‪Relache Spa‬

تعليقات حول - ‪Relache Spa‬, ميناء الوطنية

آراء الناس
‪Quality of Care Less than Expected‬
‪أكتوبر 2019‬
‪زرت سبا ريلاش في ميناء جايلورد الوطني 10/10/19 ولم تكن تجربتي رائعة. المرفق نفسه لطيف للغاية ولديه وسائل راحة كبيرة ، مثل suana ، وجاكوزي ، وحمام بخار. ومع ذلك ، في وجود هذه المرافق ، فإن جودة الرعاية لديها الكثير مما ترغب فيه وليس ما اعتدت عليه. أسافر على نطاق واسع وأحصل على جلسات تدليك في كثير من الأحيان لأسباب صحية بالإضافة إلى تجربة ما قد يتعين أو لا ينبغي أن يقدمه موقع معين لمعرفة ما قد يحصل عليه موكلي بشكل أفضل عند تقديم اقتراحات أو تحديد مواعيد لهم. 1) بدا أن معالجي غير ودود بعض الشيء وجامد للغاية 2) شعرت بالاندفاع 3) تجاهل المعالج أجزاء من جسدي والتي في معظم الحالات إذا كانت أوراقي المدخلة تقول بعدم تدليك منطقة معينة هي المكان الوحيد الذي يجب أن لا تقوم بالتدليك فيه. لقد تلقيت جلسات تدليك شاملة في Spas نصف التكلفة المدفوعة هنا ولم أضطر إلى إعطاء أي تعليمات حول المناطق للتدليك. نعم ، كان هذا هو الموعد الأخير للمساء ، لكن لا ينبغي أن أتجاهل لأن المعالج مستعد للعودة إلى المنزل. إذا كنت مفتوحًا للعمل ، فكن مفتوحًا للعمل بغض النظر عن الوقت. لا يزال يتعين علي الدفع مقابل الخدمة ويبدو أن هذا المنتجع الصحي يستضيف تجربة توقع كبيرة وأتوقع أن أتلقى خدمة كبيرة. أخيرًا ، من غير المعقول في رأيي إضافة رسوم مرافق بنسبة 20٪ تلقائيًا دون توضيح ما تغطيه هذه الرسوم. لم تكن هذه تجربة رائعة بالنسبة لي ، ولكن يرجى قضاء بعض الوقت وجعلها أفضل للعملاء في المستقبل. 192 دولار لا تنفق بشكل جيد؟ للخدمات المقدمة.‬
‪Great Staff & Outstanding Services!‬
‪يوليو 2019‬
‪كانت تجربتي الأولى في منتجع ريلاش الصحي في فندق جايلورد قبل 10 سنوات (2009). في الآونة الأخيرة ، أخذت العديد من الضيوف من الأصدقاء والعائلة إلى المنتجع الصحي للخدمات المختلفة. لقد وجدنا مع ضيوفي أن موظفي Relache Spa محترفون ومهذبون ومهتمون بتقديم خدمات العملاء المتميزة فقط. أنها تهدف حقا لإرضاء جميع الضيوف. لقد واجهت أنا وضيوفي مواجهات إيجابية فقط مع فريق السبا. في الآونة الأخيرة ، بسبب تواتر زياراتي ، تعرفت على بعض الموظفين. لقد وجدت على وجه الخصوص المدير (ديبورا) وأعضاء الفريق الذين سعدت بالتفاعل معهم مباشرة (على سبيل المثال ، فريق مكتب الاستقبال: صفية ، وجوي ، وكريستين ؛ ومضيفات بيرثا آند برينا ؛ وأخصائيي العلاج بالتدليك لي أند باتريشيا ؛ ومانيكور لوسيندا) كن الأفضل المطلق. دائمًا ما يبدون تحية ابتسامة ودافئة ويسعون للتأكد من أننا لا نملك إلا أفضل تجربة مطلقة للزيارة والاسترخاء! أنا أوصي بشدة بـ Relache Spa ، وأقدم الشكر الكبير لفريقها!‬

اقترح تعديلات لتحسين ما نعرضه.
تحسين هذا الإدراج
المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
397 على بُعد 5 كيلومترات
معالم الجذب
140 على بُعد 10 كيلومترات

