‪Antelope Point Marina Village‬

تعليقات حول - ‪Antelope Point Marina Village‬, ‪Page‬

المنطقة
أفضل الأماكن القريبة
المطاعم
51 على بُعد 5 كيلومترات
معالم الجذب
5 على بُعد 5 كيلومترات

4.0
666 تعليق
ممتاز
‪295‬
جيد جدًا
‪183‬
متوسط
‪101‬
سيئ
‪45‬
سيئ جدًا
‪42‬

Sidney H
مساهمة
‪Borderline FRAUD‬
العائلة • أكتوبر 2021
‪When we got there, the “orientation” was less than informative, and I’m fairly certain the boat they put us on was a “parts” boat that they frequently use to take parts from and fix other boats. It was missing a slide as advertised, all the lights and wet bar from upstairs had been ripped out, speakers and stereo ripped out, no bar stools or chairs, AND the upper helm to DRIVE THE BOAT from upstairs was also missing (safety issue?????). There was a rotting spot with bats living in it. I can keep going. They told us we could use this boat or trade for another that had ONE engine but we might get stuck on the beach.....haha. We chose the boat missing all the parts-The gas gauge didn’t work so we had no idea how much had we had used. AFTER a day we figured out the INVERTER also didn’t work, so we had no power unless we constantly ran the generator for $5/a gallon gas. When we told them about it after a day on the water, they clearly knew and didn’t tell us ahead of time. There was no pull out bed like advertised- thank goodness the 2 other people that were going to come didn’t come. The boat was nothing like advertised and missing so many parts.

We ended up laughing about it and having a fun time on powell, but wow. Their customer service is a complete joke- they act like they are figuring out problems but you have to literally chase people down and keep reminding them of your issue. Horrible marina and horrible service.‬
كُتب بتاريخ 3 أكتوبر 2021
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Darren R
كونيكتيكت323 مساهمة
‪Badly Disorganized‬
سبتمبر 2021
‪We spent 2 days camping off a pontoon in Lake Powell and it was amazing. But dealing with the marina was frustrating. It's not their fault the water level is low which complicates getting people and their stuff down to the boats. And it's not their fault that, like so many businesses, they are short staffed. The people we dealt with were working very hard. But their failure to explain the process for getting your stuff onto the boats was inexplicable and wasted a lot of our time. At one point, I was sitting on the boat at the dock waiting for my friends, while they were at the end of the boat ramp waiting for me. It took each of us badgering staff members before they got on their radios and figured this out.

Also, I got there and had to fill out information on forms that easily could have been dealt with online before I showed up (which would be better for them too since it would then be in a database rather than stacks of paper). In advance of the trip, they couldn't figure out if they had a wakeboard to rent us, giving me conflicting answers and getting a little rude when I tried to get more clarity.

I don't blame the great people we interacted with, I blame management.‬
كُتب بتاريخ 19 سبتمبر 2021
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OctavioAguilar
مكسيكو سيتي, المكسيك3,550 مساهمة
‪Muy activa marina. Es divertido ver salir y entrar barcos y lanchas... y kayaks.‬
يوليو 2021
‪Nosotros salimos desde aquí para hacer el recorrido en el kayak y esta muy bien puesta. Buenos baños, tienda, buen estacionamiento, etc.‬
كُتب بتاريخ 13 سبتمبر 2021
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JP
8 مساهمات
‪Customer service is poor, experience was great otherwise‬
أغسطس 2021
‪We arrived in Page for our first of 3 days there around noon, and had been calling every hour to make sure they had inventory for us to do a same-day half-day rental of a jet ski. We called 20 minutes before we got there and were told they still had some. Got there and watched a couple in front of us rent the last one. No big deal. Show up as soon as they opened the next day at 8am and were out on the water by 8:30ish. Jet ski had a full tank and was in good working condition, although a little beat up (even with only 175 engine hours on it, or roughly 45 5 hour trips).

Our time on the water was nothing short of fantastic. Navajo Canyon early in the morning is just stunning, and the water was so smooth thanks to no wind and hardly any boat traffic (saw one boat in Navajo Canyon for 1.5 hours, and it was a houseboat that was parked).

