since then, I’ve gone to her for years of care when my back gets tight. She is so much fun- a great conversationalist if you want to talk, or quiet and serene if you want that. She always finds the little muscles causing me discomfort and I always leave feeling great- until I spend too much time at my computer again:) The studio moved around the corner in 2020 to 4141 6th Avenue in Tacoma. ‬
كُتب بتاريخ 28 مايو 2020
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‪Tacoma‬, واشنطنمساهمتيْن
بمفردك • مايو 2018
‪2 Hands Studio is the best massage I have ever had! Was in a car accident and have been recovering from whiplash and massive headaches. Stephanie made the insurance process easy and I have recovered much faster than I thought and never had to take meds!
I cannot recommmend this place enough.‬
كُتب بتاريخ 22 سبتمبر 2018
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‪Tacoma‬, واشنطن412 مساهمة
بمفردك • أبريل 2017
‪I have had many massages in the past but Dana has been amazing and knows how to work the areas that I have the most pain. She also talks me through the pain ‬
كُتب بتاريخ 10 أبريل 2017
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‪Puyallup‬, واشنطن35 مساهمة
بمفردك • ديسمبر 2014
‪I was looking for a new massage therapist after my old one (who was out of this world amazing by the way), retired. I called 2 Hands Studio and inquired about their services. My old massage therapist was an expert in trigger point and sports medicine/deep tissue massage. I was very specific that this was the type of treatment I wanted to continue. I was assured that the massage therapist that I was given would be able to accomodate that completely. When I arrived I was given insurance paperwork to fill out, which I did in full. I also told them that I was excited for a deep tissue massage because I would be traveling out of the country for several months, and it would be my last one for quite some time. The massage itself left something to be desired. Dana said she used to work at Gene Juarez, and it didn't seem as though she was specialized in deep tissue or trigger point at all. Even though I mentioned several times that I like a lot of pressure she continued to give me what I would consider a relaxation massage. If that is what you re looking for then I would definitely recommend her, unfortunately I wasn't. When I returned to the country I had received a letter from Stephanie stating that my paperwork was not complete (I fully filled out the paperwork I was given by her), and they needed a referral form in order to bill my insurance. I called and left a message telling her that my insurance does not require referrals and that massage therapy is covered by my plan without one (our company has an HRA so I thought maybe she simply wasn't familiar with that type of insurance and billing). Shortly after that I left the country again. I never heard from Stephanie again. I recently found out that I have been sent to collections by her for the massage I got last April. I called her, left a message, and she returned my call almost immediately. From the beginning of the conversation she sounded very defensive. I tried to explain to her my insurance and inquire as to why she would send it to collections. She stated that she needed a referral so that she could have a code for billing, even though my insurance doesn't require it. She told me that she sent me more than one letter (I only got the one, but it is possible that she may have sent another since there was a period of time where we had our mail stolen). Then she said that she called my mom who I listed as an emergency contact, and my mom had no idea what was going on. Well I am 100% positive that I did not list my mom as a contact since I haven't talked to her in over 4 years! There was definitely some dishonesty going on there. Not to mention that if she did somehow find my mom by performing a search with my personal information to contact her without my permission is absolutely illegal!!

I told Stephanie that I understand she is running a business, and needs to be paid for services, but that I filled out the paperwork that was required of me. To which she rebutted that I signed a form that said that if insurance denied my claim I would be responsible to pay. Well, that is true. However, I contacted my insurance to ask them about this, and they confirmed that my plan does not require a referral, and there is no need for them to have one to pay for services. This wasn't an issue of my insurance not approving services, it is an issue of improper billing. Stephanie was quite defensive the entire time, and I will admit that I also got a little irritable toward the end of our conversation when she told me, that she did everything she should have, and now it's in collections so I can just deal with them. WOW! She claimed that she sent letters, and she had no idea I was going out of the country (which I specifically told her and Dana), so I should've written that I was leaving on my paperwork. What the heck?! Why would I have though I would need to do that?

There was not a single moment during our conversation that she seemed to have any understanding of the affects that sending someone to collections can have on their credit or the hassle it causes. Stephanie said there is nothing she can do because she sent it to collections (that is not true, as the one in charge of billing for 2 Hands Studio she could have it removed from my credit report), so I can just go ahead and deal with the collections agency. This is not what I would consider good business practices, and I will never go there or recommend anyone else to deal with them either!‬
كُتب بتاريخ 10 نوفمبر 2015
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Nate W
بمفردك • مايو 2015
‪Best massage in Tacoma. Stephanie and Dana are awesome!!! Easy to find and park and I can even take a shower before my session. Love 2 Hands Studio!‬
كُتب بتاريخ 2 يوليو 2015
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