3.5
34 تعليق
ممتاز
‪9‬
جيد جدًا
‪8‬
متوسط
‪4‬
سيئ
‪10‬
سيئ جدًا
‪3‬

4tay3stravel
مساهمتيْن
‪Quality of Care Less than Expected‬
رجال الأعمال • أكتوبر 2019
‪I visited the Relache Spa at the Gaylord National Harbor 10/10/19 and my Experience was not so great. The facility itself is very nice and have great amenities, such as suana, jacuzzi, and a steam shower. However, in having these amenities the Quality of Care has much to desired and not what I am accustom to. I travel extensively and get massages often for health reasons as well as to experience what a particular location may or may not have to offer to better know what my clients may receive when I make suggestions or schedule appointments for them. 1) my therapist's seemed a bit unfriendly and very rigid 2) I felt rushed 3) the therapist ignored parts of the my body which in most cases if my intake paperwork says to not massage a certain area is the only place you should not massage. I have received thorough massages at Spas half the cost paid here and I didn't have to give any instructions on the areas to massage. Yes, it was the last appointment for the evening yet I should not be uncared for because the the therapist is ready to go home. If you are open for business, be open for business regardless of time. I still have to pay for the service and this spa seems to host a grand expectation experience and I expect to receive grand service. Lastly, it is quite rude in my opinion to automatically add 20% facilities fee without explaining what this fee covers. This was not a great experience for me, yet please take time and make it better for future clients. $192 not well spent🤔 for services rendered.‬
كُتب بتاريخ 11 أكتوبر 2019
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

BT@Harbor
مساهمة
‪Great Staff & Outstanding Services!‬
يوليو 2019
‪My first experience at the Gaylord Hotel's Relache Spa was 10 years ago (2009). More recently, I have taken numerous family and friend guests to the Spa for various services. My guests and I have found the Relache Spa staff to be professional, courteous, and interested in providing only OUTSTANDING customer services. They truly aim to please all guests. My guests and I have only had positive encounters with the Spa team. Recently, because of the frequency of my visits, I have gotten to know some of the staff. I have particularly found the Manager (Deborah) and team members with whom I had the pleasure to directly interact (e.g., front desk team: Safiya, Joy, Christine; hostesses Bertha & Breanna; massage therapists Lee & Patricia; and manicurist Lucinda) to be the absolute best. They always give a smile and warm greeting and seek to ensure that we have only the absolute best visit and relaxation experience! I highly, highly recommend the Relache Spa, and give a BIG thanks to its team!‬
كُتب بتاريخ 12 يوليو 2019
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

Ghostrider5408
‪Eagle‬, ‪Idaho‬679 مساهمة
‪As others have said Not what I expected‬
بمفردك • أبريل 2019
‪In my travels I generally get a facial from time to time had some time to kill so I booked a Gentlemen's Hot Towel Facial there was a "special" on it. The attendant was pleasant and efficient no complaints there. But the whole experience left me wondering "what was that? " I have had a number of facials over the years and frankly this was the least satisfying of them all. Then even with a discount it was $155.00 really?

Don't‬
كُتب بتاريخ 24 أبريل 2019
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

partners1989
‪Odenton‬, ‪Maryland‬93 مساهمة
‪Mixed Feeling‬
الأصدقاء • مارس 2019
‪I recently went to this spa and the spa in itself is relaxing I didn't enjoy my treatment that much. I couldn't help but compare it to the last spa day at Four Seasons. The spa is in the Gaylord Hotel, which is nice. The dressing room area is not that big and on the day I was there, Friday afternoon, it was a little crowded in the area as well as the meditation room. the sauna, steam room and Jacuzzi was nice and not over crowded so I was able to escape there for solitude. I would probably go again but only if I have a discount like some of the other reviews mentioned.‬
كُتب بتاريخ 3 أبريل 2019
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

Off2OneSide
واشنطن العاصمة, منطقة كولومبيا9 مساهمات
‪Great experience and wonderful amenities!!‬
بمفردك • يناير 2019
‪I signed up for the $99 New Year's special and got a 50 minute massage. Dan was super friendly and make sure to hit all my trouble spots, taking care to ask if the pressure was okay throughout the session. The ammenities were great, I took advantage of the relaxation lounge and jacuzzi. My only complaint is that I wish there were more snacks, they only offer apples and trail mix (although I did enjoy the flavored water and white tea). Please note most of the spa is gender segregated (sauna, jacuzzi, steam room), if you visit as a couble, you can only hang out together in the river view lounge.‬
كُتب بتاريخ 21 يناير 2019
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