I will say this, the woman at the front desk and the front desk staff in general seem like they'd rather be at the dentist than dealing with you. Our instructor for the jet ski was a young woman who was really nice and laid back, and I partially attribute this to my wife and I telling her that we have many years of experience riding jet skis.

The most concise description of antelope point marina as a business is that the majority of the staff understand that they have the best and most easily accessible location in Page so they see service as something totally unnecessary.‬
كُتب بتاريخ 30 أغسطس 2021
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Lisa L
6 مساهمات
‪Good, worthwhile experience but felt like a gamble‬
أغسطس 2021
‪I booked a full day deck boat rental less than 2 weeks before our trip. My hesitation was based on the number of poor and terrible reviews on TA for Antelope Point and Wahweap marinas and the hefty damage deposit that gets billed to your credit card. I choose AP based on cost, the type of experience we were seeking, a recommendation from another TA member, and a phone call I had with an AP marina employee who kindly answered my questions and helped put my mind at ease. In the end, it all went well for us, the weather cooperated, and we had a great time. To access AP marina, you have to pay the NPS fee for Glen Canyon Rec Area. Fortunately we have a 5th grader so our NPS pass covered that. All of the employees we encountered were polite. I tipped our cart drivers and instructor after their good service. Cart service was offered down to the dock but I had to ask for it from dock to parking. It was well worth it. The deck boat we got was not pretty but it functioned appropriately and served its purpose; 2 adults and 2 kids cruising and tubing around Lake Powell for the first time. I recorded video of the boat when we got on it and during the instructor's instructions (with his permission). I checked that the gas gauge was full. We had to wait about 30 minutes for an instructor to become available and there were a few snags initially but nothing major. The boat # we were initially told to go to was not there and the orange flag and tube I rented weren't on the boat so we had to wait for those items. We are inexperienced boaters and asked a lot of questions which our instructor patiently answered. To minimize the risk of damaging the boat we were cautious and did not attempt to beach the boat. Because we were moving in/out of AZ and Mountain time, I set a timer on my phone to keep track of our return deadline. We brought 2 small coolers of food (pre-made sandwiches, rollups, cold fried chicken tenders, fresh fruit/veggies, chips, and oreos purchased the night before from Safeway in Page), about 4 gal water, Body Armor drinks, sunscreen, hats with chin straps, sunglasses, and waterproof float bags for our phones. We spent about 7 hrs on the water, stopped frequently to take dips and take turns on the tube, and to just take in the beautiful and unique scenery. The deck boat is described as having better fuel efficiency and we only used about 14 gal of fuel, cost us about $68 ($5.03/gal) to fill, and got our full deposit back promptly. If your group is > 6 people I would get a pontoon boat so you have more space and shade available.‬
كُتب بتاريخ 14 أغسطس 2021
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Francinedelarosa
ميامي, فلوريدا10 مساهمات
‪They don’t deserve your business!‬
العائلة • أغسطس 2021
‪Lake Powell is one of the most beautiful places I have ever been to. It was on my bucket list for a very long time. We rented a boat for the day from Antelope Point Marina. They have a fleet of boats that are dírty and in terrible condition. The staff is rude and unkind. Such an unpleasant experience in such a beautiful place.‬
كُتب بتاريخ 12 أغسطس 2021
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Wander766210
مساهمة
‪Renter Beware‬
يوليو 2021
‪The reservation and actual equipment was fairly easy to do - our experience though was that if you have to check the gas gauges yourself prior to leaving the marina. We were given only 1/2 a tank of gas in the jetski, and I was not familiar with the jetski so didn't realize until my husband had exchanged to drive the jetski while I then drove the boat. When that exchange happened, we had left the main channel where the marina is located and it seemed like a waste of time to drive all the way back when we only had 1 day rental. So I called them to tell them that we only had 1/2 tank of gas and to verify how much gas we even needed to get back to the marina. We ended up not using the jetski very much because of the fear that we'd be stranded on the way back if we used it too much -- and in fact on the way back to the marina the "low fuel" bell kept going off, so our concern was valid.. When we got back, we explained the situation and reminded them of our call, their response was that they wouldn't give us any concession because we couldn't prove it. Our only request was to pay for the 1/2 tank of gas - we didn't even ask for a discount on the rental (that we limited our use of). We had rented a boat as well, if I was trying to cheat them out of gas, there was more "bang for my buck" to say that the boat had only 1/2 tank of gas. Buyer beware - if anything is wrong, take it back immediately because they do not have a customer focus or try to make things right. Disappointing.‬
كُتب بتاريخ 26 يوليو 2021
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Anna C
مساهمة
‪boat rental falling apart‬
يوليو 2021
‪We rented a deck boat for a day. The experience was absurd and the customer service was horrendous.
The warning sign was when we picked up 3 loose screws during instruction and inquired about them. The instructor did not have an answer and simply placed the loose screws into the cup holder near the steering wheel. While driving, the front canopy pole came completely unattached. We had to use tension to tie it down and ensure it didn't put undue stress on the remaining poles and detach the canopy all together. The entire steering column became almost entirely unattached as well. Finally, when filling up at the gas station prior to returning the employees told us we had only 6 gallons left (out of a 59 gallon tank) despite the gas gauge reading at 50% capacity, leading me to believe it was also malfunctioning.
Additionally, when initially checking in I distinctly heard one of the employees say to their coworker that there were no deck boats left. The coworker said to "put them on a pontoon boat" while a third employee chimed in to say "just put them on ___". When we pulled up to the gas station and described our experience, the employees immediately knew who our instructor was and gave the impression that they were surprised we were on the boat we were given. When I attempted to detail my experience to the front desk employees while checking out, the lack of concern was horrible. There was absolutely no responsibility taken for putting us on a boat that was literally falling apart.

