‪Stena Line‬
اكتب تعليقًا
نبذة
المدة المقترحة
ساعتان - 3 ساعات
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المنطقة
العنوان

4.0
86 تعليق
ممتاز
‪50‬
جيد جدًا
‪17‬
متوسط
‪4‬
سيئ
‪3‬
سيئ جدًا
‪12‬

wombleydoo
‪Logan City‬, أستراليا92 مساهمة
‪ديسمبر 2022‬
‪We crossed from Cairnryan to Belfast. I booked the StenaPlus lounge, mainly because I wanted to have a flexible ticket in case our plans changed.

As we left early in the morning from our accommodation (2.5 hours away), we planned to have breakfast in Cairnryan. We didn't actually find any cafe's there, so we went into Stranraer, which is past Cairnryan. It ended up being a rushed breakfast so we could be back for the check in.

Check in was easy, and we waited in our line. We noticed people getting out of their cars and going off to the building on the side. They were coming back with coffee, so perhaps there was some kind of food place there. I'm still not sure.

We were quickly loaded up on the boat, very well organised.

The StenaPlus lounge was very comfortable. I purchased wifi so I could watch netflix on the crossing. The free wifi doesn't allow you to stream. Snacks (selection of bakery items, crackers, cheese, fruit, chips and biscuits), tea, coffee, wine, beer and softdrinks were all available. You could also purchase meals off the menu.

The crossing was great! Very calm and uneventful. The time went quickly and everyone enjoyed it. Announcements were made to get us all down to our vehicles and prepared to disembark. Very well organised. They know what they are doing.‬
كُتب بتاريخ 27 ديسمبر 2022
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Peggy M
كورك, أيرلندا53 مساهمة
الأصدقاء • ‪نوفمبر 2022‬
‪Paying a bit extra for the Stena Lounge was so worth it, I've never bothered before ,but because we had a long journey ahead we did.
Comfortable seats & armchairs
Complimentary Tea,coffee, wine and on our crossing we had Mulled wine & mince pies
Savoury & sweet snacks and fruit etc
TV area had reclining armchairs with a blazing fire ( on a TV screen) 😉‬
كُتب بتاريخ 21 ديسمبر 2022
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scubamex
Mass.350 مساهمة
‪أكتوبر 2022‬
‪This service was recommended on the Belfast forum (we were traveling between Belfast and Scotland. A great way to travel! Great service on board (even has a movie theatre). Food on board is good. Will recommend this to our friends.‬
كُتب بتاريخ 5 نوفمبر 2022
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sannabay1
‪Bolton‬, UK29 مساهمة
العائلة • ‪أكتوبر 2022‬
‪Brilliant service on board. Very comfortable crossings and stunning views. Loads to do on board. Pod Lounge popular with the wee ones.‬
كُتب بتاريخ 26 أكتوبر 2022
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Annelies T
بيلفاست, UK56 مساهمة
بمفردك • ‪أغسطس 2022‬
‪I had the most awful experience on the Stena Horizon cattle class.
The two words that spring to mind are : never again!
1 on booking, there were no single or even double cabins available, and I am not about to pay for a 4 berth suite!
Even the cost of a 2berth inside cabin was more than a basic hotel - but at least the hotel would have a window !
So I booked a reclining seat.
2 on boarding, I was herded towards a door to climb 3 flights of stairs. There was no lift. In the end, another passenger kindly carried my bag for me as I find stairs difficult.
3 on arriving at the correct deck, I was herded, yes herded, towards a noisy and cramped lounge to take my seat squeezed in between two other passengers.
A recking seat, yes, but no choice where it was! I paid more for that seat than i would pay on any domestic airline, but on airlines I would have a choice.
The room was noisy, children were playing loudly, it was cramped.
I complained at reception. Well, that was when I managed to find reception, as the herders wouldn’t let me through and wanted me to stay in the lounge!
Reception found me another seat in what they described as a smaller lounge.
Yes, it was smaller, and yes it had more space, as the seat next to me was vacant, but it was quite full with a large family group of around 10 people who seemed to view the experience as one big social event.
And then there was the engine noise!
All night long.
All night!
I recorded it on a decibel app, and it was coming up at 80-84 decibels all night long. All night!
Add to that the loud family, the children, the door opening and closing, and the bright light above my head. I didn’t get any sleep all night long.
4 Then we come to disembarkation. Given the problem with the stairs, I went back to reception and asked to be directed to a lift.
I waited.
I waited.
Announcements had come and gone for people to go to the car decks.
I waited.
I asked again about the lift
I was told to wait.
In the end, I got up and went searching for a lift - found it, got to my vehicle as all the vehicles in front of me had already left, and the ones behind were waiting for me. Yes, I was that passenger who holds up the whole disembarkation process - because the staff could not direct me to a lift.
All in all, the journey was horrendous.
The state of the ferry, and the facilities reminded me of old ferry crossings in the 1970’s. In fact, the last time I had made that crossing in 1984, nearly 40 years ago, the boat was more comfortable and had better facilities.
There was no deck space to get a bit of fresh air except a long narrow deck - not good on a windy day for someone who doesn’t like heights! Nowhere to sit outside. Nothing.
Never again.
It was horrible! Just horrible!!!‬
كُتب بتاريخ 9 سبتمبر 2022
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sandrac58
‪Sunderland‬, UK3,337 مساهمة
الأصدقاء • ‪أغسطس 2022‬
‪We were 4 foot passengers..booked the trip the week before we went online..We arrived at the ferry terminal by car, plenty of parking places and only £5 per day to park....We checked in, very easily, we given our 4 boarding cards, and waited to be called to the ferry..Stenna line ferries are comfortable, and plenty of places to sit and relax and enjoy the journey, has a cinema, duty free shop, cafes and a bar...we found all the staff to be friendly and helpful..We used the Stenna line bus connection to take us into Belfast, and also back to the ship....excellent service‬
كُتب بتاريخ 19 أغسطس 2022
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Sheila B
‪Stirling‬, UK177 مساهمة
‪أبريل 2022‬
‪Very comfortable. Although we were in the Premier lounge, the whole ship looked very clean and comfortable. Excellent shop. Enjoyed filled wrap on way across, just a pity not available on the way back. ‬
كُتب بتاريخ 10 أبريل 2022
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TJA950
‪Gillingham‬, UK1,427 مساهمة
‪سبتمبر 2021‬
‪OK, it’s a ferry not a cruise liner, I get that. Nevertheless, I expected a little more comfort than they provided. Some part reclining chairs would be nice where you could snatch a quick nap during the two and a half hour or so journey rather than those provided which were mostly sit upright style chairs. To be fair, the ship was virtually empty and there was plenty of room to stretch out on bench seats but that’s not what they are for. It just seems, not a lot of thought has gone into the facilities and customer’s requirements. This is effectively a break from driving where a quick rest could be taken but you can’t! Staff were few and far between and often disappeared. Very limited food choice, unimaginative selection of snacks and poor drinks. If this ship was busy, it would be purgatory. It was clean although the signs of neglected wear and tear were evident all over. My first time on this route and almost certainly my last. Not enough comfort.‬
كُتب بتاريخ 28 سبتمبر 2021
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ScottishTourist01
ديربي, UK229 مساهمة
‪يوليو 2021‬
‪Recently took a trip from Cairnryan to Belfast (and return).

