It is interesting that this company has so many terrible ratings and they only give excuses to every complaint. Had I read any of these reviews I would not have booked the service. Unfortunately the agency I worked with made the reservation. In my case, the owner of business (?) states that I changed my mind which is absurd, because I would not land in Jackson Hole and go to my hotel late at night, wake up at 5 am next day and drive for a little over an hour in fog to be at the site I am told to be at by 7 as the tour starts at 7 am and then your driver shows up and I change my mind and forego $530? would this even make sense to a junior high student? Here is the fact: your driver arrived 20 minutes after the time tour was to start (I have the print out of all the details and can send to you!), and when I asked her why she is late, she said she is not and we do not have to go. I asked her then if I will get a refund and she said, she does not have money on her and I will get a refund. At that point I told her that we will not go then since I will be getting a refund.

It is not surprising that you lie to cover your "story". here are the lies in your response: The driver .... This is stated clearly on ... third-party booking materials. [I have a print out that says tour is 7-3 and to be at pick up location at 7. Not 7:15 as you state here] In this case, when the driver arrived the clients told her they were no longer "in the mood" [Another lie. We asked her why she is late and that we were there at 5 to 7 and she said well you do not have to go if you do not want. That is when we asked then to get a refund and she said she does not have the money on her. So I asked her will we get a refund and she said yes and that is why we told her we are not going. Why would I getup at 5 am, get ready and drive for an hour to simply tell your driver I am not going and no refund. This clearly shows you and your driver are lying]. She never offered a refund but said it was necessary to contact the office for information regarding a last-minute cancellation [A lie]. I cannot offer a refund when we have upheld our end of the contract [You did not] and have already prepared and arrived for the trip. To receive a full refund it is necessary for customers to cancel at least 24 hours in advance. We cannot issue a refund for a last-minute cancellation.[ An high school kid can see your statement makes no sense that I asked for a last minute ... as explained above. Your lies are pretty obvious for someone who reads my description and yours. You took our money $530 and did not do what you promised either showing up on time nor when your driver offered us refund if we decide not to go. I am sure this will affect your business more as folks will now know how you run your business]

Hello For your seat kayaking tours, do you offer single kayaks? Thank you Ellen

Is there any of your tours that a family of 8 could do? We have a range of 11-75 years old travelling with us. Would need to accomodate the fitness level of the 2 grandparents. Preferable near Lamar Valley, grand canyon of yellowstone..We will be staying at lodging inside the park..Ideal tour dates would be July 6, 7 or possibly 8th.

Howdy, My wife and I would like a couple of short hikes in the Lamar Valley area to view the wildlife. We were both avid hikers and backpacker but are currently not in our best hiking fitness. Is there there a trip you provide for a couple trying to get back in wilderness?

I am considering taking a National Geographic guided tour to Yellowstone and Grand Teton. I cannot find any reviews of the lodging, food, activity selections and tour guides. Based on your review, the guides you spoke of are local and not with NG? I'd really like an insider's perspective of what Nat Geo tours are like. I'm assuming they hire local guides at each phase of the trip? Is there a dedicated tour director that accompanies the group from place to place and how much are you on your own and planning your own logistics? Any information about your experience would be helpful. Thank you! Sheryl

Hello, I am a solo traveller and will be going to the States in early Jun 2018. I would like to have in-depth visit to Yellowstone for few days and I heard from my friends that I better do more walking! What I have to do if I would like to have you guided through? What will be the travelling plan? Where I can obtain more information regarding the tour? Thanks!

My husband and I will be flying into Jackson Hole, WY May 28th, and leaving June 6th. Do you have multi-day tours? We want to see Yellowstone and Grand Tetons but have not booked lodging yet.

I'm thinking of visiting Yellowstone on the week of May 22nd and spend a few days. I'd love to join a hiking day tour, will there be tours on that week? I'm a solo traveler, is it possible to join a group? what's the departure point for these tours? is hotel pickup & drop off possible? thanks, Meira

we're going to be in yellowstone from Sept 17 to sept 29 were booking wolf tracker trips on sept 21, 22 and possibly Sept 24. Are their easy hiring trips we could take on some of the other days?