Given all of this, I do not think that the boat we were rented had any business being on the water. It was reckless of the employees and the apathy that I experienced from the front desk employees in particular was appalling.

If you do decide to go with this company, make sure that you check EVERYTHING on your boat rentals prior to departure!‬
كُتب بتاريخ 25 يوليو 2021
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Jeff7520
‪Castle Rock‬, ‪Colorado‬216 مساهمة
‪Don't Rent From Here‬
يونيو 2021
‪We made reservations for a deck boat over a month in advance for Father's Day. When we arrived to get the boat there was a painfully slow line by staff that seemed less than interested in actually helping people get their boats or kayaks or jet skis, etc. When we finally made it through the line after an hour (and there were only for parties ahead of us) they told us our boat reservation was cancelled and we were out of luck. I received a text message while in line that it was cancelled (what BS). There was also a boat outside that was supposedly rented but the renters hadn't come to get it (so why shouldn't I have it since I rented earlier and was there earlier).
Finally another staff member arrived and said he would help and went out to find another boat. They found one after about a half hour with nothing more wrong with it than a torn awning. They were literally going to screw up our day, Father's Day nonetheless, to not rent a boat with a torn awning? We ONLY came to Page to boat on Lake Powell and they were going to flippantly send us away.
Once we were finally in a boat we had to wait to have someone go over the boat use instructions. He went over a few of them and we had to specifically ask about items on the checklist otherwise he wouldn't have bothered to talk about them. Things like anchoring the boat matter.
Once we were out on the water we had fun, but I would highly recommend not renting from Antelope Point Marina. Find a boat rental company that will care about you. We're a family with young kids and did everything right including renting early.
The one redeeming thing about Antelope Point Marina was the nice kid who drove us from the dock back up the ramp to our vehicle after a hot day.‬
كُتب بتاريخ 23 يوليو 2021
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Virginia A
‪Allentown‬, بنسيلفانيا46 مساهمة
‪Natural swimming area in the desert‬
العائلة • يوليو 2021
‪We went here to swim on a hot day. The walk down to swim was a little bit challenging but short. Take the small side road to the right after entering and part in the area over there to swim. This is not a great area for young children or non swimmers. Consider a life jacket for anyone not confident in swimming ability. Great place to jump off the rocks into the water for good swimmers. This is a natural body of water not a beach no lifeguards or regulations any different from anywhere on the lake. Beautiful water, views and location.‬
كُتب بتاريخ 23 يوليو 2021
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