Easy to book.

Easy to check in at the port.

Quick efficient boarding.

Good facilities onboard in the lounge and the trip past quickly.

Fast disembarking.

Would recommend and definitely use against.‬
كُتب بتاريخ 3 سبتمبر 2021
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Laura
مساهمة
العائلة • ‪أغسطس 2021‬
‪My 2 year old son had a fall on the crossing from Belfast to Liverpool, the fall was an accident and no fault of Stena Line however the medical support afterwards was dreadful! We were left waiting at customer services whilst the staff member continued to serve teas and coffees whilst we as a family of 4 (myself, my husband and 2 sons) are stood with my 2 year old crying and bleeding as he sustained a head injury following the fall. Eventually the member of staff attended to us and he was unable to locate any medical / first aid supplies, and kept asking if we wanted any water, we just wanted someone to check out son over, so he directed us to the restaurant where we were told there was a first aider. We went down to the restaurant and was stood by the hot plate waiting and waiting for a member of staff to see us, again a customer was being served coffees in front of us, everyone in the restaurant area was able to see us and see the level of distress we and my son was in, my jumper was blood stained, eventually the "first aider" came out the kitchen with his chefs apron on, went and got some wipes which he gave my husband to clean the wound - again in plain sight of everyone in the restaurant and stood by the hot plate, my husband said we will be taking him to A&E when the boat docks, to which the first aider said that we should. He did not attempt to check my son for any signs of head injury, or ask relevant questions in relation to a head injury to determine whether any emergency services where needed, he then went and got another dressing and brought an arm sling (not entirely sure why) we were then left to go back to our cabin and wait over an hour for the boat to dock, no further checks where made (head injuries are not always noticeable at first) my 7 year old son was in alot of shock at what happened, there was alot of blood in the cabin from the injury which unsettled both my boys! Luckily we attended Liverpool Royal hospital who where amazing and my son was seen And thankfully he was fine. My concerns lie with the lack of care and support from Stena Line staff, we were cearly a family in crisis however no body took the time or effort to offer us any reassurance! I worry that another family would be in the same situation as we were, we were so frightened but nobody seemed to care. There does not seem to be any sort of process if a family is in distress following an accident. The whole experience has left such a negative impact on both my sons. Stena line have responded with the usual defensive email (I think they think I'm after a payout) however the reason I'm writing this is that I would hate for another family to go through what we went through on that journey home.‬
كُتب بتاريخ 31 أغسطس 2021
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