‪Castello di Montegufoni‬

تعليقات حول - ‪Castello di Montegufoni‬, ‪Montespertoli‬

‪09:00 ص - 06:00 م‬
الاثنين
08:00 ص - 11:00 م
الثلاثاء
08:00 ص - 11:00 م
الأربعاء
08:00 ص - 11:00 م
الخميس
08:00 ص - 11:00 م
الجمعة
08:00 ص - 11:00 م
السبت
08:00 ص - 11:00 م
الأحد
09:00 ص - 06:00 م
المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
55 على بُعد 5 كيلومترات
معالم الجذب
83 على بُعد 10 كيلومترات

4.5
24 تعليق
ممتاز
‪11‬
جيد جدًا
‪10‬
متوسط
‪2‬
سيئ
‪0‬
سيئ جدًا
‪1‬

Roberto R
4 مساهمات
العائلة • أغسطس 2021
‪We booked a 3 day stay in room 14.

As soon as we were taken to our apartment, we smelt a disgusting smell of drainage coming from the bathrooms.

We were surprised that the person who took us there did not notice the stench on his own and did not comment but we had to bring this to his attention.

He called his father (the owner) to come fix the problem. The father threw some kind of product down one of the toilets. This didn’t resolve anything and the following morning the stench was still there. Another person (worker - George) came with more product and he went straight to the same toilet. When I asked him how he knew which toilet the problem was from, he admit that they had had an issue before.

I then asked for another room as the smell was unbearable. They told me the castle was full.

I left my mobile number at the reception for them to call me when something will be done but no one called.

The following day I went to reception once again and called the office (spoke to Johanna - Customer Care Manager) to whom I made the payment.

I was told by everyone working there (except George) that they never had this problem before.

They sent a non-resident plumber who first came at 8am but did not know who to contact as reception wad closed. He returned later and came to the apartment alone, without a hotel rep.

He discovered that some parts in all the 3 showers were missing or broken.

He ordered these online but informed me that the parts will arrive after my checkout date.

He made some parts himself (he tried his utmost) but the problem still did not go away and therefore I spent my 3 day holiday in a stinking apartment.

When I asked for a refund from the company/castle they told me that they did their utmost and that did not charge me for any extras when I left. So situation was considered closed.

They were totally unprofessional and have no idea what Customer Care is. They lied about the situation and tried to cover up / make up excuses for all their inefficiencies.

I guess, as long as they secure your payment before stepping foot in the castle, there is no way of claiming any compensation for the service expected. So I would suggest that you think twice before you book your stay here.‬
كُتب بتاريخ 9 أغسطس 2021
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abigail j
‪Collinsville‬, كونيكتيكت25 مساهمة
زوجان • يوليو 2019
‪We were staying elsewhere in town and stopped here for lunch. After our meal we wandered around the property and found the grotto. It is a beautiful property with a lot of history. I am so happy we took some time to explore it. When we were there a group of opera singers were staying and filled the atmosphere with beautiful music while rehearsing.‬
كُتب بتاريخ 30 يناير 2020
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Leo and Lou
3 مساهمات
زوجان • فبراير 2019
‪When we visited back in February, the castle was closed because of winter. Instead they treated us to wonderful villa with all amenities and space that was fabulous! Easy and short drive to Florence, Pisa, Luca, Vinci and the beautiful Tuscan country. Fantastic restaurants and convenience stores, local craft shops and wineries. Excellent, convenient location and comfortable.‬
كُتب بتاريخ 25 ديسمبر 2019
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edandbritta
5 مساهمات
أكتوبر 2019
‪We booked this holiday thru Great Vacations and loved every minute of it.
We stayed in a 2 bedroom/2 bath apartment on the grounds but not in the castle. The accommodations were worked well for our group of 4. The one thing that I would say is sound travels. (partly due to the high ceilings, tile floors, etc). We slept with 'white noise' so that helped. The kitchen area and supplies worked well for us.

Each day we traveled to a different part of Tuscany. Sienna was our absolute favorite. The surrounding countryside with the vineyards, olive groves and rolling hills are breathtaking.

We ate at several surrounding restaurants (recommended by reception) and enjoyed everyone. Our absolute favorite, hands down, Dole E Forte!

I always have TONS of questions and everyone in reception was so helpful. Most appreciated were the restaurant recommendations and parking in Florence.

