‪Stena Line‬

تعليقات حول - ‪Stena Line‬, ‪Cairnryan‬

نبذة
المدة المقترحة
ساعتان - 3 ساعات
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تحسين هذا الإدراج
المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
28 على بُعد 5 كيلومترات
معالم الجذب
17 على بُعد 10 كيلومترات

4.0
81 تعليق
ممتاز
‪46‬
جيد جدًا
‪17‬
متوسط
‪4‬
سيئ
‪3‬
سيئ جدًا
‪11‬

TJA950
‪Gillingham‬, UK1,351 مساهمة
سبتمبر 2021
‪OK, it’s a ferry not a cruise liner, I get that. Nevertheless, I expected a little more comfort than they provided. Some part reclining chairs would be nice where you could snatch a quick nap during the two and a half hour or so journey rather than those provided which were mostly sit upright style chairs. To be fair, the ship was virtually empty and there was plenty of room to stretch out on bench seats but that’s not what they are for. It just seems, not a lot of thought has gone into the facilities and customer’s requirements. This is effectively a break from driving where a quick rest could be taken but you can’t! Staff were few and far between and often disappeared. Very limited food choice, unimaginative selection of snacks and poor drinks. If this ship was busy, it would be purgatory. It was clean although the signs of neglected wear and tear were evident all over. My first time on this route and almost certainly my last. Not enough comfort.‬
كُتب بتاريخ 28 سبتمبر 2021
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ScottishTourist01
ديربي, UK173 مساهمة
يوليو 2021
‪Recently took a trip from Cairnryan to Belfast (and return).

Easy to book.

Easy to check in at the port.

Quick efficient boarding.

Good facilities onboard in the lounge and the trip past quickly.

Fast disembarking.

Would recommend and definitely use against.‬
كُتب بتاريخ 3 سبتمبر 2021
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Laura
مساهمة
العائلة • أغسطس 2021
‪My 2 year old son had a fall on the crossing from Belfast to Liverpool, the fall was an accident and no fault of Stena Line however the medical support afterwards was dreadful! We were left waiting at customer services whilst the staff member continued to serve teas and coffees whilst we as a family of 4 (myself, my husband and 2 sons) are stood with my 2 year old crying and bleeding as he sustained a head injury following the fall. Eventually the member of staff attended to us and he was unable to locate any medical / first aid supplies, and kept asking if we wanted any water, we just wanted someone to check out son over, so he directed us to the restaurant where we were told there was a first aider. We went down to the restaurant and was stood by the hot plate waiting and waiting for a member of staff to see us, again a customer was being served coffees in front of us, everyone in the restaurant area was able to see us and see the level of distress we and my son was in, my jumper was blood stained, eventually the "first aider" came out the kitchen with his chefs apron on, went and got some wipes which he gave my husband to clean the wound - again in plain sight of everyone in the restaurant and stood by the hot plate, my husband said we will be taking him to A&E when the boat docks, to which the first aider said that we should. He did not attempt to check my son for any signs of head injury, or ask relevant questions in relation to a head injury to determine whether any emergency services where needed, he then went and got another dressing and brought an arm sling (not entirely sure why) we were then left to go back to our cabin and wait over an hour for the boat to dock, no further checks where made (head injuries are not always noticeable at first) my 7 year old son was in alot of shock at what happened, there was alot of blood in the cabin from the injury which unsettled both my boys! Luckily we attended Liverpool Royal hospital who where amazing and my son was seen And thankfully he was fine. My concerns lie with the lack of care and support from Stena Line staff, we were cearly a family in crisis however no body took the time or effort to offer us any reassurance! I worry that another family would be in the same situation as we were, we were so frightened but nobody seemed to care. There does not seem to be any sort of process if a family is in distress following an accident. The whole experience has left such a negative impact on both my sons. Stena line have responded with the usual defensive email (I think they think I'm after a payout) however the reason I'm writing this is that I would hate for another family to go through what we went through on that journey home.‬
كُتب بتاريخ 31 أغسطس 2021
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Annemarie F
مساهمتيْن
العائلة • أغسطس 2021
‪Travelled on the overnight Belfast to Liverpool boat. We had 2 labradors with us. Dog kennels very badly sign posted and as for the kennels, more like cages. They were like something out of an experiment laboratory, clinical, small and cramped. There was only one small spongy bed left to put in the kennel which we had to search for. We were no longer sitting down when an announcement was made that the shop and restaurant would be closing in 15 minutes! The restaurant was very over priced for everything. We made our way to the Hygge lounge which is advertised as having reclining seats. The seats don't recline in fact they are the most uncomfortable seat which you will struggle to get comfortable in. My husband and son lay on the floor, as did others to get some sleep, the worst £75 ever spent for 5 of us. The wall was also lit up beside us with a projected image of clouds just to add to the twisting and turning. We arrived in Liverpool extremely tired with 2 traumatised dogs.‬
كُتب بتاريخ 6 أغسطس 2021
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Trevor Mitchell
9 مساهمات
يونيو 2021
‪Crossed on the Belfast - Cairnryan Ferry on Sunday 19th June. Throughout the Ferry were coloured ONBOARD brochures dated from 15th June (so just 4 days old to 18th October giving details of the offers in the onboard shop. Advertised in these were 4 differrnt 1 litre bottles of Whitley Neill Gin at £29 and if you purchased 2 bottles you received 4 x 200 ml Fever-Tree Mixers FREE. I went to the shop lifted 4 bottles of the Gin and took to the checkout and when I asked about the Mixers was curtly told WE DONT DO MIXERS. I explained the reason I had come to purchase he Gin was the offer advertised in the brochure. Again the response was they didn't do mixers.
I sent details of this experience in writing to the Customer Services Department in Stenaline in Holywood and never received any reply. Then sent a letter to their Managing director and again no reply.