Lisa W
‪Cranberry Township‬, بنسيلفانيا128 مساهمة
‪Not What I Expected AT ALL‬
الأصدقاء • يناير 2019
‪I visited the Relache Spa with my aunt and cousin this past weekend, and we had all signed up for the $99 holiday special. I was really looking forward to a good massage to work out all the tension, especially in my neck and shoulders. Unfortunately, the massage therapist did not touch my neck or shoulders the ENTIRE time! She focused on my back, arms, and legs. I would have said something except that I thought she was maybe planning to do the neck and shoulders once I flipped over onto my back. Before I knew it, she told me my time was up!!! WHAT?!?!?! At first, I thought it was because I got the "cheap" holiday special package that I was being deprived as my cousin, whose appointment was directly after mine with the same therapist experienced the exact same thing! My aunt, on the other hand, had a different massage therapist, and she received an incredible massage, INCLUDING her shoulders and neck. Additionally, my massage therapist had a bad head cold, and sniffled every few seconds during the entire hour. While I understand that people cannot help it when they fall ill, the sniffling did not create a relaxing vibe at all! I can tell you that I was VERY disappointed, and my massage therapist should be VERY glad that the gratuity was included in the final price, otherwise, she would have received a very small tip! After my massage, I wanted to relax in the unisex relaxation room, but I could not do so because a couple was in there talking very loud for about ten minutes (and then I left). Then I wanted to take a quick shower to rinse off. Relache has four shower stalls. The first two I tried to use did not work! The first one had NO hot water (not matter how I adjusted the shower handle or how long I ran the water). The second shower I tried had no water at all! Finally, I was able to get the third shower to work. Is this what passes for "luxury"? The other annoying thing is that there is absolutely no privacy in the changing room. I would not recommend this spa at all! I have had better experiences in airport and mall massage chairs! I feel as though I flushed $140 down the toilet!‬
كُتب بتاريخ 14 يناير 2019
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

‪Don’t Waste Your Time‬
الأصدقاء • نوفمبر 2018
‪I REALLY wanted to like this spa, but it was one of the worst spa experiences I've ever had!

When checking in a young man with clear tip artificial nails was incredibly rude to me. He chastised me like I was a child for touching the sample scrub at the counter. Because I was with my mother, I refrained from losing it on him and simply told him my name and proceeded with the check in process.

I purchased a deal on TravelZoo and the young man demanded that I email him the voucher. Please be mindful that I had already given the voucher number and pin to the person over the phone when making my appointment. I reminded him of this and he insisted that he had it and that I email him the vouchers anyway. He verbally ran through his email address. Considering that I was there with my mom and aunt, I had to email him 3 vouchers, which i found to be absolutely ridiculous. I asked that he write it down, as his name is not familiar or something that was easily retainable. He sighed deeply and proceeded to write it down extremely begrudgingly. His entire attitude was completely unacceptable!

As we filled out the paperwork, he made pleasantries with the spa escort and made it very clear that he was NOT scheduled to be there today and it was supposed to be his day off. I'm not sure why he felt the need to announce it so loudly, but it was beyond evident that he did not want to be there.

My massage was ok, as the pressure could have been better. Additionally, I heard loud booming noise while sitting in the lounge area. I believe that noise from the convention center can be heard in the lounge area only. I didn't hear it during my massage, so that was a positive!

Upon checking out, I was presented with a bill from the spa. Now, I am aware of the 20% service fee that was incurred as part of the TravelZoo deal, but I was presented with this fee from all three parties. My mother and aunt were aware of the fee as well, but thought it was 'gratuity' so they placed it in the envelopes for their respective masseuses. The young man was extremely rude and lacked professionalism during the entire ordeal when trying to remedy the issue.

Considering the amount of money that I spent, I would have never spent a penny in an establishment with such piss poor costumer service.

The spa manager overheard my friend and I talking about our experience as we walked out and provided us with $99 vouchers to come back again, which was a gesture; however, it is something that I will not be taking advantage of.

Don't spend money here!! Go where you will be valued as a customer!‬
كُتب بتاريخ 26 نوفمبر 2018
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

travelsseur
واشنطن العاصمة, منطقة كولومبيا8 مساهمات
‪Relaxation on the Potomac‬
بمفردك • نوفمبر 2018
‪The spa had great amenities to include a steam room, sauna, and relaxation lounges that created a relaxing environment. The attendants were great and continued to check on needs. The best part was following a relaxing, having a glass of champagne overlooking the Potomac River. I’ll definitely come go back!‬
كُتب بتاريخ 4 نوفمبر 2018
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

Catherine P
شيكاغو, إلينوي97 مساهمة
‪Magical Massage‬
رجال الأعمال • أكتوبر 2018
‪The spa is very nice and has lovely amenities such as sauna, steam roomer and hot tub. The massage was great - Dan was my masseuse and he was great. My shoulders and neck haven’t felt this good in a while. Make sure you take time to enjoy the amenities. The staff is lovely starting with the front desk and all the way through the escort to the treatment rooms. I highly recommend if you can afford the prices, which are typical for high end hotel spas. ‬
كُتب بتاريخ 17 أكتوبر 2018
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

Christian D
Zephyr Cove3 مساهمات
‪Gentleman treat yourself.‬
بمفردك • يونيو 2018
‪Gentleman, I highly suggest the shave & beard trim from Tammy. Nice and on after all the conference meetings.‬
كُتب بتاريخ 29 يونيو 2018
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة TripAdvisor LLC.

عرض نتائج 1-10 من أصل 34
هل هناك أي شيء مفقود أو غير دقيق؟
اقترح تعديلات لتحسين ما نعرضه.
تحسين هذا الإدراج