Thank you for a wonderful stay. We are still basking in the "Tuscan sun- glow"!‬
كُتب بتاريخ 5 نوفمبر 2019
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Travelforever61
Ohio, U.S.A.7 مساهمات
أكتوبر 2019
‪The food was average and the service mediocre. Disappointing lamb chops. We were anxious to try the dining at the Castle, where we were staying.‬
كُتب بتاريخ 17 أكتوبر 2019
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ProfessorMoon
نيو جيرسي235 مساهمة
العائلة • أكتوبر 2019
‪We stayed in a villa on the grounds of the castle. Our accommodations were 4 bedrooms and 3 bathrooms so everyone was able to fit nicely and enjoy the common dining area with seating for 8 around a large table and also couch, two additional chairs and a large fireplace (which we didn’t use).

Remember this is self-catering so you will need to bring supplies such as toilet paper, paper towels, napkins, dish soap, and bags for trash. Otherwise, you will find yourself lacking something important.

Linens and towels are provided, and they were of nice quality. Dishes, glassware, and utensils were sufficient for the eight people in our family.

The refrigerator was bigger than a mini fridge, but not full sized. The stove had four burners, but no oven. We used it mostly for boiling tea water.

The grounds and the views of the area are stunning. You are in the hills of Tuscany and fields and vineyards are not hard to find. Plenty of trees including fruit trees and olive trees right outside the villa!

The staff was so helpful and kind. Their friendliness was very evident, and they were more than proficient in English so that we didn’t have to butcher the Italian language to make ourselves understood.

The restaurant served tasty food and the reservation process was easy.‬
كُتب بتاريخ 14 أكتوبر 2019
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Globalhoboman
Minneapolis12 مساهمة
زوجان • أكتوبر 2019
‪We enjoyed our stay in this castle with a most interesting history. As others have said, it’s not a hotel but rather an updated apartment in an ancient castle. We had everything we needed including a kitchen. We were told that the WiFi only worked in the reception area, but in fact we were able to get a signal in our apartment. There was no television which was perfect for our vacation. We used the apartment as a base and each day drove to different parts of Tuscany. The countryside is magnificent. There are many restaurants and vineyards in close proximity. We took a cooking class at the restaurant in the castle and prepared our own dinner for that evening. It was one of the highlights of our vacation. The staff at reception and at the restaurant were very helpful. From our perspective, this place is a delight and we would recommend it for a Tuscany vacation.‬
كُتب بتاريخ 8 أكتوبر 2019
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Deb F
كاليفورنيا68 مساهمة
مايو 2019
‪We enjoyed our 5 night stay in the castle and the close proximity to Florence, Siena and Pisa. Our room was well appointed with all the things we needed, but certainly not upscale or fancy. We booked a package through Great Value Vacations, who did a fairly crappy job telling us about the cleaning fee and charge for heat, but being savvy travelers we did our research and knew what to expect prior to arrival. The setting and view of the surrounding hills, grapevines and olive trees was really spectacular. We only ate at the restaurant once and found it to be very good. Just know going in this is more of a apartment rental than a hotel with few guest services, but who cares? You're in beautiful Italy.... go enjoy it!‬
كُتب بتاريخ 5 يونيو 2019
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Lukehead
ديترويت, ميتشجان238 مساهمة
زوجان • مارس 2019
‪Our second stay there - happy to return.

This is NOT a hotel or B&B - it is self-catering apartments in a spectacular building. Space ranges from huge to small but efficient. Apartments are well equipped and comfortable. Pool, children's play area, gardens and hiking paths all on the property.

Pleasant restaurant with nice staff on site. Very good restaurants a short 5 min drive (but not easily walked) away. Florence 30/40 minutes by car but get instructions from reception for easy (and cheap) parking. Siena, Montelupo, San Gimignano, Volterra, Ginestra, Bacciano, Montespertoli each an easy pretty drive but be sure to have a reliable GPS available. It's a beautiful area with plenty to keep you busy for days. We're ready to go again.‬
كُتب بتاريخ 11 مايو 2019
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MnMs-Perth
10 مساهمات
زوجان • أبريل 2019
‪My wife and I stayed as a part of a holiday package that included 6 nights accomodation, a cooking class, tasting platters and 3 course dinner, all experiences on seperate days/nights.

It was great to stay in the Castle. The accomodation was comfortable and clean. We had read ahead and understood that the rooms might be quite cold. It really wasn’t a problem even though other guests were surprised by the need for heating!

We really enjoyed the activities that centred around the castle kitchen and the waitstaff were always so helpful. In particular, Francesco is such a welcoming waiter and true professional. We enjoyed spending each evening under his culinary guidance.

We would recommend Castello di Montegufoni to our friends and family. It is a convenient place to base yourself from in Tuscany and the people are great. ‬
كُتب بتاريخ 7 مايو 2019
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