‪The Fairlawns Spa‬

‪The Fairlawns Spa‬

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المطاعم
139 على بُعد 5 كيلومترات

4.5
4.5 من 5 دوائر293 تعليق
ممتاز
‪212‬
جيد جدًا
‪43‬
متوسط
‪26‬
سيئ
‪8‬
سيئ جدًا
‪4‬

‪Lisa M‬
مانشستر, UKمساهمة
5.0 من 5 دوائر
‪My daughter and myself attended the spa for a full day spa experience and it really was a fabulous day.
This spa is so well run ,very clean not over packed so we got to use all the saunas jacuzzis ect and all the staff very pleasant and professional
The food was beautiful too and times were allocated for lunch so no queues
The facials at the end of the day were a pure treat.
Highly recommend !‬
كُتب بتاريخ 3 فبراير 2025
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‪Ellie‬
15 مساهمة
5.0 من 5 دوائر
‪My husband and I had a wonderful spa day here over the weekend. The staff treat you like VIPs from the minute you arrive to the moment you leave. Special mention for Ruth who facilitated our mud chamber experience and was kind and helpful throughout our day, checking in that we were enjoying ourselves without being intrusive. The spa facilities are brilliant with two steam rooms, two saunas, salt room, relaxation rooms, a massive pool and our favourite: the hot tub garden! The mud chamber was good fun and my skin felt amazing after it; a really nice option if you want an add-on to your spa day but don't feel comfortable with massages/facials. Food was really lovely too. The day was asolutely great value for money. Significantly cheaper than most other spas I've been to in the area for the taster package, but just as good if not better. We'll definitely be back for more.‬
كُتب بتاريخ 13 يناير 2025
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Thank you Elli for your time in sharing your lovely review, we are so pleased to read you found us great value and that you enjoyed your Mud Chamber treatment....one of our favourites! Hopefully welcome you back soon, thank you, Victoria
كُتب بتاريخ 20 يناير 2025
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‪FlamingoFellows‬
‪Wolverhampton‬, UK99 مساهمة
5.0 من 5 دوائر
الأصدقاء • ‪يناير 2025‬
‪Visited with my sister for her 50th. Booked the Signature Spa Day on a Black Friday Deal.

From the moment we arrived every single person that worked there was friendly snd helpful!

Our welcome refreshments and lunch were amazing, one of the best Chicken Ceasar Salads ive had!

We did the Mud Experience that we booked in arrival and it was great. The facilities were clean and plenty of sunbeds, seats etc.

A lot of spas feel too busy for me to fully relax but this didnt!

Will most definitely be returning!!‬
كُتب بتاريخ 8 يناير 2025
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Thank you so much for such a lovely review, really means a great deal to all the teams involved in delivering your day and we can't wait to have you back. Thank you, Victoria
كُتب بتاريخ 20 يناير 2025
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‪BlackCountry867‬
28 مساهمة
5.0 من 5 دوائر
‪Everything perfect from beginning to end!
We treat ourselves to an annual spa day and decided to return to the fairlawns (last visit was around 7/8yrs ago).
From the moment we arrived we were greeted by friendly and attentive staff and served a lovely welcome breakfast.

Facilities were excellent, a wide variety of steam rooms (loved the minty one) and outdoor hot tubs were stunning!

Lunch was beautiful - Gabby deserves a shout as she’s lovely and presented me with a pretty impressive chicken salad ❤️

Pool a decent size and enough beds for guests. Spotlessly clean.

Afternoon treatment was a stone massage, my therapist was Brody and she was absolutely fantastic. One of the best treatments I’ve ever had and I’ve been to a fair few spas.

Only suggestion I would add is it would be worth mentioning to spa guests on the booking confirmation to bring a refillable water bottle.

