Pentland Ferries
Pentland Ferries
4
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المنطقة
العنوان
تواصَل مباشرة
أفضل الأماكن القريبة
المطاعم
2 على بُعد 5 كيلومترات
معالم الجذب
7 على بُعد 10 كيلومترات
4.0
239 تعليق
ممتاز
140
جيد جدًا
57
متوسط
19
سيئ
4
سيئ جدًا
19
Isla P
مساهمتيْن
بمفردك • ديسمبر 2024
I learnt the hard way that if you need to cancel a trip at short notice, first move your booking forward a few days and then cancel the rebooked trip before 4pm on the day prior to the sailing.
I totally understand this cancellation policy in the summer when it's busy, but in winter when they self admittedly have plenty space for vehicles, it seems a bit extreme, especially as the booking was made after this cutoff.
If you can get on the Northlink boat, do that instead as they offer a full refund right up to departure and it is a much more comfortable experience.
I totally understand this cancellation policy in the summer when it's busy, but in winter when they self admittedly have plenty space for vehicles, it seems a bit extreme, especially as the booking was made after this cutoff.
If you can get on the Northlink boat, do that instead as they offer a full refund right up to departure and it is a much more comfortable experience.
كُتب بتاريخ 18 ديسمبر 2024
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Jane
جلاسكو, UK3 مساهمات
بمفردك • أكتوبر 2024
This is second time I had used the Pentland Ferries crossing from Gill's Bay to St Margaret's Hope (the first time was in September 2024). On all occasions, it has been a quick and pleasant crossing with great views and the ferry arriving ahead of schedule. It's a great, regular service, all year round, with pleasant and helpful staff.
But on today's crossing the staff on board were outstanding. I'd managed to get a slow puncture to a tyre on the potholed road near Gill's Bay, but the crew let me drive on and then when we reached St Margaret's Hope, they took off the wheel, drove to the local garage and got the tyre changed, brought it back and fitted it for me! And while they did all this, I was given a cup of coffee and a tour of the ferry. Just amazing. So many, many thanks to David, Dan and Alan for helping a solo female traveller in time of trouble. That's a great crew you have, #Pentland Ferries.
But on today's crossing the staff on board were outstanding. I'd managed to get a slow puncture to a tyre on the potholed road near Gill's Bay, but the crew let me drive on and then when we reached St Margaret's Hope, they took off the wheel, drove to the local garage and got the tyre changed, brought it back and fitted it for me! And while they did all this, I was given a cup of coffee and a tour of the ferry. Just amazing. So many, many thanks to David, Dan and Alan for helping a solo female traveller in time of trouble. That's a great crew you have, #Pentland Ferries.
كُتب بتاريخ 26 أكتوبر 2024
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BECOMING G
مساهمة
العائلة • أكتوبر 2024
We went from troon to arran with pentland ferries today a replacement for calmac, as their ferry is being refurbed, and another one broke down, not sure whether this is calmac or pentland, but the service was terrible, the cafeteria was closed, the ferry left troon 20 min late and on the return trip, we got a message from them saying the ferry was leaving early and it was the last one that day, so we had to drop everything and rush to brodick to catch it, again no cafeteria and 2 cars were left on arran as there was no room, they even had the police there incase anyone caused trouble, the ironic thing was we waited 45 minutes and it left only 15 minutes before the scheduled time, we got back ok but there must have been a lot of people who didnt as the chance of getting a good signal on arran is slim........funny thing was as soon as you got on the ferry you could smell fry up food being made and we thought oh great, it was only for the crew, terrible avoid going to arran until calmac return as they are leasing this ferry from pentland temporarily
كُتب بتاريخ 14 أكتوبر 2024
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Audra T
مساهمتيْن
بمفردك • سبتمبر 2024
I would like to thank all the staff from the booking of the ferry to the boarding staff, absolutely exceptional service. The whole crew were kind, considerate and thoughtful.
كُتب بتاريخ 28 سبتمبر 2024
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Li S
Ely, UK1,038 مساهمة
العائلة • أغسطس 2024
Great service. Everything ran on time, helpful marshals ensure they squeeze the full capacity of cars on, how they fit us in I'll never know! Clean comfortable lounges. Used the cafe both ways, basic but nice. Toilets were immaculate. Ferry ferry good!
كُتب بتاريخ 3 سبتمبر 2024
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K&T Watson
Ayr, UK188 مساهمة
زوجان • أغسطس 2024
We purchased our tickets online well before travelling, arrived in good time to board, actually too early. We were put into a lane ready to board so we sat patiently, cas started boarding we were excited to be told we'd not paid and could we go sort it, I showed lady in office my receipt she didn't even look at it just insisted we'd not paid, we had no signal to go onto bank so we were told we'd have to pay a single fair to board, this held up the sailing and made lots of passengers unhappy and us look bad, thankfully or arriving at St Margaret's Hope the lady in the office there was much more helpful and took time to look at receipt and work out what had gone wrong. The staff at Gill need retraining and advised on haw to treat customers.
