Good evening Frida, We are sorry to hear that your experience was not enjoyable and your expectations not met. Please contact TUI directly for this feedback regarding the lunch and package bought as it will be valuable information for them. Unfortunately whilst on holiday some guests can affect the enjoyment of others. The incident with the crew being unhelpful will be investigated and we hope that you enjoy the rest of your holiday.

It is a joy to have a customer like you. We dedicate ourselves to the fullest, because we have you by our side! Thank you for your preference! and we hope to see you onboard on the next season.

We felt a lot that you didn't like the tour. Your comment is a great help for our updating each new season! We hope to have a new opportunity for present other tours options and make your vacation unforgettable. Nikitas Cruise Team

We apologize that has not pleased! We hope to have a new opportunity to present some options and modalities that can be done according to the taste and way chosen by the customers.

Thank you ,Caroline, for the amaizing review! We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice time.