So clearly the staff on board and Senior Management have absolutely no interest in their customers so BEWARE.‬
كُتب بتاريخ 24 يوليو 2021
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Alan M
7 مساهمات
يونيو 2021
‪Absolute bargain. £24.00 for 2 foot passengers on a day trip to Belfast. Free all day bus passes thrown in along with £5 discount vouchers for on board shopping. Will be making this a regular event.‬
كُتب بتاريخ 16 يونيو 2021
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Miles T
‪Kidderminster‬, UKمساهمتيْن
رجال الأعمال • أبريل 2021
‪To put it simply, I have genuinely had more comfort on a Ryan Air flight. The ship and its facilities are were brilliant, had no cabins so was sold a "recliner cabin with a large leather reclining seat" once boarded I discovered it was in fact a room filled with the most uncomfortable fabric NON recling seats I've ever sat on in my life. Loud music being constantly played and bright lights left me with absolutly no chance of sleep, ended up getting a better kip in the public area. Disappointing. ‬
كُتب بتاريخ 20 أبريل 2021
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Li T
مساهمة
رجال الأعمال • ديسمبر 2020
‪Паром Trelleborg-Rostok ,в каютах по несколько человек,я не пойму COVID-19 уже прошел????? Что происходит???? Это Европа?????‬
كُتب بتاريخ 22 ديسمبر 2020
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Happytripper
‪Barrow-in-Furness‬, UK232 مساهمة
زوجان • نوفمبر 2020
‪After reading a few of these reviews, I was a bit hesitant with taking car, getting to and from it with the covid stuff. But they staggered the embarking and disembarking. We had a cabin which was serviced nicely, we still took own covid measures but I felt totally safe throughout and the staff were fab. Thank you. ‬
كُتب بتاريخ 1 نوفمبر 2020
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Emilia
‪Hamilton‬, UK30 مساهمة
العائلة • أكتوبر 2020
‪Furious! Booked a ferry from Stena Line’s port in Carinryan to Belfast at 11.30am and when we arrived over an hour prior to the ferry’s departure, we were told the ferry had left at 9.30am. We were informed that we should have been notified, so when we checked our notifications from Stena Line, we had only received the message at 6.30 that morning. If we had received the text message the night prior, it would have been no problem, but receiving the message at 6.30 is no good to anyone! The staff were rude and pushed all the blame onto us by saying things such as:
“You should have got a text,” and “You know, only 16 cars missed it...”
Have since spoken to the company, and they have moved our ferry time to 15.30 free of charge, and are giving us access to the Premium lounge and some £10 vouchers to spend on the boat. Slightly happier with this outcome, but this still doesn’t change the fact that we are losing a day of our holiday. Not amused. ‬
كُتب بتاريخ 10 أكتوبر 2020
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