We will be recommending and returning next year ⭐️‬
كُتب بتاريخ 18 نوفمبر 2024
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Thank you so much for your lovely review, we really appreciate your kind comments and the team will be delighted you enjoyed their service. We do look forward to welcoming you next year, thank you. Warmly, Victoria
كُتب بتاريخ 2 ديسمبر 2024
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‪Jamie C‬
مساهمة
1.0 من 5 دوائر
‪had a spa with lady called joanne marshall lovely lass at time but possessive something went missing out my wife’s bag not great this we wouldn’t be going again bad experience well no lovely hotel in every way just this person spoilt it for us it’s a top luxery hotel and need to have trust i bet she’s good at buttering people up then stealing from them should be a professional thief‬
كُتب بتاريخ 2 نوفمبر 2024
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‪Addy522015‬
‪Wednesbury‬, UK139 مساهمة
3.0 من 5 دوائر
‪First time spa day experience at Fairlawns .
There were aspects that I found disappointing .Unless you like herbal tea there was not a hot drink included in the package .I do not drink tea at all so felt disadvantaged because of this , I would have expected a basic coffee or tea especially at breakfast included in the price .The only other option included was tap water . The chairs in the spa cafe/restaurant were very uncomfortable to sit on . Service quite slow at lunch despite pre ordering the food . The ladies toilets upstairs by the ladies changing room were far too small to get in and out to use them safely . The treatments although pleasant enough I felt were lacking , I have had treatments all over the world unfortunately these were not some of the best I have had .
I did not really get the sense of luxury from this experience and would not choose a spa day here again .
I have given an average rating overall mainly because I found the staff helpful and pleasant .‬
كُتب بتاريخ 7 أكتوبر 2024
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Thank you for your feedback Addy522015, Liz the Spa Manager recalls speaking with you on the day and is really sorry her gesture's on the day, along with the bespoke treatment adaptions we made for you did not leave you feeling more satisfied with your experience. Included in a spa day we provide a fresh fruit smoothie on arrival, unlimited herbal teas (three choices of flavour) and our filtered waters are provided within the spa facilities along with iced fresh fruit waters in the spa lounge. Guests staying hydrated and limiting caffeine when using the heat experience is really important to wellbeing however, we of course understand everyone has different preferences and we are sorry you were disappointed. We appreciate your feedback on all areas and will consider all these aspects as a team. Thank you for the taking the time to review your experience with us and we are so pleased to read that you found the staff helpful and pleasant. Although you suggest you would not visit again, if you do reconsider, please reach out to myself or Liz directly and we would be delighted to discuss how we can make sure you have a wonderful day. Warmly, Victoria
كُتب بتاريخ 18 أكتوبر 2024
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‪clara r‬
مساهمة
2.0 من 5 دوائر
بمفردك • ‪سبتمبر 2024‬
‪The spa facilities were good—clean, varied, and well-maintained, but I was unfortunately let down by the food included as part of my spa day. I ordered a club sandwich, which was served freezing cold—even the toast. When I asked the server, I was told it was meant to be served like that. However, the sandwich was so cold, straight from the refrigerator, that it was completely tasteless.

I requested for it to be reheated, and when it came back, it was lukewarm at best. It was clearly the same sandwich, which had been cooked, refrigerated, and poorly reheated. The toast had become rock hard and inedible, and the chicken wasn’t fully heated through, making it unsafe to eat. I left the sandwich untouched as I didn’t want to risk feeling unwell, which meant I went hungry for the rest of the day—not exactly ideal when you’ve spent £175 for a spa day.