كُتب بتاريخ 14 أغسطس 2024
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Paul T
مساهمة
العائلة • أغسطس 2024
Hello ! Great company with an outstanding customer services . Due to a storm, the ferry was canceled, nevertheless, they manage to arrange new booking for all passengers…. In high season.
Thanks to all the team
Thanks to all the team
كُتب بتاريخ 13 أغسطس 2024
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Girish B
5 مساهمات
زوجان • أغسطس 2024
We book the ferries, because we were late 9 minutes they didn't let us in the ferry , we have 2 kids . But still they didn't let us in . They let ppl that are not book in but not us like really way of travelling we are in 2024 still waiting for all these .
كُتب بتاريخ 12 أغسطس 2024
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Hazel M
12 مساهمة
زوجان • يوليو 2024
We travel to Orkney regularly for holidays and Pentland Ferries are always our first choice.
The booking is easy, the price is very reasonable; the staff at the ferry points and on board are pleasant, friendly and efficient. There's on-board catering, the ferries are well maintained and clean, and it's a short easy trip over the water from St Gills Bay with great views. A no-brainer for us I have to say!
The booking is easy, the price is very reasonable; the staff at the ferry points and on board are pleasant, friendly and efficient. There's on-board catering, the ferries are well maintained and clean, and it's a short easy trip over the water from St Gills Bay with great views. A no-brainer for us I have to say!
كُتب بتاريخ 3 أغسطس 2024
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RMFerguson
باث, UK127 مساهمة
العائلة • يوليو 2024
We booked in advance and then turned up early, as there's a (slow) charger for electric cars at the ferry terminal and we wanted to give the car a boost (we had no problems charging on Orkney - but weren't sure in advance). While the car charged, we had the chance to watch the seals and walk along the coast. Loading cars onto the ferry was straightforward thanks to the staff, and it was a lovely day, so the crossing was calm and uneventful – as it was when we returned at the end of the week. A very relaxing way to arrive on Orkney.
كُتب بتاريخ 24 يوليو 2024
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I would like to take the ferry at 09:30 from Gills Bay to St Margarets Hope. There is a bus (line 77) arriving from Wick at 09:11. Are these 19 minutes enough to reach the ferry? I am a foot passenger with no vehicle or luggage.
On the return trip from St Margarets Hope to Gills Bay, the ferry arrives in Gills Bay at 18:00. The bus from Gills Bay to Wick departs Gills Bay at 18:15. Is that enough time to catch the bus? Again, I am a foot passenger with no vehicle or luggage.
كُتب بتاريخ 13 ديسمبر 2020
bus from Glasgow bus station to Inverness bus station and change there for Stagecoach bus to Gills Bay. Pentland ferries staff can tell you the number - it used to be X1, but Glasgow bus station enquiry office should be able to provide you with the answer to this question. They can also provide a current time table and any special offers or discounts.
كُتب بتاريخ 19 يناير 2019
Why would they amend your booking to waitlisted and what does this mean??
كُتب بتاريخ 16 سبتمبر 2018
I am not sure....just 'phone or email them direct. They are REALLY helpful people and allowed us to travel a day earlier than planned with a car.
كُتب بتاريخ 17 سبتمبر 2018
We need to return to the mainland on a Saturday in Aug, on the 1700 ferry from St. Margaret's Hope, as foot passengers. We can drop off the rental car near the travel center, but it looks as if the only bus to the Ferry terminal gets us there at 14:45. Am I missing something? If not, will taxis be available to the terminal.
كُتب بتاريخ 12 يوليو 2018
Hi Kaysib,
The X1 bus departs Kirkwall Travel Centre at 1515 on a Saturday arriving at the ferry terminal at 1545. We would recommend you catch this bus in order to be at the ferry in plenty of time for boarding.
Thank you
كُتب بتاريخ 13 يوليو 2018
Passport requirements to travel to Orkney....fo I need to have 6 months on my passport
كُتب بتاريخ 27 أبريل 2018
No Passport needed if you are traveling from mainland Scotland
كُتب بتاريخ 29 أبريل 2018
Can you take dogs on board the ferry? Many thanks
كُتب بتاريخ 18 أبريل 2018
Yes you can take dogs on the ferry. They must either stay in the vehicle on the car deck or they can be taken onto the top sun deck for the duration of the journey.
كُتب بتاريخ 18 أبريل 2018
Vorrei sapere se, durante il mese di Maggio, esiste la possibilità o probabilità che il servizio sia sospeso per le condizioni meteo marine e se si per quanto? Grazie.
كُتب بتاريخ 28 نوفمبر 2017
It is very unlikely that there will be any cancelled sailings due to weather in May however it is not impossible if there are strong winds.
كُتب بتاريخ 28 نوفمبر 2017
We had a horrible journey going over during a storm, the ship was tipping up & down & rolling sideways. People were staggering all over the place so that added amusement value. Coming back was smooth and sunny, what a contrast.
كُتب بتاريخ 17 سبتمبر 2017
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