I emailed the manager afterward, but their response was disappointing. They claimed that no one had ever complained about the sandwich before and that the chef insisted it had been reheated to safe standards. While I was offered £15 to cover the lunch element, I don't feel this fairly reflects the impact it had on my day. For a high-end spa experience, I expected much better, especially in terms of customer care.‬
كُتب بتاريخ 5 أكتوبر 2024
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We appreciate your comments ClararT9094MV, we are sorry our Chef could not put things right for you on the day and that your direct communication with the General Manager has not resolved matters for you. We offer a choice menu and could have offered you an alternative dish or made something for you to ensure you did not go hungry during your day and apologies for our misunderstanding here. We are genuinely sorry this impacted your day and John or General Manager would have been more than happy to discuss it further with you had he known you were not satisfied with the refund of your meal. Whilst we did refund this element, an alternative offer was made to enhance a return visit. We thank you for noting you enjoyed the facilities and that they were well maintained, if you do wish to return please contact us directly and we would love to help you plan a relaxed day and ensure we get the menu right. Thank you again for your feedback and we do hope to get the opportunity to look after you in the future. Warmly, Victoria
كُتب بتاريخ 18 أكتوبر 2024
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‪Mark Wildman‬
62 مساهمة
4.0 من 5 دوائر
‪I would have stated 5 however it seems a bit poor to charge for tea or coffee as part of breakfast included. Then front of house staff apologised for late lunch offered glass of Prosecco then send invoice next day.

Overall it’s a nice spa and clean however sometimes little things go a long way. Paying over £200 for spa day and treatment then to be invoiced next day for tea / coffee (which really should be part of breakfast) then also charge for something offered as apology for late lunch. Just takes edge off experience.

I have called and the team are taking the Prosecco off but it’s more the principle of the experience and how it makes you feel than the cost itself.

Thanks for listening.‬
كُتب بتاريخ 27 سبتمبر 2024
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Thank you WildBear7 for your visit and review, we appreciate your comments and your helpful recommendations which we will certainly take on board and work on with the team. As with all spa days we provide unlimited herbal teas along with a smoothie with breakfast and iced fruit waters during the day but understand everyone has different preferences. We are really grateful you chose Fairlawns and found the facilities nice and clean and appreciate and listen to all feedback thank you so much. Warmly, Victoria
كُتب بتاريخ 18 أكتوبر 2024
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‪Deborah H‬
3 مساهمات
5.0 من 5 دوائر
‪Exceptional Spa day as always. Took my sister this time as she has just completed her degree at the age of 53. . The staff all have super customer care skills and our treatments were pure bliss. The blend of a facial and back massage was just what was needed . Food was also delicious. 😋‬
كُتب بتاريخ 2 سبتمبر 2024
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Thank you for this review, we are so pleased your special celebration went well and many congratulations to your sister on her hard work and achievement. We are delighted you chose to celebrate with us and to read you had a positive experience thank you. We hope to welcome you again soon, warmly, Victoria
كُتب بتاريخ 18 أكتوبر 2024
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‪Teeka‬
80 مساهمة
4.0 من 5 دوائر
الأصدقاء • ‪أغسطس 2024‬
‪Another experience at the Fairlawns!!! I have - attended for parties and been to the spa on a number of occasions and can say they never fail. There has been a new refurb so the spa restaurant and indoor area have been revamped and must say 10/10.

Facilities never fail me and another spa day bag. staff are all very friendly and accommodating.

My sisters and I all had treatments, body scrub and massage. Therapists Chloe, Izzy & Erie were lovely and very attentive. The Elemis products always win.

I would make a recommendation that there is somewhere to dry swimwear while having treatments as it's not nice putting cold wet clothes back on after a massage. More warm chill out areas as the facilities get very busy when members start arriving.

The cutlery needs to be checked before laid out as we had to have it changed 4 times which they were apologetic about.

More seating areas around the pool as it felt squashed and not enough as it got busy.

On a whole this is one of the best spas we regularly use.

Keep it up Fairlawns.

Thanks‬
كُتب بتاريخ 21 أغسطس 2024
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Thank you Teekab2018 for your lovely review, we are so pleased you and your sisters had a lovely day and the staff looked after you so well. We appreciate your recommendations and will work on the areas you raised - thank you. Hopefully see you all again soon, warmly, Victoria
كُتب بتاريخ 18 أكتوبر 2024
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